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Started By
Message
I am beyond frustrated with Best Buy
Posted on 12/7/17 at 6:04 pm
Posted on 12/7/17 at 6:04 pm
Bought a phone from them in June. The dreaded dead pixel and vertical green line appeared a few weeks ago. BUT I bought a 2 year protection plan.
Protected, right? Wrong.
They have now sent me a Verizon version of the phone THREE times. I take it back to the retail center in flowood. Nice as can be. They take it and order another one. The Packing slips give the right model number. However, the actual box and phone is the verizon version, which will NOT work on AT&T bands.
As Charlie Brown would say, AAAARRRRGGGHHHH!!!!!
So they got $300 of my money plus the protection plan money, and keep screwing me over. Bastards.
What should I do?
Protected, right? Wrong.
They have now sent me a Verizon version of the phone THREE times. I take it back to the retail center in flowood. Nice as can be. They take it and order another one. The Packing slips give the right model number. However, the actual box and phone is the verizon version, which will NOT work on AT&T bands.
As Charlie Brown would say, AAAARRRRGGGHHHH!!!!!
So they got $300 of my money plus the protection plan money, and keep screwing me over. Bastards.
What should I do?
4
Posted on 12/7/17 at 6:24 pm to prplhze2000
So you have att but keep getting Verizon versions?
Posted on 12/7/17 at 6:30 pm to Hu_Flung_Pu
Bingo. Actually, i've been trying to replace my factory unlocked version, which will work on AT&T, T MObile, or other GSM carriers, but I need it to work with AT&T.
Posted on 12/7/17 at 6:34 pm to prplhze2000
They don't have that phone in stock?
Posted on 12/7/17 at 7:11 pm to Hu_Flung_Pu
Site and system keeps saying they do. Mr. Minimum Wage stocker isn't reading what is given to him.
Posted on 12/7/17 at 7:20 pm to prplhze2000
quote:
What should I do?
Go in and ask for a manager.
Explain the problem to the manager and request that the manager call the bridge and request assistance in fixing the problem.
(The bridge is Best Buy's employee support line; if there is an issue taking care of a customer's issue then the bridge should be contacted.)
Clearly there is an issue in Best Buy's process, and the employees just keep pushing the same buttons that do the same wrong thing. Someone has to step in and take ownership of the situation and get it fixed and calling the bridge would get them on that path.
Posted on 12/7/17 at 7:42 pm to prplhze2000
When I cracked my Pixel I just ordered a replacement under the plan. Got the new phone two days later and porting everything over was a breeze. It almost made me want to spill my innermost sexual secrets to Google Assistant.
Posted on 12/7/17 at 10:06 pm to prplhze2000
quote:
prplhze2000
Is it a pixel? I think BB only sells the Verizon version, but you just put your attention sim card in and it works.
Posted on 12/8/17 at 8:03 am to Kingpenm3
No blackberry priv.
It will work, but you don’t have all of the att LTE bands
It will work, but you don’t have all of the att LTE bands
Posted on 12/8/17 at 10:57 am to efrad
quote:
efrad
This guy worked for BBY before.
Listen to everything he just said.
Even though sometimes the bridge still fricked things up
Posted on 12/8/17 at 3:10 pm to 50_Tiger
I am. Am up here right now. She's calling the bridge
Posted on 12/8/17 at 3:35 pm to prplhze2000
quote:
She's calling the bridge
damn i wish i hadn't just left lakeland. i'd love to watch this
Posted on 12/8/17 at 4:18 pm to Coater
Bridge told me to call 888 Best Buy
Posted on 12/15/17 at 10:34 pm to efrad
Did all that. No dice.
They sent me a fourth phone... and guess what? It is a ffriggin Verizon phone. I guess all they have are Verizon phones (model stv100-2) instead of the regular GSM phones they say they have on the website (STV100-1).
I can talk on the Verizon but only one of the LTE bands will work on AT&T . The rest of them are going to be 4G. Wonderful.
They sent me a fourth phone... and guess what? It is a ffriggin Verizon phone. I guess all they have are Verizon phones (model stv100-2) instead of the regular GSM phones they say they have on the website (STV100-1).
I can talk on the Verizon but only one of the LTE bands will work on AT&T . The rest of them are going to be 4G. Wonderful.
Posted on 12/16/17 at 7:53 am to prplhze2000
Sell it on Swappa and buy unlocked?
Posted on 12/18/17 at 3:27 pm to prplhze2000
I do hope after this experience you never buy anything from Best Buy that you expect support on ever again. Best Buy is in the business of financing (HBHC) and selling warranties, not support.
This post was edited on 12/18/17 at 3:28 pm
Posted on 12/18/17 at 3:46 pm to Daygo85
Yeah I know. Actually all the band's will work but for one : 17. Doesn't have it and that's kind of important to AT&T
Posted on 12/18/17 at 4:20 pm to prplhze2000
quote:
No blackberry priv.
Eh, people still use blackberries. Things you learn.
Posted on 12/18/17 at 9:01 pm to prplhze2000
Tell them to give you a new phone.
Are you in baton rouge?
Are you in baton rouge?
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