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LSUlefty
LSU Fan
Youngsville, LA
Member since Dec 2007
20300 posts

What's going on with Waitr?
Typical corporate greed crap? 1st the layoffs and now restaurants are pulling out because of higher rates.


mylsuhat
Chicago Cubs Fan
NOLA
Member since Mar 2008
45915 posts

re: What's going on with Waitr?
Wall Street making the calls vs actual people that can read whats going on locally


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203
BrianFlanagan
New York Yankees Fan
Red Sticks Everywhere
Member since Apr 2019
65 posts

re: What's going on with Waitr?
It's a typical one person says the sky is falling and then everyone else has to get on social media and say the sky is falling SOOO much worse than the previous person said the sky was falling. Their rates are still significantly less than Uber Eats, GrubHub, Door Dash and Postmates. They started locally at 6%. Uber Eats tried to start locally at 40%. People locally are flipping out because they remember 6%. 25% max will still make them extremely competitive nationally. So, basically, they're more concerned with a national picture than just a South LA market.


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318
The Spleen
Alabama Fan
Member since Dec 2010
24507 posts

re: What's going on with Waitr?
Friend of mine owns a restaurant and said dealing with them is a complete hassle. He didn't go into details, but he said if he wasn't close to a large office building where a lot of people use Waitr for lunch, he'd drop them. As of now, he said it's cheaper for him to use them than hire his own delivery drivers.



rowbear1922
LSU Fan
Baton Rouge
Member since Oct 2008
11188 posts

re: What's going on with Waitr?
quote:

Typical corporate greed crap? 1st the layoffs and now restaurants are pulling out because of higher rates.


You have shareholders to hold you accountable now too. If the stock continues to dip, I may buy back in around $5 flat.


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03
baldona
Auburn Fan
Florida
Member since Feb 2016
9662 posts

re: What's going on with Waitr?
I’ve never used them so how does the extra cost work? Can the restaurants not add that to their to go charge?

If they were truly at 6% then that is obviously not sustainable.

I’m guessing it’s not as easy as $10 for the meal and 40% cost so $14 plus tip?


FultonReed
New Orleans
Member since Oct 2013
358 posts

re: What's going on with Waitr?
quote:

I’m guessing it’s not as easy as $10 for the meal and 40% cost so $14 plus tip?

I’ve never used them, so I may be wrong...but isn’t the customer already paying a fee for using Waitr? So the $10 meal is already $15, if you add the $4 wouldn’t it be $19?


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60
dukee7
LSU Fan
Member since May 2019
496 posts

re: What's going on with Waitr?
Greed. 15%. Lol GTF outta here. Restaurants would never be able to sustain that.


BrianFlanagan
New York Yankees Fan
Red Sticks Everywhere
Member since Apr 2019
65 posts

re: What's going on with Waitr?
Not quite.

The percentage is what is taken from the delivery service. Someone buys a $10 entree from a restaurant. The person pays Waitr for the entree. The next day, Waitr direct deposits $6 into the restaurants account, and they keep the 40% or $4. This is how the Waitr/Restaurant relationship works. All of the other fees just go to Waitr.

The only thing that bothers me about the new user agreement is controlling prices. Restaurants should be able to charge whatever they want. If a customer doesn't want to pay marked up prices for delivery, then that's their decision. It shouldn't be in Waitr's control and is BS.


BrianFlanagan
New York Yankees Fan
Red Sticks Everywhere
Member since Apr 2019
65 posts

re: What's going on with Waitr?
But also, 40% is Uber Eats. Waitr went from 6% to 15% and now to a tiered structure of 15-25%. Still significantly under Uber Eats.


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21
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USA
Member since 2001
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Mingo Was His NameO
LSU Fan
DFW/NELA
Member since Mar 2016
11975 posts

re: What's going on with Waitr?
I don't know a soul outside of Louisiana that uses Waitr. They were first to the market, but the dozens of people I know that use these services all over the country uses Grubhub, Postmates, Uber eats, etc.


The Spleen
Alabama Fan
Member since Dec 2010
24507 posts

re: What's going on with Waitr?
Waitr seems to be more established in my area of Birmingham than the other services. I live out in the suburbs though, so it may be different downtown.

Grubhub only has 3 or 4 restaurants around me. Not sure about Postmates or Uber Eats. I don't have those apps.


Mingo Was His NameO
LSU Fan
DFW/NELA
Member since Mar 2016
11975 posts

re: What's going on with Waitr?
quote:

Waitr seems to be more established in my area of Birmingham than the other services. I live out in the suburbs though, so it may be different downtown.



I'm sure that it's used other places, it's a public company. I'm just sharing I don't think they really have as much market share as the people in Louisiana may think since the company is from there.


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03
Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
13797 posts

re: What's going on with Waitr?
quote:

The only thing that bothers me about the new user agreement is controlling prices. Restaurants should be able to charge whatever they want. If a customer doesn't want to pay marked up prices for delivery, then that's their decision. It shouldn't be in Waitr's control and is BS.


That's the issue. People (who aren't morons) aren't complaining about the fee; they are complaining that Waitr forbids the restaurants from passing the cost forward to the customer. If a restaurant has a dish on the menu for $20, they must charge $20 when purchased through Waitr, even though Waitr is taking a substantial percentage. There are theoreticals in which a restaurant would be forced to lose money on low markup dishes.

If Waitr simply allowed restaurants to bump their pricing on their Waitr menu, the overwhelming majority of the angst would go away.


rowbear1922
LSU Fan
Baton Rouge
Member since Oct 2008
11188 posts

re: What's going on with Waitr?
quote:

If Waitr simply allowed restaurants to bump their pricing on their Waitr menu, the overwhelming majority of the angst would go away.


I've also seen a restaurant owner upset with the new terms that the pictures, which the owners had to pay for, are legally owned by Waitr and cannot be used by the restaurant anymore.


Janky
LSU Fan
Team Primo
Member since Jun 2011
25859 posts

re: What's going on with Waitr?
quote:

If a restaurant has a dish on the menu for $20, they must charge $20 when purchased through Waitr, even though Waitr is taking a substantial percentage.



This is completely asinine. Is Tillman the one making these decisions or does Waitr have its own CEO?


Panny Crickets
LSU Fan
Fort Worth, TX
Member since Sep 2008
4146 posts

re: What's going on with Waitr?
No Waitr in Fort Worth.

Our preferences in order:

1) Favor (who will pick up anything, not just food)
2) Grubhub
3) UberEats


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10
rowbear1922
LSU Fan
Baton Rouge
Member since Oct 2008
11188 posts

re: What's going on with Waitr?
quote:

This is completely asinine. Is Tillman the one making these decisions or does Waitr have its own CEO?


Waitr has it's own CEO, Chris Meaux, who is also the creator and founder. Tillman was basically the financial arm behind the purchase of Waitr. I'm sure he still has some input but he doesn't directly oversea operations.


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10
yellowfin
Chicago Cubs Fan
Coastal Bar
Member since May 2006
92152 posts

re: What's going on with Waitr?
Chris is still the CEO


Janky
LSU Fan
Team Primo
Member since Jun 2011
25859 posts

re: What's going on with Waitr?
Really. Didn't know that.


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