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GynoSandberg
New Orleans Pelicans Fan
Member since Jan 2006
62079 posts

re: What's going on with Waitr?
Waitr is on the path to going belly up


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110
BrianFlanagan
New York Yankees Fan
Red Sticks Everywhere
Member since Apr 2019
65 posts

re: What's going on with Waitr?
quote:

That's the issue. People (who aren't morons) aren't complaining about the fee; they are complaining that Waitr forbids the restaurants from passing the cost forward to the customer. If a restaurant has a dish on the menu for $20, they must charge $20 when purchased through Waitr, even though Waitr is taking a substantial percentage. There are theoreticals in which a restaurant would be forced to lose money on low markup dishes.

If Waitr simply allowed restaurants to bump their pricing on their Waitr menu, the overwhelming majority of the angst would go away.


I understand that. But, I would estimate only 25-50% of restaurants on there actually bump up their prices to offset costs. More already follow this guideline, than don't.

And if you read all of the "press" this has been getting, Meztizo's is the only one that has mentioned controlling menu prices. The other 19 that have been interviewed all talk about the fee structure. And Jim at Meztizo's saying profit on food is only 5% is ridiculous. Maybe profit of the entire restaurant is 5%, but if food cost + labor = 95% than he has bigger problems than Waitr. The kitchen workers will be getting paid whether or not he accepts Waitr orders. I hope his food costs are around 25% or less. Most Mexican food is not expensive to make. After Waitr takes it's fee, there should be 40-50% left to go towards those labor costs already being incurred or other overhead costs. Waitr sales should be looked at like lagniappe.


BrianFlanagan
New York Yankees Fan
Red Sticks Everywhere
Member since Apr 2019
65 posts

re: What's going on with Waitr?
quote:

I've also seen a restaurant owner upset with the new terms that the pictures, which the owners had to pay for, are legally owned by Waitr and cannot be used by the restaurant anymore.


They've always stated the pictures were "free" as a part of the sign up. I wouldn't worry too much about this. Waitr is in like 300 cities now. No way they're going to have someone that monitors all social media for all restaurants in every city. People should just not get obnoxious with it.


Harry Caray
Houston Astros Fan
Denial
Member since Aug 2009
17098 posts

re: What's going on with Waitr?
quote:

The percentage is what is taken from the delivery service. Someone buys a $10 entree from a restaurant. The person pays Waitr for the entree. The next day, Waitr direct deposits $6 into the restaurants account, and they keep the 40% or $4. This is how the Waitr/Restaurant relationship works. All of the other fees just go to Waitr.

Glad you spelled this out for me. I've stopped using them for delivery as it's been a total shitshow the last three times I tried, but I'm fully done with them now.

Now I'll just use the app as a menu and call the restaurants directly


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71
rowbear1922
LSU Fan
Baton Rouge
Member since Oct 2008
11175 posts

re: What's going on with Waitr?
quote:

They've always stated the pictures were "free" as a part of the sign up. I wouldn't worry too much about this. Waitr is in like 300 cities now. No way they're going to have someone that monitors all social media for all restaurants in every city. People should just not get obnoxious with it.


I think it just compounds on the rest. They are definitely more upset they cannot upcharge for Waitr and the increase in percentage over the pictures.


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01
ellishughtiger
New Orleans Pelicans Fan
70118
Member since Jul 2004
15687 posts

re: What's going on with Waitr?
More like Waitr pockets 25-30% of the order being sent out.


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10
Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
13778 posts

re: What's going on with Waitr?
quote:

I understand that. But, I would estimate only 25-50% of restaurants on there actually bump up their prices to offset costs. More already follow this guideline, than don't.


That's... a significant percentage...


GynoSandberg
New Orleans Pelicans Fan
Member since Jan 2006
62079 posts

re: What's going on with Waitr?
I would say closer to 75% bump their prices. Waitr really has trouble enforcing this


baldona
Auburn Fan
Florida
Member since Feb 2016
9662 posts

re: What's going on with Waitr?
What a horrible business model that won’t last. It’s a fairly simple concept, it seems pretty simple it should be the restaurant makes the same or maybe a very low percentage cut and then the customer pays the cost of the app and delivery.


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11
DrEdgeLSU
LSU Fan
Baton Rouge, LA
Member since Dec 2006
6771 posts

re: What's going on with Waitr?
quote:

And if you read all of the "press" this has been getting, Meztizo's is the only one that has mentioned controlling menu prices. The other 19 that have been interviewed all talk about the fee structure.


The reason they are complaining about the fee structure is because they can’t modify pricing to account for the added expense incurred for each Waitr delivery order.

If they sell a dish for $20 in the restaurant, and have a 25% margin on the in-store version....that margin disappears for to-go orders. So what incentive do I have to sign up with Waitr (or any company)? In other words - whether to-go or not, it costs the same to make a hamburger. I may sell more of them if I have a delivery option - but if it’s not profitable to sell it then what’s the point?

As an aside - can’t restaurants control what they offer to-go? Maybe they could limit offerings to higher margin items.


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BigJake
LSU Fan
Baton rouge
Member since Jan 2006
1312 posts

re: What's going on with Waitr?
My biggest issue is they are trying to control what we charge. They have no right to tell us how to price our food.


magildachunks
Member since Oct 2006
24174 posts
 Online 

re: What's going on with Waitr?
quote:

My biggest issue is they are trying to control what we charge. They have no right to tell us how to price our food.




Bingo


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40
MarkFromBuffalo
Buffalo Fan
Baton Rouge
Member since Aug 2018
336 posts

re: What's going on with Waitr?
(no message)
This post was edited on 7/11 at 3:22 pm


GynoSandberg
New Orleans Pelicans Fan
Member since Jan 2006
62079 posts

re: What's going on with Waitr?
They really are clueless as to what they’re going

And they want to take a bigger cut while offering nonexistent customer service to their restaurants and glitchy software


t00f
New Orleans Saints Fan
Eating Stein’s Deli in the zone
Member since Jul 2016
29506 posts

re: What's going on with Waitr?
Only thing I use Waitr for is to order food for pickup. I have not done that in awhile though. Not sure you can even still do it.


hungryone
LSU Fan
river parishes
Member since Sep 2010
9033 posts

re: What's going on with Waitr?
Ouch, that’s some markup.
I don’t get why a restaurant that’s not take-out-centric would agree to Waitr’s terms. Seems like carryout business is a PITA for many establishments.


GynoSandberg
New Orleans Pelicans Fan
Member since Jan 2006
62079 posts

re: What's going on with Waitr?
Well the incremental sales from waitr are a real thing. So it made sense when they were taking 15% and you could raise your prices to offset their fee.

Everyone is going to lose under their new structure


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50
Breauxsif
LSU Fan
Member since May 2012
5913 posts

re: What's going on with Waitr?
quote:

Only thing I use Waitr for is to order food for pickup. I have not done that in awhile though. Not sure you can even still do it.

The carry out WAITR prices are more ($2-$4) than what restaurants post online. Just use an online menu and call your order in directly to the restaurant.


Janky
LSU Fan
Team Primo
Member since Jun 2011
25841 posts

re: What's going on with Waitr?
It is worth the extra money to be able to not wait in line to pay.


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03
harro
LSU Fan
Member since Feb 2018
103 posts

re: What's going on with Waitr?
That's why I quit using them. If you look at what the cost is if you just call in the order and pick it up yourself vs. having them deliver it is in come cases double. Not to mention, they are very short on drivers so half the time, your food gets to you cold/soggy.


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