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Message
re: Comcast's customer service nightmare is painful to hear
Posted on 7/15/14 at 2:53 pm to Feral
Posted on 7/15/14 at 2:53 pm to Feral
LINK ]Comcast Is Investigating a Customer Service Call From Hell
quote:
“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize," a Comcast spokesperson said in a statement emailed to Motherboard. “The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives.
"We are investigating this situation and will take quick action," the Comcast spokesperson added. "While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
1
Posted on 7/15/14 at 3:14 pm to hikingfan
The rep is gay. You watch.
Posted on 7/15/14 at 3:15 pm to Feral
quote:He was an arse the entire time.
he was a jerk near the end of the call
Posted on 7/15/14 at 3:22 pm to LouisianaLady
quote:
I love how they say they're reaching out to him. Can you imagine how that would go? "So, now that we've cleared the air, how can I convince you to keep Comcast?"
I guarantee you that's how they handled it and offered him like a few months free in order to say they patched up the damaged relationship, and then they'll hike his bills up again once the whole world has forgotten this mess. Hopefully he's smart enough not to fall for it.
Posted on 7/15/14 at 3:25 pm to hikingfan
quote:
"We are investigating this situation and will take quick action," the Comcast spokesperson added. "While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
Yeah, I'm sure. You treat your customers so well that people would quite literally wish to deal with the IRS before your company.
Posted on 7/15/14 at 3:27 pm to LouisianaLady
quote:
I love how they say they're reaching out to him. Can you imagine how that would go?
"So, now that we've cleared the air, how can I convince you to keep Comcast?"
He said he was gonna lower his bill more than $100 a month. Why would he cancel them after that?
I would have taken him up on that deal in a heartbeat
Posted on 7/15/14 at 3:33 pm to SPEEDY
quote:
He said he was gonna lower his bill more than $100 a month. Why would he cancel them after that?
Because as OML has said, after a couple months they will take channels away from him for no reason and if he calls to get them back he will have to pay more. Or they will just steadily increase his prices each month with no warning.
Posted on 7/15/14 at 3:36 pm to hikingfan
quote:
I won't be surprised if their CEO issues a statement apologizing.
Sure, but he knows he can ask half the country "What the frick are you gonna do about it?"
I'm about to cut my cable again, but Comcast is literally the only decent option in my area for internet.
Posted on 7/15/14 at 3:36 pm to hikingfan
I've never had a problem with Comcast.
Of course I NEVER call them. If I have an equipment issue, I drive to the local office and exchange it.
I know exactly what my bill is supposed to look like and there are minimal surprises.
My expectations, of course, are EXTREMELY low, so that helps.
What also helps is that they will send you the equipment and let you self-install, provided you're not using the X1.
Of course I NEVER call them. If I have an equipment issue, I drive to the local office and exchange it.
I know exactly what my bill is supposed to look like and there are minimal surprises.
My expectations, of course, are EXTREMELY low, so that helps.
What also helps is that they will send you the equipment and let you self-install, provided you're not using the X1.
Posted on 7/16/14 at 12:30 am to hikingfan
So I just listened to this and it was pretty brutal.
It is very similar to what my brother had to deal with when he was canceling NBA league pass that would never work at his house. Then after he canceled it they kept charging him for it anyway and it took him 6 months to get his money back.
That guy on the phone is a saint.
I would have lost my shite and cursed out that rep within a couple minutes.
It is very similar to what my brother had to deal with when he was canceling NBA league pass that would never work at his house. Then after he canceled it they kept charging him for it anyway and it took him 6 months to get his money back.
That guy on the phone is a saint.
I would have lost my shite and cursed out that rep within a couple minutes.
Posted on 7/16/14 at 1:39 am to JumpingTheShark
quote:
Sprint plan (about a year and a half apart). Each time I was assured that they were cancelled only to find out I was still being billed (one by reviewing my credit card statement and the other from receiving a bill in the mail)
I was with Sprint for a few months. They said that I was roaming when I was at work and I exceeded my roaming allowance and Canceled my plan but kept sending me bills. I got a letter saying they were going to report me to the BBB because I wasn't paying my monthly bill. So I called them and asked them why was I being charged when they are the ones who canceled my plan.
quote:I got a response similar to this one and that was that.
Oh yes we do have a record of you calling last month to cancel."
BTW where I work was 15 miles from my house and when I asked them if I was roaming they said "No you are in our coverage area." They also lied to me when I asked them if I should switch because I was roaming when I went to work. Said If I go to Verizon I would have the same problems......arse holes.
Posted on 7/16/14 at 1:47 am to geauxtigers6492
Sold a house a couple of months back and got my final gas bill for the residence. I called on the sixth to cancel but they forgot to send out a service guy and charged me through the 18th. I called and their response, I can't believe they went with this was: Well, you should just pay the bill anyway since it is less than the previous months bill.
They didn't have an answer when I pointed out that the previous bill was for an entire month. Of course, a partial month's bill was less.
I had to call the LA PSC and get the Commissioner's Office on them before they agreed to pro-rate the bill. Unreal.
They didn't have an answer when I pointed out that the previous bill was for an entire month. Of course, a partial month's bill was less.
I had to call the LA PSC and get the Commissioner's Office on them before they agreed to pro-rate the bill. Unreal.
Posted on 7/16/14 at 1:56 am to anc
quote:
Turns out that you lose your e-mail address if you cancel paid service
I don't think that is true. I haven't paid for aol in fifteen years and I still have (and use) my aol email address.
Why should I not use the address everyone has known me by for the last twenty years?
Posted on 7/16/14 at 2:55 am to hikingfan
It's like a bad breakup.
"Like, just tell me what I did wrong. I just want to know what I did wrong. I just don't understand what I did. Just tell me what I did wrong and then I will totally leave you alone. We've been together nine years. That's a long time. Please don't leave meeeeeeeeeee."
"Like, just tell me what I did wrong. I just want to know what I did wrong. I just don't understand what I did. Just tell me what I did wrong and then I will totally leave you alone. We've been together nine years. That's a long time. Please don't leave meeeeeeeeeee."
Posted on 7/16/14 at 5:18 am to JumpingTheShark
It could happen in Europe, but only once. There are actual consumer protections there because they don’t have an entire political party dedicated to eliminating reasonable regulations for huge businesses.
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