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Started By
Message
re: Modern customer service is trash
Posted on 6/30/26 at 6:43 am to Hetfield
Posted on 6/30/26 at 6:43 am to Hetfield
quote:
I work for a huge company & I can explain why Customer Service is dead & not coming back. 1. Companies do not want to pay decent money for Customer Service employees in America & have outsourced them to India & the rest of Asia 2. Americans for the most part do not want these jobs & can make the same money living off the government & not have to get screamed at all day by Totalitarian Karens. 3. AI, Chat, & technology are getting used more & more every day. Most people 30 & under are completely terrified by talking to anyone on the phone.
I think you missed the biggest one: companies would rather pay cheap labor and make you grind out a solution than just offering to make it right, because it’s more profitable. If it takes a hours for you to exchange a pair of $50 shoes, you will likely wind up keeping the shoes. All they had to do was develop and AI gatekeepers and pay someone overseas $4/hr to tell you they are sorry and they are escalating the issue and to not worry.
0
Posted on 6/30/26 at 6:47 am to PeteRose
I can't recall the last time I took the time to listen to a voicemail on my personal cell phone.
Posted on 6/30/26 at 8:34 am to PeteRose
If you don't get a response you like from any corporate customer service, hang up and call back. Chances are pretty good the next person tells you something completely different.
Posted on 6/30/26 at 8:44 am to PeteRose
OP is spot on. Quality customer service is a point I’ve harped on my kids during their high school and college jobs. Learn how to provide exceptional customer service and you’ve got 99% of your competitors beat these days.
Posted on 6/30/26 at 8:51 am to PeteRose
When I was a little kid I thought it was neat that some adults had pocket pagers . And there were pay phones everywhere.
Posted on 6/30/26 at 9:04 am to UptownJoeBrown
quote:Naw you got a lot more. We've become desensitized at how we are treated.
All I got.
Posted on 6/30/26 at 9:07 am to Chingon Ag
I have lost faith in this world. Idiocracy is not coming, it is here. It is real. Any retail establishment I go to, the people are basically retarded. They can barely make a sentence. They don't understand anything and most of them look like zombies. Really, I leave about 60% of the retail establishments I go to now and move on to another and hope it is only slightly as bad. It is awful.
I hear about a living wage. These folks don't have the smarts or skills to even keep themselves alive. They must be relying on doordash for food. I know they can't gather it or cook it themselves.
Sorry for the rant, but it is alarming. I just can't see good things ahead for our country. No matter what we do. We are just too stupid as a whole.
I hear about a living wage. These folks don't have the smarts or skills to even keep themselves alive. They must be relying on doordash for food. I know they can't gather it or cook it themselves.
Sorry for the rant, but it is alarming. I just can't see good things ahead for our country. No matter what we do. We are just too stupid as a whole.
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