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Started By
Message
re: Southwest Airlines has cancelled 69% of its flights so far today.
Posted on 12/28/22 at 11:09 am to BluegrassBelle
Posted on 12/28/22 at 11:09 am to BluegrassBelle
quote:according to SW employees on Reddit, SW is using 1990s era homebrew scheduling and crew assignment software. The system assumes planes and crews arrived on schedule, and continues executing the predetermined schedule unless pilots call in and ask CS to manually update the system. The software can't handle the number of updates needed, and they don't have enough folks manning the phones. Pilots are at the airport, they want to fly, they have a plane, and they have passengers.... But they can't phone in to SW to get assigned to the plane, and if they do reach someone, the software can't handle the number of requests.
What’s the technology issue?
This post was edited on 12/28/22 at 11:24 am
0
Posted on 12/28/22 at 11:11 am to BluegrassBelle
Yeah it’s so crazy that they ostensibly kept kicking the can down the road on this when it seems like this scenario would eventually happen.
Posted on 12/28/22 at 11:19 am to When in Rome
This Southwest thing is starting to cause me heartache.
In-laws staying an additional week. I’m about to go rent them a car.
In-laws staying an additional week. I’m about to go rent them a car.
Posted on 12/28/22 at 11:22 am to Rebel
I was able to get a $300 flight on United. I had to drive 4 hours to New Orleans airport (we normally fly out of Pensacola), but I got my son home last night.
This post was edited on 12/28/22 at 11:23 am
Posted on 12/28/22 at 11:22 am to Rebel
quote:
In-laws staying an additional week
this is where it's killing me
Posted on 12/28/22 at 11:24 am to When in Rome
quote:
Yeah it’s so crazy that they ostensibly kept kicking the can down the road on this when it seems like this scenario would eventually happen.
You would think they’d prefer ease of operations too. It has to take more manpower to manually track those folks.
ETA: In the end their tech deficit saved them absolutely $0.
This post was edited on 12/28/22 at 11:26 am
Posted on 12/28/22 at 11:35 am to BluegrassBelle
quote:
Wait, so they don’t track their folks live? Wouldn’t that be a basic, attendance check-in software where a crew member could swipe where they’re at without physically calling in?
I mean shite, we kept live track of kids in schools during COVID with basic QR codes
I'm just glad the government is stepping in to hold them accountable. Their cutting edge IT and systems experience is world class!!
Posted on 12/28/22 at 11:36 am to dsides
The Mayor of South Bend does not frick around.
Posted on 12/28/22 at 11:50 am to 7thWardTo314
Anyone had luck with other refunds outside if flights? Finally getting home tonight but have missed two days of work because of this shite
Posted on 12/28/22 at 11:51 am to dsides
quote:
I'm just glad the government is stepping in to hold them accountable
Posted on 12/28/22 at 11:54 am to 777Tiger
Our FAA will get it sorted and hold them accountable. We will see justice.
Posted on 12/28/22 at 11:55 am to Rebel
Good luck finding a rental right now.
Posted on 12/28/22 at 12:13 pm to When in Rome
Jesus just get Life 360 for the crew people and get going again.
Posted on 12/28/22 at 12:14 pm to Lester Earl
quote:Sounds like a regional issue.
Anyone had luck with other refunds outside if flights? Finally getting home tonight but have missed two days of work because of this shite
Posted on 12/28/22 at 12:16 pm to Scruffy
I am thrilled that is still triggering scruffy
Posted on 12/28/22 at 12:18 pm to Lester Earl
Posted on 12/28/22 at 12:24 pm to Scruffy
I said this earlier in this thread, but me and the wife are supposed to fly out next Wednesday, January 4 to Denver. I found some United flights that would work for us. Would cost us a little more money, but my wife thinks we should wait a few days and see what happens. I’m going to try to convince her to rebook the flights tonight so we don’t miss them.
Posted on 12/28/22 at 12:38 pm to whichyalnoaboutseven
Rebook now with another carrier. You cant trust SWA and their dot matrix/floppy disk system
Posted on 12/28/22 at 12:50 pm to rattlebucket
^^^^
This.
Do no risk it
This.
Do no risk it
Posted on 12/28/22 at 12:57 pm to whichyalnoaboutseven
quote:
I’m going to try to convince her to rebook the flights tonight so we don’t miss them.
Safest option would be to book them as refundable 1 ways
Especially to Denver which allegedly has the largest staffing problems
This post was edited on 12/28/22 at 12:58 pm
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