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Why do ISPs universally have such shitty customer service?
Posted on 12/31/18 at 1:11 pm
Posted on 12/31/18 at 1:11 pm
Doesn’t matter if it’s AT&T, Shitcast/Xfinity, Time Warner, Cox, etc. Just seems like every single ISP has god awful customer service and almost goes out of its way to screw people over. Is there no incentive with these providers to satisfy their customers?
20
Posted on 12/31/18 at 1:12 pm to VolsOut4Harambe
Preach. 
Posted on 12/31/18 at 1:12 pm to VolsOut4Harambe
Time Warer/Spectrum was terrible. ATT is light years ahead of them IMO, but still bad
This post was edited on 12/31/18 at 1:13 pm
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
You know why lesbians use at&t?
It’s because they hate cox
It’s because they hate cox
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
It is a monopoly or oligopoly depending on where you are.
As a result you get a lot of “Yeah, where else you gonna go?” from them.
As a result you get a lot of “Yeah, where else you gonna go?” from them.
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
Because we are replacable. They are not. I only have 1 high speed option in my area. 
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
quote:
Is there no incentive with these providers to satisfy their customers?
Lack of real competition.
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
I have no problem with U-Verse.
They even sent me a nice Christmas card.
They even sent me a nice Christmas card.
Posted on 12/31/18 at 1:13 pm to VolsOut4Harambe
Because its luxury service most people cant live without, so your options are limited. They expect you to leave for another company only to return a year later.
Posted on 12/31/18 at 1:14 pm to VolsOut4Harambe
I think Eatel is amazing.
Kid had an issue with COD. They set up a static IP in 5 minutes.
Kid had an issue with COD. They set up a static IP in 5 minutes.
Posted on 12/31/18 at 1:20 pm to VolsOut4Harambe
customer:my internet is down
Rep: Send us an email with the details
customer: but my internet is down
Rep: go to our website and follow the troubleshooting procedure.
Rep: Send us an email with the details
customer: but my internet is down
Rep: go to our website and follow the troubleshooting procedure.
Posted on 12/31/18 at 1:20 pm to VolsOut4Harambe
quote:
Is there no incentive with these providers to satisfy their customers?
For the most part, no, they don't. Most ISPs are government sanctioned regional monopolies with little to no competition. They even often have the lobbying power at the state level to block local city governments from setting up their own competing ISPs.
Posted on 12/31/18 at 1:22 pm to kanibal
quote:
I think Eatel is amazing.
Out of all the places i've lived, Eatel is the best service ive ever had
Posted on 12/31/18 at 1:25 pm to VolsOut4Harambe
I treat people with kindness and respect.
Maybe you're the problem.
Maybe you're the problem.
Posted on 12/31/18 at 1:36 pm to VolsOut4Harambe
There was a court ruling a long time ago about whether time warner had to give up access to the lines they have already laid because it’s a monopoly or whether other companies would have to lay their own. Congress elected that time warner did not have to give up access to their lines in the hope it would lead to innovation but it didn’t seem to work out. Europe did the opposite of what we did and required that the company give up access to their line and they have much better service and it’s much cheaper. There is a great planet money episode on it.
This post was edited on 12/31/18 at 1:37 pm
Posted on 12/31/18 at 1:37 pm to Cump11b
Same. Very pleased with Eatel.
Posted on 12/31/18 at 1:38 pm to VolsOut4Harambe
same reason facebook can censor free speech
the only other choices you have are inferior and worse
the only other choices you have are inferior and worse
Posted on 12/31/18 at 1:39 pm to VolsOut4Harambe
Posted on 12/31/18 at 1:42 pm to NewIberiaHaircut
quote:
Because we are replacable. They are not. I only have 1 high speed option in my area
That was 1 thing I agreed with Obama on... the fricking shite choice options we have here are horrible.
$70 for 10-12mb DL land .5 UL <- suddenlink cable.. and that's the fastest option they have in town
Or $75 12-15 mb DL and .5 UL <- Centurylink DSL
10 years ago in college I had 50 mb DL an 25 UL for 19.99 in the city.
The worst part with Suddenstink is they Upped my bill to $70 - Originally at 52 and change.. the reason "expanding infrastructure".
They have not upgraded the lines in these rural towns since they've put them in. They are only servicing the city residents with infrastructure but charging ALL the country side users!!!! WTF kind of shite is that.
I'm fricked either way. If you live outside the city you know exactly what I'm talking about.
Posted on 12/31/18 at 1:46 pm to TigersHuskers
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