Entergy double charging

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We just called them and they said "whoops, computer glitch. Sorry. No refund though"

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Um, how is that legal? Are you at least getting a credit?

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I could see this hurting someone who is paycheck to paycheck though.

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Which is prolly 50+% of their base.

I have to check my actual bill every month on the web. The always say i did not pay last month by text and paper bill.

They bill me more than a month in advance, and have done that for years, so most of the time they show 2 month’s balances as due, when I actually only owe the first month.

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This happened to me once, they just applied it as a credit for future bills. I could see this hurting someone who is paycheck to paycheck though.

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This happeend to us a couple of years ago, they took the money out of our account twice, once each on consecutive days.

I called and raised hell and they said they were very sorry, they could keep it as an account credit or they could mail me a refund check in 6-8 weeks. I said just put it back in the account the same way they took it out, and they said no we can't do that.

Of course I'd get the money "faster" as a credit.

I then called the PSC (their regulator) and was told they would get back to me within 45 days. Again... quicker to get a credit.

F Entergy, F the PSC, F it all.

Going to call the bank tomorrow and report one as fraudulent

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Pretty sure most companies pay people this to sit on their arse. That’s not that much money.

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I know - I get paid about the same to sit on mine at home in shorts