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Lincoln Dawson
Auburn Fan
Spanish Fort, AL
Member since Feb 2019
766 posts

selling on eBay and buyer has initiated return request
I haven’t sold much on eBay and it had been a very long time since I had, about 2 weeks ago I put up an electronic device for auction, winning bidder paid me, I shipped next day and funds were put on hold by eBay and then finally released to my bank account.

the device definitely worked when I shipped out, that I am absolutely certain. buyer is claiming device doesn’t work. I offered no returns. I think it is a case of buyer’s remorse. Now eBay is taking back the funds that I was paid.

I’m not sure if there is anything I can do — is this a case if he said she said and the buyer is always right and will get their money back? even if I said no returns?



wileyjones
Member since May 2014
895 posts

re: selling on eBay and buyer has initiated return request
is it a unique device?


Common scam to return a broken one he already had which wanted replaced


Joshjrn
LSU Fan
Baton Rouge
Member since Dec 2008
18380 posts

re: selling on eBay and buyer has initiated return request
You're going to be lucky to just get your working device back. Non zero chance you get nothing back, or something completely different. This is why a lot of people have moved away from Ebay as a marketplace. Too many buyers are scammers.


0x15E
US Space Force Fan
Member since Sep 2020
3103 posts

re: selling on eBay and buyer has initiated return request
Why not offer returns?


Eightballjacket
LSU Fan
Member since Jan 2016
5348 posts

re: selling on eBay and buyer has initiated return request
Did the device you sold have a serial number that you recorded?


Lincoln Dawson
Auburn Fan
Spanish Fort, AL
Member since Feb 2019
766 posts

re: selling on eBay and buyer has initiated return request
I forgot to record serial number. This is on me. I don’t sell often and I am naive in this regard.

Buyer had 100 % rating with many transactions but I suppose that could be altered somehow?


Lincoln Dawson
Auburn Fan
Spanish Fort, AL
Member since Feb 2019
766 posts

re: selling on eBay and buyer has initiated return request
quote:

Why not offer returns?


because it is used and the price reflected that. once it leaves my hands, I have no idea what the buyer does with it.

I know for certain it worked when I shipped it.


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200
Strannix
USA Fan
Banana Republic
Member since Dec 2012
37200 posts

re: selling on eBay and buyer has initiated return request
Ebay is dog shite now, too many scammers and very little protections


SEClint
New Orleans Saints Fan
New Orleans, LA/Portland, OR
Member since Nov 2006
41358 posts

re: selling on eBay and buyer has initiated return request


RogerTheShrubber
LSU Fan
Juneau, AK
Member since Jan 2009
202368 posts

re: selling on eBay and buyer has initiated return request
quote:

Ebay is dog shite now


Still find some deals. I use it for used lenses and camera stuff, never had an issue.

I don't sell on Ebay, its a hassle.


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100
efrad
USA Fan
Member since Nov 2007
16259 posts

re: selling on eBay and buyer has initiated return request
quote:

Buyer had 100 % rating with many transactions but I suppose that could be altered somehow?


It's possible he has a legit problem, something came loose in shipping, etc. depending on what the device we're talking about is


Lincoln Dawson
Auburn Fan
Spanish Fort, AL
Member since Feb 2019
766 posts

re: selling on eBay and buyer has initiated return request
possible, but it was packaged air tight with bubble wrap. I guess I have no choice but to accept the return, but i am very skeptical that something has been swapped.

or the device truly works and he is just saying it doesn’t.


threeputtforbogie
Member since Sep 2017
478 posts

re: selling on eBay and buyer has initiated return request
Unfortunately, you’ll need to accept the return. eBay is biased towards buyers and you will lose any dispute.


Lincoln Dawson
Auburn Fan
Spanish Fort, AL
Member since Feb 2019
766 posts

re: selling on eBay and buyer has initiated return request
yep that is what I am gathering. Lesson learned. I won’t sell on eBay again.


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71
Jdiggy
LSU Fan
Member since Nov 2016
370 posts

re: selling on eBay and buyer has initiated return request
If you get it back and it doesn’t work, then file an insurance claim with the delivery service. If you didn’t buy insurance, then you learned a valuable lesson.


baldona
Auburn Fan
Florida
Member since Feb 2016
15618 posts

re: selling on eBay and buyer has initiated return request
What is the device? I mean how are they claiming it doesn’t work? Learning lesson is probably to make a time stamped video with it working and a serial number.

As said probably nothing you can do if you can’t prove it was working


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10
greygoose
Auburn Fan
Member since Aug 2013
6733 posts

re: selling on eBay and buyer has initiated return request
quote:

You're going to be lucky to just get your working device back. Non zero chance you get nothing back, or something completely different. This is why a lot of people have moved away from Ebay as a marketplace. Too many buyers are scammers.


This. I don't even consider ebay anymore. FB marketplace and sell it locally.


LegendInMyMind
Member since Apr 2019
25747 posts

re: selling on eBay and buyer has initiated return request
I sold a men's gold and onyx ring once. The guy who bought it was a jeweler who bought and sold on Ebay. He won the auction, paid, and I shipped it out. It arrived in a timely fashion and everything looked good.

Three days after he received the ring he filed a claim against me saying the ring didn't weigh what I listed it. I thought that maybe I could have been mistaken, and told him I would refund his purchase when I received the ring back.

Well, as I said....he was a jeweler. In the three days between him receiving the ring and filing the claim he had cleaned the ring, removed the stone replacing it with another, polished away engraved initials inside the band, and listed the ring for sale on his page, and it had bids. This had effectively altered the ring to such a degree that his claims could not be verified. He was also selling an item that had an unresolved claim on the transaction with me that saw Ebay put a hold on his payment to me, meaning he didn't have a legal right to sell the ring at that time.

We corresponded back and forth with me explaining that what he was doing wasn't just against Ebay policy, but it was also illegal. I asked for him to halt the sale of the ring by taking the auction down until his claim got through arbitration, which it had entered into. He refused.

So, I started bidding on the ring with the intention of bidding to what he owed me and stopping. I had the leading bid, which he was not happy about. I had no intention of paying him if I did win. I knew that, he knew that, and the arbitrator knew that.

Meanwhile, I compiled original pics of the ring I sold from my listing, his pics on his current listing, and his admission of what he did to the ring and sent it all to the arbitrator and forwarded it to him. He was pissed, but I kept pounding home that what he was doing was against Ebay policy and illegal.

Less than 24 hours before the end of his auction of the ring, he dropped his claim. Ebay had yet to take the hold off my money, so I continued to bid. Three hours prior to the end of his auction, the hold was removed. There were a couple snipe bids at the end of the auction that beat my bid, so I didn't have to worry with not paying.

He left the only negative feedback I've ever had on Ebay, and the Ebay rep told me there was nothing they could do to remove it. Around two weeks later that negative feedback mysteriously disappeared from my account.


redaxe
Hoo Shoo Too
Member since Sep 2021
76 posts

re: selling on eBay and buyer has initiated return request
Started and stopped selling many times on ebay. Buyers have become way more demanding. If its a day late than the earliest possible time then they freak out. Electronics are the worst things to sell. Sell bulk wholesale stuff from china, then returns aren't a big deal.


Joecornbreadbrown
Member since Aug 2021
585 posts

re: selling on eBay and buyer has initiated return request
quote:


Unfortunately, you’ll need to accept the return. eBay is biased towards buyers and you will lose any dispute.


What about Paypall Protection. How do they compare?


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