selling on eBay and buyer has initiated return request

You're going to be lucky to just get your working device back. Non zero chance you get nothing back, or something completely different. This is why a lot of people have moved away from Ebay as a marketplace. Too many buyers are scammers.

Did the device you sold have a serial number that you recorded?

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Why not offer returns?

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because it is used and the price reflected that. once it leaves my hands, I have no idea what the buyer does with it.

I know for certain it worked when I shipped it.

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is it a unique device?

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possible, but it was packaged air tight with bubble wrap. I guess I have no choice but to accept the return, but i am very skeptical that something has been swapped.

or the device truly works and he is just saying it doesn’t.

yep that is what I am gathering. Lesson learned. I won’t sell on eBay again.

What is the device? I mean how are they claiming it doesn’t work? Learning lesson is probably to make a time stamped video with it working and a serial number.

As said probably nothing you can do if you can’t prove it was working

I sold a men's gold and onyx ring once. The guy who bought it was a jeweler who bought and sold on Ebay. He won the auction, paid, and I shipped it out. It arrived in a timely fashion and everything looked good.

Three days after he received the ring he filed a claim against me saying the ring didn't weigh what I listed it. I thought that maybe I could have been mistaken, and told him I would refund his purchase when I received the ring back.

Well, as I said....he was a jeweler. In the three days between him receiving the ring and filing the claim he had cleaned the ring, removed the stone replacing it with another, polished away engraved initials inside the band, and listed the ring for sale on his page, and it had bids. This had effectively altered the ring to such a degree that his claims could not be verified. He was also selling an item that had an unresolved claim on the transaction with me that saw Ebay put a hold on his payment to me, meaning he didn't have a legal right to sell the ring at that time.

We corresponded back and forth with me explaining that what he was doing wasn't just against Ebay policy, but it was also illegal. I asked for him to halt the sale of the ring by taking the auction down until his claim got through arbitration, which it had entered into. He refused.

So, I started bidding on the ring with the intention of bidding to what he owed me and stopping. I had the leading bid, which he was not happy about. I had no intention of paying him if I did win. I knew that, he knew that, and the arbitrator knew that.

Meanwhile, I compiled original pics of the ring I sold from my listing, his pics on his current listing, and his admission of what he did to the ring and sent it all to the arbitrator and forwarded it to him. He was pissed, but I kept pounding home that what he was doing was against Ebay policy and illegal.

Less than 24 hours before the end of his auction of the ring, he dropped his claim. Ebay had yet to take the hold off my money, so I continued to bid. Three hours prior to the end of his auction, the hold was removed. There were a couple snipe bids at the end of the auction that beat my bid, so I didn't have to worry with not paying.

He left the only negative feedback I've ever had on Ebay, and the Ebay rep told me there was nothing they could do to remove it. Around two weeks later that negative feedback mysteriously disappeared from my account.

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Unfortunately, you’ll need to accept the return. eBay is biased towards buyers and you will lose any dispute.

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What about Paypall Protection. How do they compare?