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Started By
Message
Dealership service issue -
Posted on 5/28/25 at 8:39 pm
Posted on 5/28/25 at 8:39 pm
I received a recall notice for the airbag on my GMC pickup. It is 18 years old but only has about 20,000 miles on it. During the airbag service they cracked my dash. This has been about 6-8 weeks ago. After getting the run around from my service "advisor" I called and talked to the service manager. He said that to replace the damaged dash would be $1500 and that they would offer a discount of $500 so my part would be $1000.
I told the service manager that they caused 100% of the problem and are offer 33% to correct it.
What are my options? GM customer service? Small claims court?
This is a local dealer here in Baton Rouge
I told the service manager that they caused 100% of the problem and are offer 33% to correct it.
What are my options? GM customer service? Small claims court?
This is a local dealer here in Baton Rouge
24
Posted on 5/28/25 at 8:44 pm to usmcnav
use it for a tradein. they should give you 500 for it
Posted on 5/28/25 at 8:46 pm to usmcnav
This is a known problem with GM trucks. I'm surprised it took 18 years.
Posted on 5/28/25 at 8:49 pm to usmcnav
Prior to going to the dealership, Go to a dealership across town and get an estimate in writing to repair it. Go to the Secretary of State website, look up the business filings for the business entity, find out who their legal agent, etc is along with the address on record.
Go to the dealership, speak to the service manager and tell them they have two choices.
1. Repair it to the condition it was before you brought it there free of charge.
2. Tell them you are going to take it to a dealership across town have it fixed and they are going to pay for it, plus your legal fees and any other thing you can charge them for including your time.
Their choice…
Pull out the business filings paperwork and validate with the service manager the address/person to file suit against.
Once they see you are prepared, they will relent.
Go to the dealership, speak to the service manager and tell them they have two choices.
1. Repair it to the condition it was before you brought it there free of charge.
2. Tell them you are going to take it to a dealership across town have it fixed and they are going to pay for it, plus your legal fees and any other thing you can charge them for including your time.
Their choice…
Pull out the business filings paperwork and validate with the service manager the address/person to file suit against.
Once they see you are prepared, they will relent.
This post was edited on 5/28/25 at 9:15 pm
Posted on 5/28/25 at 8:50 pm to usmcnav
quote:
It is 18 years old but only has about 20,000 miles on it.
Holy shite dude.
Posted on 5/28/25 at 8:51 pm to usmcnav
quote:
service manager
shite on this idiots desk.
Posted on 5/28/25 at 8:55 pm to usmcnav
You are in trouble….there are no good dealership service centers. It is a Unicom.
Posted on 5/28/25 at 9:02 pm to usmcnav
Ask manager to get in said truck and go for a little ride with you. Take care of business.
Posted on 5/28/25 at 9:05 pm to NewIberiaHaircut
quote:
shite on this idiots desk.
Only reasonable answer.
Posted on 5/28/25 at 9:06 pm to Camijoe
quote:Make sure to first check his hands for an A&M ring.
Ask manager to get in said truck and go for a little ride with you. Take care of business.
If so, the ride strategy will break ugly.
Posted on 5/28/25 at 9:07 pm to usmcnav
Go give them a negative Google review and let it bake for a few days. I'd never be dishonest about any service for money, but I'd absolutely do it if I was getting bent over through no fault of my own.
Posted on 5/28/25 at 9:07 pm to usmcnav
quote:
is 18 years old but only has about 20,000 miles on it
Posted on 5/28/25 at 9:07 pm to usmcnav
quote:
It is 18 years old but only has about 20,000 miles on it.
This is a typo and you mean 120000 miles on it, right?
Posted on 5/28/25 at 9:08 pm to Jim Rockford
quote:
This is a known problem with GM trucks. I'm surprised it took 18 years.
Plus GM basically only recalls something after multiple lawsuits and deaths
You will never get them to budge. Just never buy GM products
Posted on 5/28/25 at 9:09 pm to usmcnav
quote:Go over his head to the GM
service manager
Posted on 5/28/25 at 9:21 pm to usmcnav
They would have to call the cops on me because I would go crazy on service manager!
This post was edited on 5/28/25 at 9:23 pm
Posted on 5/28/25 at 9:27 pm to usmcnav
I don’t think I believe you…
18 years old with 20k miles?
A recall notice on an 18 year old truck…?
I call BS
18 years old with 20k miles?
A recall notice on an 18 year old truck…?
I call BS
Posted on 5/28/25 at 9:32 pm to Tiger Prawn
quote:
Go over his head to the GM
The GM hired the Service Manager to screw people like this. I agree with the lawsuit threat.
Posted on 5/29/25 at 1:28 am to usmcnav
You should out the dealership.
Posted on 5/29/25 at 5:12 am to xBirdx
xBirdx
All true. I purchased it from an estate about 8 months ago. When I got it only 6300 miles were on it. The truck was in practically new condition.
Yes, I did get the notice from GM that an issue was with the passenger airbag and it needed service.
I am going to call the general manager directly and lets see if I get a call back. If not a call with resolution I guess then I will leave negative review and file in small claims court. What is the likelihood of success in small claims court?
Granted, the truck is 18 years old but it is in wonderful condition. The dash was not cracked when I brought it in and now it is.
All true. I purchased it from an estate about 8 months ago. When I got it only 6300 miles were on it. The truck was in practically new condition.
Yes, I did get the notice from GM that an issue was with the passenger airbag and it needed service.
I am going to call the general manager directly and lets see if I get a call back. If not a call with resolution I guess then I will leave negative review and file in small claims court. What is the likelihood of success in small claims court?
Granted, the truck is 18 years old but it is in wonderful condition. The dash was not cracked when I brought it in and now it is.
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