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How to handle new vehicle maintenance issue
Posted on 10/21/19 at 11:44 am
Posted on 10/21/19 at 11:44 am
What is the industry standard for handling warranty work on cars that are still in the 3yr/36k bumper to bumper warranty?
Specifically, I am asking about loaner vehicles for major repairs. My vehicle with 15k miles on it has to have major warranty replacement on the brake system. It will be out of commission for at least a couple of days. Can I expect a loaner vehicle or am I screwed?
Specifically, I am asking about loaner vehicles for major repairs. My vehicle with 15k miles on it has to have major warranty replacement on the brake system. It will be out of commission for at least a couple of days. Can I expect a loaner vehicle or am I screwed?
14
Posted on 10/21/19 at 11:45 am to Jibbajabba
Umm. Yes?
Posted on 10/21/19 at 11:46 am to Jibbajabba
call the service dept so they can schedule you a rental. Don't show up on the day of and expect instant rental to be ready.
Posted on 10/21/19 at 11:47 am to Jibbajabba
Read the warranty. If the warranty doesn’t specifically say they will pay for a loaner during repair work, then threaten to sue them for loss of use of your vehicle caused by their defective product. If that doesn’t work, then rent your own car, keep the receipts, and sue the car company in small claims to recover your costs.
Posted on 10/21/19 at 11:47 am to Jibbajabba
Your wife can’t just drive you to work?
Posted on 10/21/19 at 11:48 am to Jibbajabba
Yeah you get a rental dude... usually have a daily mileage allowance. Had an oil leak and got a loaner with 25 miles on it a month or so ago 
Posted on 10/21/19 at 11:54 am to Jibbajabba
Congrats on the GM truck purchase.
Posted on 10/21/19 at 11:54 am to Jon Ham
quote:
Read the warranty. If the warranty doesn’t specifically say they will pay for a loaner during repair work, then threaten to sue them for loss of use of your vehicle caused by their defective product. If that doesn’t work, then rent your own car, keep the receipts, and sue the car company in small claims to recover your costs.
That escalated quickly.
Posted on 10/21/19 at 11:57 am to Jibbajabba
It depends a lot on the mark and the dealer. If it's a Lexus or a Cadillac you will probably get a loaner. A lesser car maybe, maybe not. Call the service department and ask.
Posted on 10/21/19 at 11:58 am to Jibbajabba
Ask them when you schedule the work. I’ve been able to get loaners when the just had my car for less than a day. Should not be an issue. If you go in there threatening to sue them, they may not be as cooperative and say screw you, sue me. Just my thoughts.
Posted on 10/21/19 at 11:59 am to Jibbajabba
Whats the make and model?
Posted on 10/21/19 at 12:21 pm to Jibbajabba
Hoover Toyota found a small oil leak in my Highlander 
when I took it in for tire rotation. Still under warranty. They put me in a new 4-Runner that had 16 miles on it. It took 6 days to fix my car (they had to pull the engine.) No charge for the rental. I asked the tech if the oil leak was a known problem. He said it wasn’t common, but they saw enough to know to look for it.
when I took it in for tire rotation. Still under warranty. They put me in a new 4-Runner that had 16 miles on it. It took 6 days to fix my car (they had to pull the engine.) No charge for the rental. I asked the tech if the oil leak was a known problem. He said it wasn’t common, but they saw enough to know to look for it.Posted on 10/21/19 at 12:25 pm to Jibbajabba
It’s really up to the dealership. If it’s a high end car, you get a loaner. Non luxury dealer, likely not
Posted on 10/21/19 at 4:25 pm to Jibbajabba
The industry standard is to offer alternate transportation.
It’s up to the individual dealer what that means. Having been in charge of the loaner fleet in the past, I can tell you that attractive females who bought their car from the dealership and are nice get first priority. Polite males who bought from the dealer are next in line.
Demanding assholes, bitches, and people who shopped at our store then bought elsewhere get the courtesy van, when he gets back from picking up my lunch-
It’s up to the individual dealer what that means. Having been in charge of the loaner fleet in the past, I can tell you that attractive females who bought their car from the dealership and are nice get first priority. Polite males who bought from the dealer are next in line.
Demanding assholes, bitches, and people who shopped at our store then bought elsewhere get the courtesy van, when he gets back from picking up my lunch-
Posted on 10/21/19 at 4:41 pm to Jibbajabba
I brought my car in for a warranty issue last week that took most of the day and the dealer gave me a loaner truck to run around in . This was all Star Ford and Denham Springs.
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