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Target employees told to smile if they are within 10 feet of a customer
Posted on 11/9/25 at 11:45 am
Posted on 11/9/25 at 11:45 am
quote:al.com
In an effort to lift sales ahead of the holiday season, Target has issued a new directive mandating workers smile and make eye contact, as well as greet or wave, to any shopper that comes within 10 feet. The directive was first reported by Bloomberg News.
If a customer is within 4 feet, the worker should ask whether they need help, how their day is going or a similar pleasantry, the directed noted.
“Heading into the holiday, we’re making adjustments and implementing new ways to increase connection during the most important time of the year,” Chief Stores Officer Adrienne Costanzo said in a statement to Bloomberg News.
That should fix everything
14
Posted on 11/9/25 at 11:46 am to bigjoe1
It won’t fix anything but at least the company is acknowledging that employees could be more customer service oriented.
Posted on 11/9/25 at 11:48 am to bigjoe1
Explaining to employees to be friendly to customers is a very interesting choice for customer relations
Posted on 11/9/25 at 11:50 am to bigjoe1
Why in the holy hell is this newsworthy?
Posted on 11/9/25 at 11:51 am to bigjoe1
Why be cynical? This type attitude towards the customer is one thing that has helped places like Publix and Chik Fil A
Posted on 11/9/25 at 11:52 am to forkedintheroad
quote:
Why in the holy hell is this newsworthy?
Because Gen Z workers are about to post videos about smiling sarcastically all over their social media, and Target is getting out ahead of it.
Shrewd move on their part actually
Posted on 11/9/25 at 11:53 am to bigjoe1
This is just basic stuff for customer facing employees. Why wouldn’t a business do this?
Posted on 11/9/25 at 11:53 am to bigjoe1
Posted on 11/9/25 at 11:54 am to bigjoe1
It could help if they use this to cull the herd and in their hiring practices.
Way too many people in customer service that clearly can't stand other humans and have no interest in faking it.
Way too many people in customer service that clearly can't stand other humans and have no interest in faking it.
Posted on 11/9/25 at 11:57 am to bigjoe1
If a man walks into the ladies room with his pecker hanging out, just smile, he’s a girl at heart.
Posted on 11/9/25 at 12:01 pm to SloaneRanger
quote:
This is just basic stuff for customer facing employees. Why wouldn’t a business do this?
Agreed…and why should a company have to tell its employees thst this needs to be done?
Posted on 11/9/25 at 12:21 pm to GreenRockTiger
quote:
It won’t fix anything but at least the company is acknowledging that employees could be more customer service oriented.
They generally treat their employees like shite from what I can tell, but it’s also retail hell, so you kind of know what you’re betting yourself into when you sign up…
Honestly, I’d settle for the store shelves not looking like a tornado just blew through…
Posted on 11/9/25 at 1:59 pm to Spankum
quote:
and why should a company have to tell its employees thst this needs to be done?
Because just telling a young employee to be friendly is not specific enough.
Posted on 11/9/25 at 2:06 pm to bigjoe1
I get mandating them to greet customers and ask if they need assistance but the forced smiling seems like it’s just going to be creepy. Just my 2 cents.
Posted on 11/9/25 at 3:01 pm to East Coast Band
“ 10 foot, 10 second rule”
Posted on 11/9/25 at 3:09 pm to bigjoe1
If I am in front of a customer as the owner or the lowest newly hired intern, I would do this as a matter of common fricking sense.
Posted on 11/9/25 at 3:11 pm to bigjoe1
Two things can be true:
1. Most businesses could benefit from having more employees who make an effort to be nice.
2. Most retail businesses have a high percentage of a-hole customers who, if they interact with employees, are treating them like garbage. It's probably annoying to have some jackass boss telling you that you're ordered to "smile" constantly in that situation.
1. Most businesses could benefit from having more employees who make an effort to be nice.
2. Most retail businesses have a high percentage of a-hole customers who, if they interact with employees, are treating them like garbage. It's probably annoying to have some jackass boss telling you that you're ordered to "smile" constantly in that situation.
Posted on 11/9/25 at 3:15 pm to Rick9Plus
quote:
I get mandating them to greet customers and ask if they need assistance but the forced smiling
Maybe its me, but how can you honestly say hello to someone and ask if they need help WITHOUT smiling to some extent?
Posted on 11/9/25 at 3:16 pm to bigjoe1
quote:
Target employees told to smile if they are within 10 feet of a customer
I'd never be able to do it and I would resign head for greener pastures. Walmart
Posted on 11/9/25 at 3:17 pm to bigjoe1
quote:
Target employees told to smile if they are within 10 feet of a customer
I think a better idea would be to stop letting men use women's restrooms and stop marketing trans garbage to children.
Also, bring back "boys" and "girls" toy aisles.
I couldn't care less if your employees smile at me.
This post was edited on 11/9/25 at 3:18 pm
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