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Posted on 9/1/25 at 7:10 pm to Red Drum
quote:
They don't guarantee a car and it's bullshite.
How can they guarantee a car? Explain this. Same for the truck rentals. shite happens….cars break…trucks break. Weather. Someone didn’t return their vehicle as expected. You can’t guarantee you’ll be there to pick it up. You could die. Your flight could get cancelled. Your plans got cancelled. Pay up…you made them lose out on a rental because you didn’t prepay with a no refund clause. They don’t have an unlimited amount of vehicles. There’s no racket.
Posted on 9/1/25 at 7:49 pm to MardiGrasCajun
quote:
How can they guarantee a car? Explain this. Same for the truck rentals. shite happens….cars break…trucks break. Weather.
I’m with you, but…if you pay ahead you should get a guarantee and also should have money on the line if you cancel.
Everyone wants free cancellation but the renter not to have the same ability, frick that.
$50 cancellation fee with it pre paid. Guarantee of a rental or $250 uber credit.
Solves 99% of the problems.
Posted on 9/1/25 at 8:35 pm to TJG210
This has happened to me before when renting with the cheapest I could find out of bwi. That damn rental location is notorious for over booking their rental fleet. I now use avis preferred and haven’t had an issue the last two times. When it happened to me I had rented with dollar I believe then had to scramble to find any other agencies with cars available. I submitted for a refund from the other place during our trip.
This post was edited on 9/1/25 at 8:36 pm
Posted on 9/1/25 at 8:54 pm to baldona
quote:
I’m with you, but…if you pay ahead you should get a guarantee and also should have money on the line if you cancel.
Agree with you here. Prepay and show up? Car or refund plus a fee. Same fee they charge for a cancellation of a prepaid reservation. Avis is $150 cancellation fee day of rental.
Posted on 9/1/25 at 8:57 pm to MardiGrasCajun
I rent a lot. I’m Avis preferred. One time I locked in my vehicle after landing and headed straight to it. Get there and there’s a couple already in the vehicle about to leave. Avis gave both of us the same vehicle.
Posted on 9/1/25 at 9:24 pm to MardiGrasCajun
quote:
I rent a lot. I’m Avis preferred. One time I locked in my vehicle after landing and headed straight to it. Get there and there’s a couple already in the vehicle about to leave. Avis gave both of us the same vehicle.
You can just get in whatever car you want and they'll sort it out at the gate.
Posted on 9/1/25 at 9:27 pm to Iron Lion
quote:
We rent a car for vacations every year and I always use Enterprise. A few years ago we went in to get our rental and they couldn't find our reservation and didn't have anything on the lot that would work for us. It delayed our trip until the next morning. We got a car the next day and only charged us 2 days for a 5 day rental.
I've done this two years running using Enterprise and both times they pawned off other vehicles on me. This latest time I called ahead when the opened at the insistence of my daughter and they didn't have the car, but were expecting it. It was all peaches and cream and he said he would keep me posted.
Around noon they called to say they had a van (I had ordered an SUV), but expected something better to come in, but they would hold the van as a worst case scenario, so I passed.
Three and half hours later with no more phone calls I went over the rental facility to pick up the van only to be told they had nothing. I recited our conversation at noon and the jack-off denied all of it after which I called him a liar multiple times in front of other customers. He then says all he has is a compact and I request he call a nearby Enterprise and he says he can't because they're not affiliated.
I circle back to our noon conversation (calling him a liar again) and he threatens to rent me nothing. I then ask him if there's a game to renting a car where they promise one thing but you'd better damn well take whatever they have. He denies it, but it's the stone cold fact. Time is running out since we leave at 5 AM and I'm about to accept a compact when a smaller SUV rolls in and I grab it.
Bottom line, these people are born liars. I also forgot to mention the same jack-off (who was the assistant manager) was on the phone when I walked in. When he hung up he and all his fellow flunkies looked at each other and shared a smirk - another sucker fricked over.
Nope. No more Enterprise for me. I'd rather walk.
Posted on 9/1/25 at 9:29 pm to soccerfüt
quote:
rental car reservation today is not what a reasonable person would call a “reservation”. It is the opportunity to possibly get a rental car over the person who does not have a reservation. This trend started about 15 years ago in the truck/van rental world and has infected the car rental industry.
Apparently unfamiliar with the major sitcom mocking this 30 years ago
Posted on 9/1/25 at 9:32 pm to TJG210
quote:
the person at the counter was extremely rude
Let me guess…
Posted on 9/1/25 at 9:37 pm to TJG210
This happened to us twice when we first moved here. We were renting for business trips and were told the same. "Sorry, we dont have cars to rent". I sent a complaint to our Atty General and asked that the business (Enterprise) be sanctioned or reprimanded for this practice. Basically, "tell them to stop doing this". I get a letter from Jeff Landry saying they can't contact the firm and therefore, can't do anything.
Not a Jeff Landry fan...
Not a Jeff Landry fan...
Posted on 9/1/25 at 9:57 pm to NoSaint
quote:
Apparently unfamiliar with the major sitcom mocking this 30 years ago
Heck even in the 1980’s Planes, Trains, and Automobiles made fun of the hassles of renting a car.
Posted on 9/1/25 at 10:00 pm to TJG210
Happened once when I worked for the state. Employee 100 percent didn't give a shite until he looked up the reservation and it was for the state. Working for the state had it's issues, but an endless amount of fellow employees ready to go full Karen on Enterprise was not one of them.
Posted on 9/1/25 at 10:06 pm to TJG210
(no message)
This post was edited on 9/1/25 at 10:08 pm
Posted on 9/1/25 at 10:21 pm to AUFANATL
quote:
Flying in late on a Friday night and expecting the rental car companies to still have cars on the lot is playing russian roulette.
I honestly was not aware of this, and I was far from the only one in this predicament. There was probably at least 100, if not more in the same situation
.
quote:
Get there early in the day or prepare to spend the night close by and grab a car in the morning.
The lady at the counter wouldn’t even guarantee me one in the morning if we hung nearby.
Posted on 9/1/25 at 10:24 pm to Cosmo
quote:
Costco lets you cancel at anytime
Costco simps, assemble!
When you book third party, like through Costco and Expedia, you are the lowest class citizen at any rental or hotel company in the world.
Posted on 9/1/25 at 10:39 pm to TJG210
quote:
National
I would have bet on Hertz but they all suck.
Posted on 9/2/25 at 6:44 am to terd ferguson
quote:
Get on their social media pages and start writing about how horrible the experience was... they all have customer service people monitoring their social media. It's worked for me with a couple of companies including Hertz.
This is true. I provide IT support for a "customer experience" team, and I know they monitor social media for negative postings.
Posted on 9/2/25 at 7:27 am to TJG210
In reality a car ‘reservation’ is simply a car ‘request.’ To reduce the risk of not getting your reservation honored is using some companies that offer ‘car guarantee’ programs or have a ‘loyalty program.’
It sounds like you got screwed at the airport but that was probably because of the game and such high demand but usually airports are a safer bet to rent from because fleets there are bigger.
It sounds like you got screwed at the airport but that was probably because of the game and such high demand but usually airports are a safer bet to rent from because fleets there are bigger.
Posted on 9/2/25 at 7:39 am to LSUFanHouston
quote:
I’m really surprised that no company has been able to disrupt the rental car industry
TURO, it's gotten to where that is about all I use, never had a bad experience.
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