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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 9:27 am to Golfer
Posted on 4/11/17 at 9:27 am to Golfer
quote:
What they didn't account for was a passenger to go crazy.
Yea because God forbid a paying customer with plans to be somewhere 4 hours from now be told to get the frick off the plane.
1
Posted on 4/11/17 at 9:28 am to NYNolaguy1
Play stupid games, win stupid prizes.
I would've been pissed, prob caused a scene, however I would not have resisted security personnel (non United employees) who were just doing their job.
I would've been pissed, prob caused a scene, however I would not have resisted security personnel (non United employees) who were just doing their job.
Posted on 4/11/17 at 9:29 am to baldona
If you saw I agree UA shouldn't have stopped at $800.
Posted on 4/11/17 at 9:29 am to Golfer
quote:
:
Is Chicago a hub for United? If so, this is even worse. I'm guessing it is because they had an extra flight crew.
How does that make it worse?
Because they have more options. Probably have a company leer jet there for one. The crew was from there, they could of driven to Louisville. They probably had a lot more flight options, all kinds of things. They could of booked the crew on another airline first thing in the morning, etc. They also had a lot more staff higher up actually working on site than just a gate agent.
Posted on 4/11/17 at 9:29 am to Golfer
quote:
Perfect storm of minimal options and deciding between inconveniencing 4 with IDB vs. cereating a larger IROP problem on Monday.
They are a multi-billion dollar transportation company at their main, home base, needing to get a flight crew somewhere that driving, takes 4.5 hours. 323 miles from one airport to the other.
They could have had a leer or some private plane wheels up in 30 minutes, which again, is less time than this whole process took.
And if they can't have a private plane up in 30 minutes at their home base... well... once again, that speaks to terrible business practices.
Posted on 4/11/17 at 9:30 am to Golfer
quote:
IDB stats are reported to the DOT and available to view. UA IDB'd 0.4 passengers per 10,000 in 2016.
This isn't an IDB. He already boarded. This is a removal.
Posted on 4/11/17 at 9:30 am to baldona
quote:
I'm not ignorant at all about it
You didn't even know ORD is a UA hub lol.
Posted on 4/11/17 at 9:30 am to lsuhunt555
quote:
Yea because God forbid a paying customer with plans to be somewhere 4 hours from now be told to get the frick off the plane.
"But they agreed to be treated like shite. It's not our fault they didn't read the contract. They even agreed that we might not have to give them a seat they paid for!"
-UAL
Posted on 4/11/17 at 9:30 am to Golfer
quote:You have been such a tool through this.
But people are completely ignorant on this process
Congrats, you fly for work. You are sooooooooooo fancy 
We all fly man. The fact that United thought dragging someone out of their paid for seat, instead of having the crew rent a car and drive, if mind-boglging to most people.
Posted on 4/11/17 at 9:31 am to Dam Guide
quote:
This is a removal.
Involuntary denial.
Posted on 4/11/17 at 9:32 am to Golfer
quote:
Because people's IQ drop about 50 points right when they arrive at the airport.
My point isnt really about people at the airport, it seems a large part of the public think these practices are no big deal and I'm having a hard time understanding why.
Posted on 4/11/17 at 9:32 am to lsupride87
quote:
You have been such a tool through this. Congrats, you fly for work. You are sooooooooooo fancy
We all fly man. The fact that United thought dragging someone out of their paid for seat, instead of having the crew rent a car and drive, if mind-boglging to most people.
Posted on 4/11/17 at 9:33 am to lsuhunt555
Posted on 4/11/17 at 9:33 am to lsupride87
quote:
You have been such a tool through this. Congrats, you fly for work. You are sooooooooooo fancy
Oh please. I've agreed over and over that UA sucks and could have handled this situation way better.
Posted on 4/11/17 at 9:35 am to lsuhunt555
quote:
it seems a large part of the public think these practices are no big deal and I'm having a hard time understanding why.
Because most recreational fliers are prepared to get fricked over some way or another during airport travels.
Be it, getting to the airport 2 hours in advance. Paying 12$ for a shitty lite beer, paying extra baggage fees, getting your balls groped by a handsy TSA agent or denied boarding. It's all the same, to me at least.
People act crazy at airports because they are truly not in charge. After this thread, you really can't argue that point.
This post was edited on 4/11/17 at 9:36 am
Posted on 4/11/17 at 9:35 am to ThatMakesSense
quote:
Involuntary denial.
of boarding, he already boarded.
Posted on 4/11/17 at 9:36 am to Golfer
quote:
Golfer
I'd like to know what company protocol usually is if you have a flight crew needed in an emergency and there's no seats available? Explain how protocol is to kick paying customers off? What would they do if it was after the last flight available?
If a paying customer makes a flight and there was a last minute booking given a seat, I don't have a huge deal asking that person to get off the plane. But for something like this for a crew, that's absurd.
Posted on 4/11/17 at 9:37 am to Hat Tricks
quote:
Just follow fricking directions from people in authority.
The cops are not fricking emperors. Why should people have to do whatever they say, even if it's illegal for the cop to demand it? frick cops who think they are the rulers of the fricking world.
Posted on 4/11/17 at 9:37 am to Dam Guide
quote:
of boarding, he already boarded.
Nah, he got on the plane and sat down..he was 66% of the way there.
Posted on 4/11/17 at 9:37 am to Dam Guide
Bording isn't final until the door is closed.
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