United Airlines employee accused of calling customer racially charged word

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A United Airlines employee who allegedly hurled racial insults at a customer earlier this year faces a charge of disorderly conduct, according to a Monday report that cited court documents.

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Cacilie Hughes, a black woman and United Airlines customer, told The New York Times she approached a United employee at Houston’s George Bush Intercontinental Airport in February to ask if a “refund code” was available. Hughes, 31, said the employee, identified in the report as Carmella Davano, allegedly yeld at her and repeatedly called her “a monkey” and a "shining monkey."

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“I was humiliated, I was crying and I was the only black woman in the area,” Hughes told The Times. She said police officers arrived on the scene where two witnesses told them what Davano had allegedly said.

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