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re: United CEO doubles down, calls passenger "belligerent", claims United followed rules

Posted on 4/11/17 at 10:40 pm to
Posted by DisplacedBuckeye
Member since Dec 2013
76732 posts
Posted on 4/11/17 at 10:40 pm to
quote:

Bill nelson


Stopped reading.
Posted by JabarkusRussell
Member since Jul 2009
15825 posts
Posted on 4/11/17 at 10:41 pm to
What happened to the other 3 people that were asked to leave?

It's Where I was Booked and Ticketed Over a Month Ago
This post was edited on 4/11/17 at 10:44 pm
Posted by baldona
Florida
Member since Feb 2016
24215 posts
Posted on 4/11/17 at 10:41 pm to
quote:

As the adult child of a retiree, I will get bumped everytime as I am lowest priority. But I am a booked passenger until then


You are talking about United having the non-revs booked ahead of time and that is not what happened here. As a non-rev you look up flights and can ONLY book if there are spots available. What it sounds like happened here is there were 0 non-rev spots available, and United needed 4 spots so they bumped 4 paying customers. There's a HUGE difference there, in that one had a prior reservation and one did not.

There's no way it can fly that United can just boot someone off a flight they payed for because a non-reserved spot needs to bumb them.

Furthermore, I will also be very surprised if they continue to allow bumping someone off a flight once it is boarded. You have to make a call somewhere, I mean what do we allow flights to return to the gate? If you are given a seat number and seated, imo you shouldn't be bumped. If there's an issue, it should be taken care of in the terminal if for no other reasons the safety of the other passengers.

What would have happened if this guy didn't knock himself out and kicked and punched his way off the flight? You are talking the possibility of multiple injuries.
This post was edited on 4/11/17 at 10:43 pm
Posted by BRIllini07
Baton Rouge, LA
Member since Feb 2015
3206 posts
Posted on 4/11/17 at 10:43 pm to
It's an ERJ, if you fart to loudly in 14C the passenger in 1A knows it. Plus, after he got dragged out of the plane he ran back on bloody (through most of the plane judging by the video). After that they disembarked the plane entirely in order to clean up and get everything straight, including putting the bloody Asian on a stretcher and dragging him out. The plane ended up a few hours late. Are you saying if you were on this plane you wouldn't care what was going on?
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 10:43 pm to
quote:

they are within their scope to ask him to de board



But the section of the contract you pointed to earlier talks about denial of boarding.

How can he deboard if he was denied boarding?
Posted by shel311
McKinney, Texas
Member since Aug 2004
112894 posts
Posted on 4/11/17 at 10:45 pm to
quote:

You aren't good at this. Sorry bout it.

Yes I am.

Nailed it!!!
Posted by tigerfoot
Alexandria
Member since Sep 2006
61447 posts
Posted on 4/11/17 at 10:45 pm to
quote:

There's no way it can fly that United can just boot someone off a flight they payed for because a non-reserved spot needs to bumb them.
certainly they can. If an employee is needed at the destination city at the last minute so they can keep operations going smooth, they should.

4 people mad or 130?
Posted by DisplacedBuckeye
Member since Dec 2013
76732 posts
Posted on 4/11/17 at 10:46 pm to
quote:

Are you saying if you were on this plane you wouldn't care what was going on?


I'd want to know if I was getting back on, and if not, when is my next flight. I also don't fly United, so I'd never be on this plane.
Posted by DisplacedBuckeye
Member since Dec 2013
76732 posts
Posted on 4/11/17 at 10:47 pm to
The experts say otherwise...
Posted by shel311
McKinney, Texas
Member since Aug 2004
112894 posts
Posted on 4/11/17 at 10:48 pm to
Do better
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 10:48 pm to
quote:

certainly they can. If an employee is needed at the destination city at the last minute so they can keep operations going smooth, they should.


Can someone please point to the section of the passengers contract where they agreed to this?

heres even a link

If you can't find a relevant section please stop repeating this.
This post was edited on 4/11/17 at 10:49 pm
Posted by DisplacedBuckeye
Member since Dec 2013
76732 posts
Posted on 4/11/17 at 10:49 pm to
I'm still up. Coasting now.
Posted by baldona
Florida
Member since Feb 2016
24215 posts
Posted on 4/11/17 at 10:50 pm to
quote:

certainly they can. If an employee is needed at the destination city at the last minute so they can keep operations going smooth, they should.

4 people mad or 130?


We're about to find out, but there's no legal basis so far that I've seen or anyone else has proven. All protocol has been for non-rev not employees.

Furthermore, whether they can or not doesn't make it good business. Explain to me what exactly I'm paying for, if for any reason what so ever United can simply kick me off a plane? 'Needing' an employee is not a legitimate reason legally.
Posted by tigerfoot
Alexandria
Member since Sep 2006
61447 posts
Posted on 4/11/17 at 10:51 pm to
You can be denied boarding until the hatch closes.

Posted by tigerfoot
Alexandria
Member since Sep 2006
61447 posts
Posted on 4/11/17 at 10:53 pm to
quote:

Furthermore, whether they can or not doesn't make it good business. Explain to me what exactly I'm paying for, if for any reason what so ever United can simply kick me off a plane? 'Needing' an employee is not a legitimate reason legally.
ok, They may suffer from this action.
Posted by tigerfoot
Alexandria
Member since Sep 2006
61447 posts
Posted on 4/11/17 at 10:55 pm to
quote:



Can someone please point to the section of the passengers contract where they agreed to this?
it also doesn't cover HOW you obtained your ticket for anyone. Wtf is so difficult for you to comprehend
Posted by tigerfoot
Alexandria
Member since Sep 2006
61447 posts
Posted on 4/11/17 at 10:58 pm to
The priority of all other confirmed passengers may be determined based on a passenger’s fare class, itinerary, status of frequent flyer program membership, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.


You obviously won't read this, but WHO they remove is based entirely in United internal policies. Play close attention to itinerary
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 10:59 pm to
Yet another attorney thinks this was not an oversold flight.

quote:

Can an airline kick me off a plane if they’re oversold?


Yes. If an airline doesn’t get enough volunteers to take a later flight, it can choose people to leave involuntarily. However, Attorney Alisa Brodkowitz said, “An airline cannot forcibly remove you from your seat without real justification.” She added that passengers have a right not to be assaulted or touched without permission.

Brodkowitz also questions whether this particular situation could qualify as the flight being “oversold.”

According to United Airlines’ contract of carriage, “(An) Oversold Flight means a flight where there are more Passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats.”

Brodkowitz said if the airline was removing people in order to make room for crew members, one could argue this was not an “oversold” situation.


LINK
Posted by shel311
McKinney, Texas
Member since Aug 2004
112894 posts
Posted on 4/11/17 at 11:00 pm to
quote:

Yet another attorney thinks this was not an oversold flight.
She not the kid of a retiree, she doesnt know shite!!!
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 11:00 pm to
quote:

You obviously won't read this, but WHO they remove is based entirely in United internal policies. Play close attention to itinerary


Ok, but if the flight wasn't oversold is that relevant?
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