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re: How stupid are the owners/managers at car dealerships?
Posted on 7/26/14 at 4:45 pm to Hammertime
Posted on 7/26/14 at 4:45 pm to Hammertime
0
Posted on 7/26/14 at 4:51 pm to Hammertime
quote:
Traded my old one in when I went to Texas. They probably made $500 on the whole swap, but at that volume, you're making between $15k and $40k a day. They probably make say $750 on an average deal, so that itself would be $25-60k/day. That is crazy money, and the regular brick-and-motors couldn't come anywhere close to that, right? I mean, most of their clientele comes during lunch or takes off of work early to buy a car
So are you guys taking these vehicles to a local dealer when you need work done? How is that working out?
Posted on 7/26/14 at 4:53 pm to Hammertime
quote:
Twice this week I went to go look at different trucks only to find out that the owner of the dealership took them to a meeting or out of town on vacation. Come to find out, they used them as everyday vehicles. I mean, if you're gonna have a dealership and cars for sale, at least have the damn things there.
New car demo programs are advtageous to both the dealer and the customer as the dealer is basically selling able to sell a new car with nearly the full warranty (but never titled, thus vastly increasing increasing the resale value for the customer)
Now, with used cars it's a matter of availability and, well, since they own them they can drive them. Demo allowances are a dying, but still relevant perk of being in the business, specifically management.
quote:
Bigger dealerships are even more of a PITA. I have called three times about a truck and each time the salesman said they would get back to me with the requested information. I can see that the truck has been there for 64 days, so do these frickers even want to sell the things? Same thing happened at two other dealerships.
Days in stock are almost never accurate on consumer accessible sites, there's no way they can accurately know the day the car hit the lot or when floor plan kicked in on every vehicle they put out the factory. Basically, dont believe everything you read on the internet, even if it's on their own site.
quote:
Next is pricing. Why do they think they can get away pricing a truck at $18k when there are 5 more of the exact same trucks in town priced around $12k? I can ask again, do they even want to sell the damn things?
You can thank cash for clunkers for destroying the secondary and wholesale parts market and vastly increasing the cost of new and preowned vehicles (since they had to make all those rental cars they whore out to rental companies make SOME sense to purchase)
quote:
Last complaint is about the bigger dealerships not even advertising the vehicles online. What is the point of this? I spoke to a salesman in Monroe last week that said he had a guy fly down from Connecticut to pick up a truck he saw online. I drove from New Orleans to look at another one. I bought my last truck from a dealership in Texas that only sells vehicles online and they do so much out-of-town business that they have their own airport shuttles. They told me they sell between 30 and 75 cars a day, and some days do over 100. A regular medium-sized dealership sells what, 20 cars a day max? Probably close to 100% of people shop online before anything, so why not get them there? What are the chances that I am gonna stop at your one dealership randomly one day and find the exact car I am looking for? I mean, there are probably 150 dealerships in BR, so what makes me just all of a sudden pick yours to stop at?
That's the point, car buying and selling has become a game of convenience for all of us spoiled assholes. You're appalled that you can't get the "deal" you think you deserve because the internet shows you what's always been the case, it's a fluid and free market that changes daily, if not more than that sometimes, especially in preowned. Yes, Houston has mega dealers who have adapted about as well to the internet boom/crisis for dealers as anyone, and much better than anyone in BR save a Price Leblanc or MAYBE All Star (only because their inventory is virtually comprehensive when it comes to selection for new and preowned)
Bottom line is quit bitching and moaning about all the work it's taking to buy your car. It's only taking this long and causing so much frustration because you're 1) scared of being "taken" by a dealership, thus hurting your pride because there's no way there's an intelligent enough car guy to do his job better than you do yours in that situation. And 2) you are the customer that will NEVER be satisfied or happy with your purchase and never be open enough to find "your guy" or "your place" to buy a car and know, without any worry that you're not getting fricked over. My loyal customers let me make a little because they valued the service and experience over a $10-$20 a month, it was worth it because they understood value over price.
Good luck with your search bro, hope it works out
This post was edited on 7/26/14 at 4:57 pm
Posted on 7/26/14 at 4:59 pm to Fat and Happy
quote:
My dad owned 2 dealerships at one point. It doesn't matter what you think you got as a deal, you got your head ripped off. The dealership made a whole bunch of money off of you. You are killing yourself to save a handful of pennies when the truth is the dealership is gonna win out regardless of how awesome you thought you haggled the price down.
Yeah, I've bought two new trucks and felt like I was arse raped on both of them. Dealers and their sales minions are no different the buzzards that poke the eyes out of a newborn calf.
Posted on 7/26/14 at 5:00 pm to Jim Rockford
quote:
So are you guys taking these vehicles to a local dealer when you need work done? How is that working out?
When I was in F&I I made sure customers who purchased with us received preferential placement and treatment. If they bought a 3+ products from me they'd be VIP, basically front of line maintenance and whatever else to get them in and out ASAP (because, well, warranty work for a dealer is guaranteed to be paid so, yeah, that's the shite I like)
This post was edited on 7/26/14 at 5:04 pm
Posted on 7/26/14 at 5:03 pm to White Bear
quote:
Yeah, I've bought two new trucks and felt like I was arse raped on both of them. Dealers and their sales minions are no different the buzzards that poke the eyes out of a newborn calf.
Bear in mind it's illegal to intentionally represent any information. Basically, I never lied and made plenty, don't get mad you're not as good at it as they are, they're pros. Just take whatever deal YOU feel is the best and stop worrying about it. Once you've bought it it's over with anyway, it's not like you can say "whoops, Nevermind" you can just not suck at your part of the process as much next time
Posted on 7/26/14 at 5:04 pm to Jim Rockford
If I'm buying used it's not going to the dealership for service
Posted on 7/26/14 at 5:07 pm to yellowfin
quote:
Posted by yellowfin If I'm buying used it's not going to the dealership for service
Always best to use your own outside of warranty repairs. Of course a lot of after market warranties will let you choose your own mechanic, just don't buy a Reynolds and Reynolds polices, ever and you'll be ok. LDS and any manufacturer would be a good mechanical breakdown insurance without fear of shitty parts and shitty claims service. If a dealer ever offered me R&R products I'd walk out
This post was edited on 7/26/14 at 5:08 pm
Posted on 7/26/14 at 5:16 pm to Cracker
It was just a simple question as to their strategies and why they haven't changed them. It's easy for someone to spend 5 minutes on a computer and look at other options, so why price it so much higher than every other one? I am not going to buy it
Do people still blindly go to dealerships and buy cars on the spot? Do they trust car salesmen that much? I have a former friend who told his uncle he was getting a car from his dealership for $200 over cost, and in reality, pocketed like $700 on the sale. Dealership definitely took in a lot more than that, but why wouldn't anyone just spend a couple of minutes and do research?
Do people still blindly go to dealerships and buy cars on the spot? Do they trust car salesmen that much? I have a former friend who told his uncle he was getting a car from his dealership for $200 over cost, and in reality, pocketed like $700 on the sale. Dealership definitely took in a lot more than that, but why wouldn't anyone just spend a couple of minutes and do research?
Posted on 7/26/14 at 5:24 pm to Hammertime
quote:
It was just a simple question as to their strategies and why they haven't changed them. It's easy for someone to spend 5 minutes on a computer and look at other options, so why price it so much higher than every other one? I am not going to buy it
Are all doctors as good as each other? Same with anything including wholesalers and used car managers/appraisers/buyers.
Plus the old adage of "if you don't ask for it, you'll never get it"
People lay down on those prices way more than you think, the dealer expects you to negotiate most times.
quote:
Do people still blindly go to dealerships and buy cars on the spot? Do they trust car salesmen that much? I have a former friend who told his uncle he was getting a car from his dealership for $200 over cost, and in reality, pocketed like $700 on the sale. Dealership definitely took in a lot more than that, but why wouldn't anyone just spend a couple of minutes and do research?
Almost every person that walks on a lot knows more about the car they are looking at than the salesman, especially used, it's just too many lines and models to be adept with. Used car buying and selling is turning into a order and serve system almost with the internet absolutely turning the business on it's head
Posted on 7/26/14 at 5:29 pm to Hammertime
quote:
I beg to differ. Being a different color or having +/- 10,000 miles makes a truck no different than another one optioned out the same exact way.
You are right, the condition of a used vehicle means nothing.
And actually color is a huge factor in the car business. Try selling a pink car if you don't believe me.
Where as the same cannot be said of new cars, where they are all obviously in the same , new, condition.
Posted on 7/26/14 at 5:31 pm to Fat and Happy
quote:
My dad owned 2 dealerships at one point. It doesn't matter what you think you got as a deal, you got your head ripped off. The dealership made a whole bunch of money off of you.
This is true no matter how good a deal a customer thinks they get. For the customer, if you are happy with what you paid for the deal you go, what does it matter what the dealership makes.
Posted on 7/26/14 at 5:32 pm to MikeBRLA
quote:
I beg to differ. Being a different color or having +/- 10,000 miles makes a truck no different than another one optioned out the same exact way.
Every one of those things means so much to the value
Posted on 7/26/14 at 5:35 pm to Hammertime
Well it's like this. When you haggled the price down all you did was take money from the salesman.
The truth is that there is so much money packed into the "base" price that the dealership and especially the owner aren't losing anything by the price being dropped a little.
The truth is that for example Toyota. It's underneath a region around here so every single solitary dealership gets the same model Tacoma for the same price.
Now volume of sales and things of that nature reflect on how far a dealership will adjust it's pricing.
So my point to the original post I made was that by driving all over the country looking for a "deal" isn't really helping you. All the dealerships in this region paid for each model at the exact same price. Whether you go to Monroe, New Orleans, Shreveport, or Baton Rouge they all own them for the same cost.
The truth is that there is so much money packed into the "base" price that the dealership and especially the owner aren't losing anything by the price being dropped a little.
The truth is that for example Toyota. It's underneath a region around here so every single solitary dealership gets the same model Tacoma for the same price.
Now volume of sales and things of that nature reflect on how far a dealership will adjust it's pricing.
So my point to the original post I made was that by driving all over the country looking for a "deal" isn't really helping you. All the dealerships in this region paid for each model at the exact same price. Whether you go to Monroe, New Orleans, Shreveport, or Baton Rouge they all own them for the same cost.
Posted on 7/26/14 at 5:35 pm to kywildcatfanone
quote:
This is true no matter how good a deal a customer thinks they get. For the customer, if you are happy with what you paid for the deal you go, what does it matter what the dealership makes.
It doesn't but since there's a culture of negotiation associated with buying a car there's really no option. We tried, and a lot still do, price their used vehicles at their best price online to try and draw OOS customers. Imagine trying to explain to a customer that you won't drop it a dollar and then two weeks later them calling back begging for the same deal because they realized you weren't, in fact, full of shite
This post was edited on 7/26/14 at 5:36 pm
Posted on 7/26/14 at 5:37 pm to Fat and Happy
quote:
So my point to the original post I made was that by driving all over the country looking for a "deal" isn't really helping you. All the dealerships in this region paid for each model at the exact same price. Whether you go to Monroe, New Orleans, Shreveport, or Baton Rouge they all own them for the same cost.
That's true, to a point, Addendum Stickers make that fact irrelevant with a lot of dealers
Posted on 7/26/14 at 5:45 pm to Hammertime
quote:
Are these managers and owners just that stupid?
Stick with the dynamics Posted on 7/26/14 at 5:47 pm to seeLSUrun
quote:
culture of negotiation associated with buying a car
Which I fricking hate. Just quote me your best price, and I'll decide whether I want to pay it or not, like most other retail transactions.
Posted on 7/26/14 at 5:51 pm to Jim Rockford
quote:
Which I fricking hate. Just quote me your best price, and I'll decide whether I want to pay it or not, like most other retail transactions.
Yeah and then you take the customer at his word, bring him your best price because you want this over with ASAP, too, then the fricker says "hmm, ok, another $1000 and we have a deal."
No motherfricker, you just lied to me then called me a liar by insinuating that I had extra room after you asked me for my best price. Usually, those customers don't buy because they're impossible counts
ETA: I'm pretty sure the culture was made much more popular by consumers. There's an MSRP on every vehicle that you're more than welcome to pay. I mean, I never initiated a price drop myself, I'd rather not negotiate at all
This post was edited on 7/26/14 at 5:54 pm
Posted on 7/26/14 at 5:57 pm to MikeBRLA
(no message)
This post was edited on 9/13/23 at 1:07 pm
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