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Started By
Message
re: Rouses Customer Service - King cake related
Posted on 2/19/21 at 6:42 pm to kciDAtaE
Posted on 2/19/21 at 6:42 pm to kciDAtaE
quote:
Rouses is not responsible for delays or failures in delivery due to adverse weather conditions or natural disasters
This is the equivalent of gravel trucks having that “not responsible for items falling from truck” sign on them to deter people from calling them out when rocks damaged their vehicles.
If this was a non perishable item, your financial institution would likely tell you to wait it out and not offer a refund. Given this item and the fact that the merchant promised you the product by X Day, then even though the problem is not directly on them, they are still responsible for ensuring you receive your product by the agreed upon time.
So yeah they “aren’t responsible fo delays in delivery”, but they are responsible for promising you to have product X delivered to you by Y date in exchange for Z amount of funds. You provided Z, they are responsible for X and Y.
1
Posted on 2/19/21 at 6:42 pm to Puffoluffagus
Yeah I see why people are bashing you...but I also see your point, customer service would be to refund you. Implementating fine print is fine and all I guess, it cost you the price of a king cake to learn not to do business with them
Posted on 2/19/21 at 6:45 pm to fr33manator
quote:
Dude, they baked it, they shipped it...it’s an issue with the shipper at that point
While I agree with you, that's not how most companies would handle this on the customer service end of things.
Especially given how fricking terrible FedEx is.
Posted on 2/19/21 at 6:46 pm to Puffoluffagus
Against my better judgement, I got a Rouse's king cake this season and that mf'er was stale within 2 days. Never again.
Posted on 2/19/21 at 6:50 pm to boxcarbarney
quote:
Of all the king cake options out there, you ordered Rouse's?
This is the biggest issue of this thread....
Posted on 2/19/21 at 6:53 pm to Puffoluffagus
quote:Fifty dollars for a Rouses king cake?
But yes, $50
You were going to embarrass Louisiana in the eyes of your coworkers with that mediocre thing. Be glad the ice storm saved you the embarrassement.
Posted on 2/19/21 at 6:57 pm to Jake88
quote:
Fifty dollars for a Rouses king cake?
You were going to embarrass Louisiana in the eyes of your coworkers with that mediocre thing. Be glad the ice storm saved you the embarrassement.
30 something for the king cake and then I paid extra for the overnight shipping
oops. They've had it before and liked it which is why they asked me to order another this year... So I don't think they would give two shits if it came from the same place again.
With you though, would've rather from somewhere else. With that said, my personal king cake for the family came from elsewhere....
Posted on 2/19/21 at 7:01 pm to Puffoluffagus
You not only bought a Rouses King Cake, but ordered it for delivery? Whatever bad shite that happens to you I think it’s warranted
Posted on 2/19/21 at 7:03 pm to UPT
My wife in the last few weeks purchased over 200 king cakes from Rouses that were shipped all over the country and has had no known issues. Don’t blame Rouses...
This post was edited on 2/19/21 at 7:05 pm
Posted on 2/19/21 at 7:13 pm to Puffoluffagus
quote:
They can dispute with FedEx for mitigation
No they can't. Fe
Posted on 2/19/21 at 7:35 pm to TexasTiger1185
I'm getting some laughs at all the king cake snobs up in here. Usually when you are shipping a king cake to someone, they aren't eating 47 different kinds of king cake every year like us who live locally. Therefore, they would likely be very happy with a Rouses King Cake. I mean, they sell 400,000 - 500,000 king cakes each year, so many people obviously enjoy them.
Posted on 2/19/21 at 7:37 pm to dewster
quote:
We had a King Cake delivered from Ambrosia
They were selling them buy one get one free yesterday.
This post was edited on 2/19/21 at 7:39 pm
Posted on 2/19/21 at 7:59 pm to fr33manator
quote:
Dude, they baked it, they shipped it...it’s an issue with the shipper at that point
Who chose the shipper?
Posted on 2/19/21 at 8:00 pm to Puffoluffagus
quote:
30 something for the king cake
I’m calling bullshite
I’ve never seen a king cake at rouses over 20
Posted on 2/19/21 at 8:05 pm to arseinclarse
quote:
I’ve never seen a king cake at rouses over 20
why would I lie about the cost of a king cake. Well yeah, when you buy it locally it's pretty damn cheap. King cakes ordered to ship are much more expensive...
Posted on 2/19/21 at 8:10 pm to Puffoluffagus
No filling???
You were robbed
You were robbed
Posted on 2/19/21 at 8:11 pm to Puffoluffagus
Where do you live?
I don’t think they’re selling fresh ones any longer
Saw them on a table when I went in this morning for $8
I don’t think they’re selling fresh ones any longer
Saw them on a table when I went in this morning for $8
This post was edited on 2/19/21 at 8:13 pm
Posted on 2/19/21 at 8:16 pm to NOSHAU
Me too!
Posted on 2/19/21 at 8:17 pm to Puffoluffagus
OP:
U r a Karen
U r a Karen
Posted on 2/19/21 at 8:18 pm to arseinclarse
Savannah.
Yah when I lived in nola I used to get the small/medium ones for like $5-10.
Rouses is still one of the cheapest to get shipped/delivered. Randazzos etc. usually run closer to 50-60 before shipping.
I get that I'm basically paying 40-60 for a glorified cinnamon roll.
Yah when I lived in nola I used to get the small/medium ones for like $5-10.
Rouses is still one of the cheapest to get shipped/delivered. Randazzos etc. usually run closer to 50-60 before shipping.
I get that I'm basically paying 40-60 for a glorified cinnamon roll.
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