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re: The new/used car sales business model is broken and defies logic

Posted on 11/7/17 at 9:51 am to
Posted by SaintEB
Member since Jul 2008
23705 posts
Posted on 11/7/17 at 9:51 am to
I just bring all my kids with me and let them run wild in the dealership. They don’t usually take as long with the “manager”.
Posted by ConcreteThreshold
Denver, CO
Member since Jun 2017
1698 posts
Posted on 11/7/17 at 9:54 am to
The reason we ask the monthly note question is so we don't waste more time than is necessary.

I want to make sure you're on the correct vehicle for the amount you are wanting to pay. If you were to get a great deal, but your your monthly note is putting your budget in a pinch, have you really been successful in your purchase?

This question also allows me to make sure we are on the correct vehicle. Not everyone does their research before coming in. They expect to purchase a 4runner And be at note of $350 when that's more of a Rav4 note by thousands of dollars.

There are some snakes out there (mostly older salesmen who are still in the same mindset of pre-internet), but the internet allows the customer to be informed and can help the process go much more smoothly. It's always the customer that "doesn't like to play games" that is always the one initiating the game.
Posted by udtiger
Over your left shoulder
Member since Nov 2006
117287 posts
Posted on 11/7/17 at 9:55 am to
Posted by LNCHBOX
70448
Member since Jun 2009
89400 posts
Posted on 11/7/17 at 9:58 am to
quote:

The reason we ask the monthly note question is so we don't waste more time than is necessary.

I want to make sure you're on the correct vehicle for the amount you are wanting to pay. If you were to get a great deal, but your your monthly note is putting your budget in a pinch, have you really been successful in your purchase?

This question also allows me to make sure we are on the correct vehicle. Not everyone does their research before coming in. They expect to purchase a 4runner And be at note of $350 when that's more of a Rav4 note by thousands of dollars.

There are some snakes out there (mostly older salesmen who are still in the same mindset of pre-internet), but the internet allows the customer to be informed and can help the process go much more smoothly. It's always the customer that "doesn't like to play games" that is always the one initiating the game.


GTFO dummy. There's too much stupid in this post to break down.

It saddens me that people still fall for yalls nonsense.
Posted by LSUBoo
Knoxville, TN
Member since Mar 2006
104482 posts
Posted on 11/7/17 at 9:58 am to
quote:

I find the car I want online and a price I like. Then I go buy it. Easy enough.


Ended up doing this for my wife's last car.

After going to a local dealership and getting the run around, the go talk to the manager, the "can't go any lower", the "we're going to lose money at that price" bullshite.

Got online, expanded the search radius, found pretty much the exact same vehicle at a dealership in Hammond, did all the back and forth online, did the financing online, went in to make sure we liked it, and were out with the keys not long after that.

It was super easy, and just an hour's drive down the road for the right price on the vehicle she wanted.
Posted by ConcreteThreshold
Denver, CO
Member since Jun 2017
1698 posts
Posted on 11/7/17 at 9:59 am to
Nice, no actual response, just a shot at my intelligence.
Posted by Traveler
I'm not late-I'm early for tomorrow
Member since Sep 2003
26621 posts
Posted on 11/7/17 at 10:01 am to
"the internet allows the customer to be informed"

Which has evened up the playing field and has changed a lot of the ways your business has been done in the past.
This post was edited on 11/7/17 at 10:03 am
Posted by LNCHBOX
70448
Member since Jun 2009
89400 posts
Posted on 11/7/17 at 10:01 am to
quote:

Nice, no actual response, just a shot at my intelligence.




If I have $30k to put down, a $350 note goes a lot further than you assumed in your story. But you wouldn't know that since you didn't ask.
This post was edited on 11/7/17 at 10:02 am
Posted by TH03
Mogadishu
Member since Dec 2008
172004 posts
Posted on 11/7/17 at 10:09 am to
quote:

Got online, expanded the search radius, found pretty much the exact same vehicle at a dealership in Hammond,


Yeah I had like 6 Toyota dealerships to look at here in Dallas and I did it all online. Found a RAV4 at $28k. Invoice price I found online were $23-25k and I got it for $22k. Just dealt with the online sales people at a few dealerships and found the price I wanted in McKinney.
Posted by 21JumpStreet
Member since Jul 2012
14919 posts
Posted on 11/7/17 at 10:09 am to
True Car, deal with internet sales man.
Posted by TigerRob82
Baton Rouge
Member since Nov 2014
407 posts
Posted on 11/7/17 at 10:11 am to
quote:

If I have $30k to put down, a $350 note goes a lot further than you assumed in your story. But you wouldn't know that since you didn't ask.


Typically if their model is working off of a monthly note I would assume the down payment question will be asked.

Also I would put that 30k towards your home loan (assuming you have one) Save you way more money in the long run than paying the 2.9 or so interest rate on your vehicle for 60 months.
Posted by SECretariat
Member since Jun 2015
397 posts
Posted on 11/7/17 at 10:11 am to
quote:

Never been my experience. I find the car I want online and a price I like. Then I go buy it. Easy enough.


Yup, I've done this for my last two cars. Spirit/Frontier/Southwest's cheap flights have all significantly expanded my search radius for cars.

I just sell the used car via private sale rather then trade in. BTW, Carmax's trade in offers were laughable vs what I actually got in the one day it was posted online. I was very surprised.

Posted by LNCHBOX
70448
Member since Jun 2009
89400 posts
Posted on 11/7/17 at 10:13 am to
quote:

Also I would put that 30k towards your home loan (assuming you have one) Save you way more money in the long run than paying the 2.9 or so interest rate on your vehicle for 60 months.


Oh thank god I have a car salesman to get my financial advice from.
Posted by TigrrrDad
Member since Oct 2016
8202 posts
Posted on 11/7/17 at 10:13 am to
Buy online.
1) check cargurus and find every dealer with the car you want within whatever radius you are willing to drive
2) email each and ask for best price/price on your trade
3) get prices from each dealer
4) send a few emails playing each dealer against the others
5) go pick up your car from the dealer with the best deal

I've bought my last few cars this way. 2 in Texas, 1 in Georgia, 1 in Florida. Beat local dealers by as much as $6,000. Never had them change a price or add any extra fees. The deal was the deal. Trade-in deal only required a few photos of tires/interior/exterior. Takes just a few minutes out of your day over the course of a few days.

ETA: This is especially true on high end cars. When I bought my Vette, the local delaers has 2-3 on the lot. Dealer in Atlanta had nearly 50 on the lot. It's a no brainer.
This post was edited on 11/7/17 at 10:19 am
Posted by ChunkyLover54
Member since Apr 2015
6670 posts
Posted on 11/7/17 at 10:14 am to
quote:

They then go talk to the dude in the LSU polo and khakis behind the glass. Repeat this process 5 times.


It's true. So true
Posted by S1C EM
Athens, GA
Member since Nov 2007
11594 posts
Posted on 11/7/17 at 10:14 am to
quote:

ETA: And to reply to your actual point. Perhaps if manufacturers set the MSRP to a more reasonable level, people would do that. Sticker prices are inflated on many lots.


I always laugh when GM, Ford, and Dodge start advertising that they are offering over $10k in rebates on new trucks. Makes one ask just how much were they trying to screw everyone for in the beginning?
Posted by TH03
Mogadishu
Member since Dec 2008
172004 posts
Posted on 11/7/17 at 10:15 am to
quote:

Why bitch about how difficult a dealership is when the ones complicating it are the ones bitching. a salesman cant be sleezy if he is just explaining the product to you and you buy it

The price on the sticker ain't the real price if it can be negotiated down. You're sleazy because you prey on people who don't negotiate and then blame the ones who do.

It's $20-30k or higher of someone's hard earned money. frick us for trying to save a couple Grand.

Car salesmen are the worst.
Posted by TH03
Mogadishu
Member since Dec 2008
172004 posts
Posted on 11/7/17 at 10:16 am to


Take that $30k elsewhere so we can get you financing the full vehicle price!
Posted by LNCHBOX
70448
Member since Jun 2009
89400 posts
Posted on 11/7/17 at 10:17 am to
quote:

Take that $30k elsewhere so we can get you financing the full vehicle price!



Yea, that was pretty transparent.
Posted by Clint Torres
Member since Oct 2011
2853 posts
Posted on 11/7/17 at 10:18 am to
Oldest trick in the book is to try to put someone on a cheaper car rather than negotiating price on the one they want.
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