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Started By
Message
re: Cabela's Just Blew Me Away
Posted on 2/9/11 at 1:23 pm to Slickback
Posted on 2/9/11 at 1:23 pm to Slickback
quote:
I worked there for awhile too. The hunting manager and the guy in charge of the gun counter were pretty bad. I heard they hired some better guys since then.
I was there form Aug 09- May 10 and I know they fired the gun counter lead when I was there and hired a new guy. Said "new guy" tried to sell a lady a box of 9mm Luger for her 9mm Makarov.
I got yelled at by him for calling him out in front of a customer. He was special and I heard they let him go too
1
Posted on 2/9/11 at 1:52 pm to Bigpoppat
I went for the sale this past weekend. There was a line of people who took numbers, and no one was helping anyone out. They had 5 people up front hanging out around the register laughing and shooting the shite. A guy I was with bought a .22 Assalt rifle for his grandson and got them to put a scope on it. Everytime the back door opened we could see him joking with a fellow employee. Took 30 min to put a scope on.
It's good to hear a good story like that. It kinda brings them back up to par with me.
It's good to hear a good story like that. It kinda brings them back up to par with me.
Posted on 2/9/11 at 1:57 pm to deaconjones35
Someone needs to go back a day or two later and buy the "used" gun 
Posted on 2/9/11 at 2:02 pm to KosmoCramer
quote:
Someone needs to go back a day or two later and buy the "used" gun
it's never been fired! (except by factory)
Posted on 2/9/11 at 2:09 pm to deaconjones35
thats pretty awesome. most places have some good employees and some that dont give a crap or know anything. thats how it was when I worked for bass pro. they really pushed customer service but some people just don give a crap.
Posted on 2/9/11 at 2:12 pm to KosmoCramer
i would if i could. 
Posted on 2/9/11 at 2:13 pm to DieselTiger1
That is great!
I am always impressed with good customer service and I am willing to pay more for it.
I am always impressed with good customer service and I am willing to pay more for it.
Posted on 2/9/11 at 2:15 pm to Bleeding purple
i get blown away by cabelas annual textbooks and it feels so good.
Posted on 2/9/11 at 2:41 pm to Bleeding purple
Cabela's consistently has unbelievable service, this why I will pay extra and drive farther to Cabela's than bass pro
Posted on 2/9/11 at 2:44 pm to aVatiger
Good job cabelas 
Posted on 2/9/11 at 3:50 pm to deaconjones35
I am glad you had a great experience. I ordered most of my husband and two son's christmas gifts from them online (as well as some extended family) two years ago and they shipped wrong items and messed up my order so bad that I had them send the rest to the store instead of my home. When I went to the store to pick up the order they could only find part of it. They then had me fill out paperwork and said they would ship the rest when they found it. I never received those items and was so disgusted with all of the calls and run around I received the first time that I just did not worry about it and quit shopping there.
Posted on 2/9/11 at 4:22 pm to deaconjones35
That's great to hear. I don't have any particular problem with Cabela's in general, but they need better marketing when opening new stores. Someone forgot to tell them LA is near saltwater when they first opened...and there aren't many walleye swimming around these waters. But since, they have improved their selection. Still not up to par, but better. Good to hear they treated you right.
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I live just south of Hattiesburg, MS, and we only have Gander Mountain. FRICKIN JOKE!!! Supposedly there's an Academy coming this year, and I guarantee when it does, Gander Mountain will have to shut down within months. That is the most overpriced place, and they're absolutely ignorant about things. I tried to buy swivel seats there the other day, and they had a great selection. Unfortunately, none of the swivel bases fit the seats they were selling...ANY of the seats they sell. Idiots. I drove to Gulfport Academy and bought the seats and the swivels for much less than Gander Mountain, and they actually had the right size.
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You guys are lucky to have such a selection of places from which to choose. I have to drive to either DS of Pearl MS or Mobile for BPS, Gonzales for Cabelas, and either Slidell or GPort for Academy.
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I live just south of Hattiesburg, MS, and we only have Gander Mountain. FRICKIN JOKE!!! Supposedly there's an Academy coming this year, and I guarantee when it does, Gander Mountain will have to shut down within months. That is the most overpriced place, and they're absolutely ignorant about things. I tried to buy swivel seats there the other day, and they had a great selection. Unfortunately, none of the swivel bases fit the seats they were selling...ANY of the seats they sell. Idiots. I drove to Gulfport Academy and bought the seats and the swivels for much less than Gander Mountain, and they actually had the right size.
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You guys are lucky to have such a selection of places from which to choose. I have to drive to either DS of Pearl MS or Mobile for BPS, Gonzales for Cabelas, and either Slidell or GPort for Academy.
Posted on 2/9/11 at 4:48 pm to Fishhead
quote:
I have to drive to either DS of Pearl MS or Mobile for BPS, Gonzales for Cabelas, and either Slidell or GPort for Academy.
That's a lot of driving.
Posted on 2/9/11 at 6:01 pm to Bigpoppat
quote:Bass Pro kicks their arse,
worked at the Cabela's guncounter for a year.
They must have employed new people because this never happened when I worked there. I am surprised they are doing this, but glad to see them stepping up
but thats a great story and I'm glad to hear when stores do the right thing.
Posted on 2/9/11 at 6:09 pm to Cadello
Read an article a while back in Field and stream where on of the writers sat in with a call center. One of the things I remember is a guy wanted to return one of those toilet seats that have the fishing lures inside of the plastic. He had already used it, but they let him send it back because he was a valued customer
Also, Gander Mountain: I applied for a part time holiday job there this December. They had already filled up, and I was in there a couple weeks after. I watched a lady ask where 12 gauge shells are, and the "employee" had no idea what they were. Another employee was asked, and he was clueless as well. All of this happened 10 feet to my right while I was sitting there picking up some shells for duck hunting
Also, Gander Mountain: I applied for a part time holiday job there this December. They had already filled up, and I was in there a couple weeks after. I watched a lady ask where 12 gauge shells are, and the "employee" had no idea what they were. Another employee was asked, and he was clueless as well. All of this happened 10 feet to my right while I was sitting there picking up some shells for duck hunting
Posted on 2/9/11 at 7:17 pm to deaconjones35
not a fan of cabelas they don't allow dogs in the store how the hell can I get dog boots vest etc when the dog can't try it on. Glad you had a good experience
Posted on 2/9/11 at 7:40 pm to Cracker
quote:
how the hell can I get dog boots vest etc when the dog can't try it on
For some reason this made me
. I'm sure there are going to be some negative stories, but the fact that this regular poster came on here with an authentic example of customer service that is TRULY above and beyond anything and anyone else out there, they've got my respect. Been getting into handloading and will be in Cabela's next week buying everything that I can from them. Think I'm going to mention that I read this story on Tiger Droppings Outdoor Board. Things like this earn customer loyalty.
Posted on 2/9/11 at 7:47 pm to INFIDEL
quote:
What you think the chances of Jims doing something similar?
less than zero chance. you'd be lucky to have someone that works there talk to you.
Posted on 2/9/11 at 8:26 pm to INFIDEL
Just got back from making the exchange. All they did was transfer the paperwork then exchanged at the register, simple as that. One downside is I bought about 50 bucks worth of 9mm ammo that I can't return, but my buddy will buy it off me.
Btw, I wasn't implying on my post that Cabelas is any better than other stores. Just saying they went above and beyond on this situation. U don't see that very often.
Btw, I wasn't implying on my post that Cabelas is any better than other stores. Just saying they went above and beyond on this situation. U don't see that very often.
Posted on 2/9/11 at 9:19 pm to deaconjones35
"Cabela's just blew me"
That's all I read
That's all I read
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