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Compensation for a busted rental car reservation?
Posted on 9/1/25 at 11:42 am
Posted on 9/1/25 at 11:42 am
We flew into Atlanta late Friday night and was staying 1/2 between Atlanta and Clemson. Walk up to the rental car counter and they weren’t honoring reservations completely out of cars, the person at the counter was extremely rude about it as well. We ended up ubering to the hotel (approx an hr) and luckily found a rental car near where we were staying.
Is there any point in fighting the rental car company over this? If nothing else, I’d like to be compensated for the uber ride.
Is there any point in fighting the rental car company over this? If nothing else, I’d like to be compensated for the uber ride.
32
Posted on 9/1/25 at 11:44 am to TJG210
Stay out of Georgia is the lesson here.
Posted on 9/1/25 at 11:44 am to TJG210
How much are you willing to spend to get the Uber ride money back?
Posted on 9/1/25 at 11:45 am to TJG210
Did you pay when you made the reservation?
Posted on 9/1/25 at 11:46 am to TJG210
Never fought with a rental car company.
I doubt much comes of it
I doubt much comes of it
Posted on 9/1/25 at 11:47 am to TJG210
Get on their social media pages and start writing about how horrible the experience was... they all have customer service people monitoring their social media. It's worked for me with a couple of companies including Hertz.
Posted on 9/1/25 at 11:47 am to TJG210
One of those times being a “Karen” and calling them out on Twitter/whatever other social media could be beneficial. Especially mentioning the rude counter person. It may not do anything but worst case you get a couple eye rolls and are in the same boat.
Posted on 9/1/25 at 11:48 am to TJG210
A rental car reservation today is not what a reasonable person would call a “reservation”. It is the opportunity to possibly get a rental car over the person who does not have a reservation.
This trend started about 15 years ago in the truck/van rental world and has infected the car rental industry.
tl/dr: No point in trying to recoup any damages from them, they’ve proven in court to not be generally responsible for this scenario.
This trend started about 15 years ago in the truck/van rental world and has infected the car rental industry.
tl/dr: No point in trying to recoup any damages from them, they’ve proven in court to not be generally responsible for this scenario.
Posted on 9/1/25 at 11:48 am to TJG210
Sorry that happened to you. Not an ideal way to start a trip/vacation...
My inclination is that the rental agreement/contract contains a stipulation/clause that the rental car is "subject to availability" and not guaranteed, although that is absolutely ridiculous if you ask me.
It might still be worth calling customer support to determine if they are willing to reimburse you for the uber.
Safe travels
My inclination is that the rental agreement/contract contains a stipulation/clause that the rental car is "subject to availability" and not guaranteed, although that is absolutely ridiculous if you ask me.
It might still be worth calling customer support to determine if they are willing to reimburse you for the uber.
Safe travels
This post was edited on 9/1/25 at 11:50 am
Posted on 9/1/25 at 11:49 am to TJG210
Have to ask... how did you get to the game Saturday, being 100÷÷ miles away with no rental? What was that like?
Posted on 9/1/25 at 11:50 am to TJG210
We rent a car for vacations every year and I always use Enterprise. A few years ago we went in to get our rental and they couldn't find our reservation and didn't have anything on the lot that would work for us. It delayed our trip until the next morning. We got a car the next day and only charged us 2 days for a 5 day rental.
Posted on 9/1/25 at 11:50 am to dyslexiateechur
quote:
Did you pay when you made the reservation?
I cant remember the last time i prepaid for a car
Costco lets you cancel at anytime
Posted on 9/1/25 at 11:52 am to Cosmo
He has more of an argument if he prepaid it. Most rental car places don’t even let you prepay because they don’t guarantee you a rental.
Posted on 9/1/25 at 11:52 am to TJG210
I’ve had that happen a couple of times and I’m Avis Preferred. Very frustrating.
I guess you can pay in advance to avoid. Just hate doing that esp when flying as you never know what could happen.
I guess you can pay in advance to avoid. Just hate doing that esp when flying as you never know what could happen.
Posted on 9/1/25 at 11:54 am to TJG210
Posted on 9/1/25 at 11:59 am to TJG210
Posted on 9/1/25 at 12:07 pm to TJG210
We reserved a mid sized car once to drive to a baseball tournament, when we got to the place to pick it up they were out.
They gave us a jeep pickup with a soft top, it was basketball orange and a piece of crap. Any time we got over 50 mph the top would make so much noise you couldn’t talk.
I raised hell and was told to pound sand by AVIS.
They gave us a jeep pickup with a soft top, it was basketball orange and a piece of crap. Any time we got over 50 mph the top would make so much noise you couldn’t talk.
I raised hell and was told to pound sand by AVIS.
Posted on 9/1/25 at 12:17 pm to TJG210
What company?
Posted on 9/1/25 at 12:20 pm to Sao
quote:
Have to ask... how did you get to the game Saturday, being 100÷÷ miles away with no rental? What was that like?
Our hotel was about an hr from Atlanta in Braselton, when National couldn’t guarantee a car on Saturday morning, I made the decision to uber to our hotel and figure it out from there. I knew a lot of people going to the game, so I figured if worst came to worst, I could figure something out.
When I got the hotel, I immediately started searching for rental places nearby. Fortunately there was an Enterprise in Winder which was about 10 minutes that allowed me to book a one way. I got there almost immediately and while they didn’t have what I reserved, they were able to get me a Mitsubishi Mirage, which did what we needed.
Side story, the uber on Friday night was scary as shite, guy was slamming monsters, dozing off, missing exits, nearly drifted into another car. I felt i had to keep the guy talking so he wouldn’t just go off the road.
This post was edited on 9/1/25 at 12:23 pm
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