re: Bad meal / dining experiences. Problems and solutions.

I find that using the word "comp" gets pretty good results when asking for an entree to be removed from the bill (always do prior to the check arriving).

Generally this is how it goes for me:

Waiter: "How is everything?"
Me: "The ____________ is way overcooked"
Waiter: "Can I get you something else?"
Me: "No, I'm in a time crunch. Can you comp me for this?"
Waiter: "Let me check with my manager."
Manager comes: "Sir, we are sorry about that. I will take it off your bill"

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Incredible. Some places don't seem to realize that as a restaurant they are selling atmosphere and service every bit as much as food & drink.

If I owned a restaurant, this behavior would be grounds for immediate termination

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This is how it goes in a perfect world. You have customers with genuine issues that are handled right on the spot by a sincerely contrite owner/management team. They will do whatever it takes to get you to return.

The fact of the matter is, the tables have turned and customers have become huge assholes. They eat their whole meal and say it wasnt good, what are you going to do for me? They come in entitled and give the server the attitude from the get go and expect them to take it . Then run to Facebook or yelp when they have a problem with a vengeful result in mind

The food people haven’t changed. Most have been in business and have been profitable for years. But the customer has over the years. Facebook generation entitled millennials. Some real shite heads.

Most people who work in customer service would agree that the highest % of assholes are middle aged people. I’m not disagreeing about the internet playing a role in that, but this certainly isn’t a majority young people issue.

If we are going to profile, it goes: middle aged black women > middle aged white women > young black women > elderly black women, as far as who is most likely to be rude. The elite Yelpers exist, but they’re nowhere near as common as the group of female middle aged state workers on their lunch break looking to speak to the manager before they even walk through the door.

Can we just agree everyone handled this poorly? The restaurant has a bad policy or employee, and you got into it over semantics with a below minimum wage employee

A simple “The food wasn’t edible so I do not intend to pay for it. Can you fix this, or get me the person that can” is all that’s needed. “This happened and this is the remedy I need” works much better than not telling him pre-boxing it up, getting into it over not wanting to eat it later, and then arguing over who has ownership over the policy.

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He never said young people. He said millennials.

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Explain the difference.

There are millennials who are 38 years old

I’ve found “boomers” are quicker to bring an issue to your attention, face to face. Often time an apology and a replacement item with a little lagniappe pleases them. They understand things go wrong

If something goes wrong with a millennial, they want the whole meal comped, the owners phone number, and part ownership in the company. They use the threat of things like Facebook and yelp to leverage restaurants. Generally they just don’t get it

These same people are also employed by some restaurants. So in some cases it’s a vicious cycle

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Pinetta's

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Is owned by a crazy lady.
Waiter was 100% right in this scenario.

Otherwise, you'd be 100% correct in your approach and feelings.

So, serious question, millennial are basically everyone younger than boomers?

Gen Xers were born 1961 - 81 (although boomers overlap to about 1964)

Millenials aka Gen Y - Early 80's to late 90s/early 2000s.

I’d just write the place off and move on, sounds like shitty owner/management