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re: Frontier Airlines Agents Fired for Mocking Customer
Posted on 5/9/25 at 12:02 am to John Barron
Posted on 5/9/25 at 12:02 am to John Barron
The guy was clearly an a-hole. But the Queen went from 0-FN in 0.3 seconds. I learned they all do that. Even the ones you never suspect will do it. So, he should have known. He acted like an a-hole and got a free flight and public sympathy, Queen went FN on him and got fired. I hate people who video their interactions like this just to gain victim status and make the other person look bad. What a jack arse.
1
Posted on 5/9/25 at 12:04 am to John Barron
Posted on 5/9/25 at 12:19 am to John Barron
Everyone behind that counter, including the white man-bitch, needed to be fired.
Posted on 5/9/25 at 12:22 am to H2O Tiger
quote:
Frontier has a published policy stating you must check in 60 minutes prior to departure.
Why would an airline need passengers to check-in 60 minutes minimum in advance? Have they ever accommodated passengers who arrived < 60 minutes?
Posted on 5/9/25 at 12:23 am to Lou Loomis
quote:
The guy was clearly an a-hole. But the Queen went from 0-FN in 0.3 seconds.
What is FN?
Posted on 5/9/25 at 12:26 am to AlwysATgr
quote:That used to be the norm. 60 minutes for domestic, 2 hrs for international.
Why would an airline need passengers to check-in 60 minutes minimum in advance? Have they ever accommodated passengers who arrived < 60 minutes?
30 minutes at the check in counter is universally late, especially if the guy was trying to check in bags and acting like an entitled ahole.
Posted on 5/9/25 at 12:36 am to John Barron
quote:I said that about Frontier over 10yo and plan to stick to it.
“I’m never flying this sh—y airline again.”
Posted on 5/9/25 at 12:38 am to mmcgrath
quote:
That used to be the norm.
So what's the norm now? And again, why would an airline need passengers there 60 minutes beforehand? Was there any reason they couldn't accommodate him, tardy as it was?
Posted on 5/9/25 at 12:58 am to AlwysATgr
quote:It may take 20 minutes to board, and you probably want passengers to check in at least 10 minutes before you start boarding. Now if you add luggage, you can easily see that at 60 minutes. This dude wasn't at the gate, he was at the front desk.
So what's the norm now? And again, why would an airline need passengers there 60 minutes beforehand? Was there any reason they couldn't accommodate him, tardy as it was?
At this airport (airports control 90% of it) with Frontier they said 60 minutes, and this guy showed up 30 minutes late.
This post was edited on 5/9/25 at 1:00 am
Posted on 5/9/25 at 1:07 am to mmcgrath
And they got fired. Worked out well. He got a free flight and 2 racists removed from the airport assembly line.
Posted on 5/9/25 at 5:53 am to HubbaBubba
quote:
The guy showed up 39 minutes before the flight. American Airlines doesn't even start boarding until 30 minutes before a flight, and their last call is usually 10 minutes before they close the door if the aircraft. So why does Frontier need more time?
American also has a 45 minute cut off time for check in
Posted on 5/9/25 at 5:57 am to John Barron
Good for Frontier.
Posted on 5/9/25 at 6:00 am to mmcgrath
What he said or didn’t say is immaterial. They are the “professionals” in a customer service industry. They deserve to be fired.
Posted on 5/9/25 at 6:03 am to John Barron
quote:This doesn't tell me they were fired.... their actual company may just shuffle them around to another budget airline at that airport like American and still treat customers like shite
The individuals in question, who work for a third party contractor, are no longer associated with the Frontier account."
Posted on 5/9/25 at 6:04 am to John Barron
I don't doubt the guy was being a jerk but as representatives of the company the agents should have maintained some decorum no matter how much it pained them.
They didn't. They got fired. Life goes on
They didn't. They got fired. Life goes on
Posted on 5/9/25 at 6:10 am to mmcgrath
Scum supports scum.
Shocker.
Shocker.
Posted on 5/9/25 at 6:11 am to John Barron
We need airline gate programs
Posted on 5/9/25 at 6:15 am to John Barron
quote:
“I’m never flying this sh—y airline again.”
When I saw the video I was taken back by the agents behavior, but as the guy talked throughout the video, I realized that he probably started the fire.
People just don’t understand that using honey rather than vinegar to get what you want gives them the benefit of the doubt.
On the flip side if this guy was polite and had tact to get through, he would have likely succeeded. It Reminds me of all the entitlement I saw in the northeast when I lived there. Saw customers bitch them out, belittle them, or use backhanded comments like this guy did. I saw it all the time. They are miserable.
Posted on 5/9/25 at 6:47 am to nes2010
quote:"The customer may not always be right..but they are always the customer". A CSR in any role needs to understand from the first minute they clock in is that their job is to help their customer , not finds ways to cause their customer pain.
It doesn't matter how wrong the customer is. You still act respectful as you politely tell them you can't do anything
Posted on 5/9/25 at 6:59 am to mmcgrath
quote:
mmcgrath
Every one of your posts is filled with “probably” “may” and “if”. You have no idea, but you’re arguing for two people who exhibited the opposite of customer service. Next you’ll be telling us that he “probably” called them the N word.
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