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Message
re: Best Buy cutting staff
Posted on 2/29/24 at 9:21 pm to member12
Posted on 2/29/24 at 9:21 pm to member12
quote:
Impossible. I was told that this economy was strong. And to trust our federal level estimates on job growth even though it conflicts with state level numbers.
This is stupid.
People are buying more electronics than ever, they are just buying it at other places or online.
Posted on 2/29/24 at 9:26 pm to UPGDude
I bought my last TV there pre-COVID.
If they offer a similar price to online and I can pick it up that day or the next, game on.
The problem post Covid is their inventory is absolute shite. Bare shelves, no staff, etc. It's like a ghost town.
Basically, their brick and mortar stores are really just a conduit for their online sales now.
I'd hate to see them go as Amazon is getting worse by the day and competition is good for consumers. But if the shelves are empty, what is the point?
If they offer a similar price to online and I can pick it up that day or the next, game on.
The problem post Covid is their inventory is absolute shite. Bare shelves, no staff, etc. It's like a ghost town.
Basically, their brick and mortar stores are really just a conduit for their online sales now.
I'd hate to see them go as Amazon is getting worse by the day and competition is good for consumers. But if the shelves are empty, what is the point?
This post was edited on 2/29/24 at 9:55 pm
Posted on 2/29/24 at 9:47 pm to UPGDude
I was in there a few weeks ago to buy headphones. I found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service and explained that I had just paid for them in the app, and I was bringing them to the counter to save them the trouble.
The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.
TL;DR Some Best Buy policies are doo-doo.
The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.
TL;DR Some Best Buy policies are doo-doo.
Posted on 2/29/24 at 9:47 pm to UPGDude
Must not be selling enough Monster cables.
Posted on 3/1/24 at 12:13 am to LaBR4
Same, too bad it seems like they intend to have less stuff for us to look at!
Posted on 3/1/24 at 8:23 am to DrEdgeLSU
Sorry for not being psychic to know that ridiculous shite would happen
Posted on 3/1/24 at 8:35 am to Pedro
quote:
Sorry for not being psychic to know that ridiculous shite would happen
You didn't have to be a psychic.
The first time you interacted with the store employees and it was a clear shitshow, you could have canceled the order and gotten the same TV deal from Amazon, Walmart, or any of a number of online retailers.
You chose to keep wasting your time. It's sort of like the guy waiting 10 minutes to place his fast food order. That's a choice.
The number of people who waste hours and even full days to save a few bucks clearly place no value on their own time.
Posted on 3/1/24 at 8:51 am to UPGDude
The workers just walk around like zombies with their Noses buried in their phones, it’s amazing that they haven’t already done staff cuts
Posted on 3/1/24 at 9:45 am to PhifeDogg
quote:
found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service
lol. Not a single store would let you do that. That’s not how it works at all.
Posted on 3/2/24 at 8:48 pm to baldona
quote:Then it's a stupid fricking charade, hence my post. Even the dork working there realized it after I called them out on it, so he went and grabbed my shite for me and let me go.
Not a single store would let you do that. That’s not how it works at all.
So while your saying,"That's not how it works at all", after me wasting 5 minutes strolling around the store, that exactly how it worked out for me.
This post was edited on 3/2/24 at 8:49 pm
Posted on 3/2/24 at 8:56 pm to UPGDude
quote:
they could soon be the next Circuit City.
I've been expecting this for 15 years
Posted on 3/2/24 at 9:02 pm to member12
quote:
Impossible. I was told that this economy was strong. And to trust our federal level estimates on job growth even though it conflicts with state level numbers.
Was wondering how long it would take for this take.
Posted on 3/2/24 at 9:19 pm to PhifeDogg
quote:
I was in there a few weeks ago to buy headphones. I found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service and explained that I had just paid for them in the app, and I was bringing them to the counter to save them the trouble.
The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.
TL;DR Some Best Buy policies are doo-doo.
Hold up, are you claiming that you’re in the right here? Because you definitely aren’t IMO. You went into the store only to buy it via the app (to get points on your card, which you could’ve done anyway by checking out with said card), then expected the minimum wage cashier to just be like “oh you already bought this? Cool, have a nice one” and let you leave the store?
If you bought it on the app there is a process that comes along with that. You can’t just bypass it because you think it’s stupid. Now, you can argue that he could’ve “filled the order” himself and done it right then, but I assume that’s not his job and is someone else’s. But even still, your order was “filled in the warehouse” since you purchased it on the app.
That was 100% a “you” problem and not a “BB has stupid policies” problem.
ETA: my main thing about BB layoffs is that a lot of times half the staff is standing or walking around doing nothing at all. On the surface it definitely seems like there are more employees there than necessary.
This post was edited on 3/2/24 at 9:23 pm
Posted on 3/2/24 at 9:35 pm to UPGDude
I think Best Buy will continue but half the unhelpful staff will be gone.
Hell their service might improve with less people walking around assuming someone else is going to do things.
Hell their service might improve with less people walking around assuming someone else is going to do things.
Posted on 3/2/24 at 9:54 pm to CocomoLSU
quote:Yes. 100%
are you claiming that you’re in the right here?
quote:
buy it via the app (to get points on your card, which you could’ve done anyway by checking out with said card)
No. I bought with the app so that I could spend my points that I had already acquired. I wasn't trying to get more points. I was spending the points that I already had.
quote:Since it had already been purchased by the time I had gotten to the customer service desk, I expected the "minimum wage cashier" to check the computer system to see that the purchase had been made. I ordered the shite that I wanted and it took a fraction of a second for me to get emailed an order verification along with a receipt. I expected the employee to make an effort, rather than say,"You have to wait for one of the guys in the warehouse to bring it out.". The "warehouse" was a door that was 3 ft behind him.
then expected the minimum wage cashier to just be like “oh you already bought this? Cool, have a nice one” and let you leave the store?
quote:
If you bought it on the app there is a process that comes along with that. You can’t just bypass it because you think it’s stupid.
As stated before, the "process" was a stupid fricking charade. And after 5 minutes of strolling around the store I went back and leveled with guy how stupid this was, and he went and grabbed my shite himself, so I absolutely bypassed the process.
quote:Bruh... That's exactly what this kid was doing until I called him out on it and he went and got my shite. So my gripe isn't as different from yours as you think.
my main thing about BB layoffs is that a lot of times half the staff is standing or walking around doing nothing at all.
Posted on 3/2/24 at 10:02 pm to UPGDude
quote:
could soon be the next Circuit City.
They dodged it once. Won’t happen again.
Posted on 3/2/24 at 10:05 pm to UPGDude
I'm surprised they didn't go the way of circuit city 10 years ago.
Posted on 3/2/24 at 10:24 pm to UPGDude
I better spend this three year old gift card soon.
Posted on 3/2/24 at 11:26 pm to UPGDude
I've been done with BB for a while now. Went to two different stores on weekend afternoons, attempted to make a purchase, ALL registers closed. Was told that checkout is at the customer service desk...went over there and both times I was behind people doing returns. I wasn't about to put up with that, so left without buying anything. The second time this happened, I complained to the yellow shirt guy by the front door. He started with not giving A.F., but went on to say that BB is cutting staffing. It's too easy to buy online that put up with that. I agree with others here - looks to me that BB is dying and won't be around too much longer.
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