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Message
re: Car salesman can SMD
Posted on 7/24/17 at 8:06 am to Gaston
Posted on 7/24/17 at 8:06 am to Gaston
my recent dealership trip was hilarious. This one lot had a car I wanted but was overpriced imo. I tried negotiating with the salesman and he was giving me a talk on how it's the "fully loaded top of the line blah blah blah." I said no it's not, I just came from the lot and checked the car out and it's not even the top trim and doesn't have the options you are talking about. I had also done my research before going. He looked embarrassed and didn't even try to negotiate. They still wouldn't come down in price and also tried to low ball on my trade in.
I said fine and walked out. Next day hit up a dealership 50 miles away, made a deal, and ended up paying more at that dealership for a higher trim because they didn't bullshite around and gave a fair trade value. I contacted the manager at the other dealership by email to let him know i spent more money somewhere else because of their incompetence. Never got a reply, and he probably didn't even give a crap lol.
for grins, I just looked up their inventory and that car is still sitting on their lot 7 months later.
I said fine and walked out. Next day hit up a dealership 50 miles away, made a deal, and ended up paying more at that dealership for a higher trim because they didn't bullshite around and gave a fair trade value. I contacted the manager at the other dealership by email to let him know i spent more money somewhere else because of their incompetence. Never got a reply, and he probably didn't even give a crap lol.
for grins, I just looked up their inventory and that car is still sitting on their lot 7 months later.
This post was edited on 7/24/17 at 8:18 am
3
Posted on 7/24/17 at 8:08 am to TSLG
quote:
a 4 pounder to be precise
Is this a penis or a sales tactic?
Posted on 7/24/17 at 8:13 am to Matador
I think the biggest problem with the big 3 are the unions, followed closely by their dealership network.
I've had good luck with Price LeBlanc but they are Toyota and Lexus only. Maggio in New Roads is good but the only sell GMC trucks and Buicks - and much of their truck inventory seems geared to agricultural business. I suppose that makes sense given their location.
I've had good luck with Price LeBlanc but they are Toyota and Lexus only. Maggio in New Roads is good but the only sell GMC trucks and Buicks - and much of their truck inventory seems geared to agricultural business. I suppose that makes sense given their location.
This post was edited on 7/24/17 at 8:15 am
Posted on 7/24/17 at 8:17 am to member12
I don't understand how so many people have issues buying cars.
Do online research.
Find 3 dealerships you're willing to travel to.
Tell them what you want to pay...it has to be realistic.
After you haggle the price, tell them you want to use a trade in and tell them the price you're wanting...also realistic.
If they say no, leave or don't visit. They'll call within 3 days if you were realistic.
Do online research.
Find 3 dealerships you're willing to travel to.
Tell them what you want to pay...it has to be realistic.
After you haggle the price, tell them you want to use a trade in and tell them the price you're wanting...also realistic.
If they say no, leave or don't visit. They'll call within 3 days if you were realistic.
Posted on 7/24/17 at 8:22 am to Matador
Dealer cars are either totally base model or the nice trim you'd want with features added that you don't. The nicer the vehicle the more each option cost.
I've tried to find invoice prices based on this thread, and still I think MSRP is a better deal than getting them down on something with options I don't want and color scheme that isn't my first choice.
I've tried to find invoice prices based on this thread, and still I think MSRP is a better deal than getting them down on something with options I don't want and color scheme that isn't my first choice.
Posted on 7/24/17 at 8:45 am to Tres7139
I'm sure it has been said but.. Will Cover method
Posted on 7/24/17 at 8:58 am to Rossberg02
quote:
Is this a penis or a sales tactic?
Means 4k gross sale.
We use to only talk about front sales and kept out the back end of the sales.
4 pounder = 4k in the front. At least when I worked in that industry.
Posted on 7/24/17 at 9:15 am to 50_Tiger
Speaking of forging POI for bank stips.
We had a guy that was our JM&A rep. He tought the F&I ethics classes at our corporate office. Wound up hiring him as a GM. Several months later we had a purge at that store. Come to find out they had been forging a lot of shite. It was a big to do over bank fraud or whatever they call it.
Those people did not stay under our auto group umbrella. They are black balled here.
They all did wind up at another auto group all at the same dealership.
We had a guy that was our JM&A rep. He tought the F&I ethics classes at our corporate office. Wound up hiring him as a GM. Several months later we had a purge at that store. Come to find out they had been forging a lot of shite. It was a big to do over bank fraud or whatever they call it.
Those people did not stay under our auto group umbrella. They are black balled here.
They all did wind up at another auto group all at the same dealership.
Posted on 7/24/17 at 9:36 am to Matador
my last trip to the dealership involved me looking at a specific car that had a specific national lease deal. i had already done a ton of research on the type of vehicle i wanted and this was in the category (and the only local option). the salesman was new so i'm not railing on him, but i told him that i was looking at this specific car b/c of the deal. i don't think he heard. after a test drive and all that (with a higher model than the lease covered, which i honestly didn't know), they took me in the back to talk to the manager/finance guy and instead of the $300/mo deal, it was like $750 and i was like WHOA.
i explained there was a mistake and it may have been my fault but i repeated i was only there for that lease deal. the manager told me he had never heard of the deal so i pulled it up on my phone. then he said they weren't participating in it and i pulled THAT up on my phone. it was utter chaos and an intense bit of scrambling. he told me i could take the car while they figured it out and it took 2 days for them to figure everything out
i explained there was a mistake and it may have been my fault but i repeated i was only there for that lease deal. the manager told me he had never heard of the deal so i pulled it up on my phone. then he said they weren't participating in it and i pulled THAT up on my phone. it was utter chaos and an intense bit of scrambling. he told me i could take the car while they figured it out and it took 2 days for them to figure everything out
Posted on 7/24/17 at 9:49 am to BRL79
quote:
so that I can put food on the table and pay my electric bill.
Are y'all trained to say this? It's come up in the past and a previous post suggested it's used to shape your view of the informed customer as the enemy.
Posted on 7/24/17 at 10:06 am to LSUFord
quote:
Come to Robinson Bros and fight me then.
Should he ask for Nick or Dustin ?
Posted on 7/24/17 at 10:16 am to King
quote:
Speaking of forging POI for bank stips.
We had a guy that was our JM&A rep. He tought the F&I ethics classes at our corporate office. Wound up hiring him as a GM. Several months later we had a purge at that store. Come to find out they had been forging a lot of shite. It was a big to do over bank fraud or whatever they call it.
Those people did not stay under our auto group umbrella. They are black balled here.
They all did wind up at another auto group all at the same dealership.
It happens a lot more than the industry wants people to know. Even if they aren't having to doctor documents, a lot are still inflating income.
If you have an 820 credit score but low income, your income will likely be inflated, so you will receive a better buy rate from the finance companies. With a lower rate, the dealerships has more room to make money. Plus, these great credit people usually don't get stipped to prove their income. This situation is win win, but it is done to help the dealer make money.
I wish somebody would start a Louisiana Dealer youtube page, with hidden camera video of car deals around the state. It would be hilarious to watch the lying, inconsistencies, and fraud that occurs in a lot of our local dealerships.
Posted on 7/24/17 at 10:25 am to Tres7139
Used car salesman in Montana checking in.
I've always said that I could never work at a traditional dealership, and everything in this thread just serves to reinforce that. It just sounds like such a frickshow; this job is hard enough without having to balance a hundred different ways to make or lose money.
The way my dealership works is simple: we're a non-negotiating store, the price is the same whether it's cash or finance, and there's no sales tax in MT, so the price on the tag plus our $249 doc fee is it. This is pretty much how it goes.
1. Customer comes in.
2. I either work with customer on finding a vehicle or they've already got one in mind to drive.
3. Test drive it.
4. If they like it, we do paperwork, be it cash or finance, and they drive away. If they don't, repeat steps 2 and 3 as necessary.
That's it, that's all. We sell 400-500 cars a month in a town of 40k people. Largest dealer in MT. A big part of it is simply that it takes so much less time to get shite done here. Hell, I sold 3 cars on Friday and 2 on Saturday(should have been another hat trick
) and I was only busy for about half of both days.
Another thing I love is not being paid on commission. Whether the customer spends $3k or $30k and whether we make $0.03 or $3,000 or LOSE $3,000 on the car, I make the exact same money. My next sale will be #16 for the month and it'll pay me $410 regardless of the vehicle. $25 spiff if customers buy a warranty, $25 spiff for a finance deal. That's it. We make car buying as simple as it can possibly be and I love it that way.
We do more reconditioning to our vehicles than any other dealer around here or really in the state, so our goal is to not give people a reason to want to haggle. Besides, we've been here for 19 years and we've done it this way the whole time, so our reputation precedes us and most people either know or have some idea of how we do things.
I talk to maybe one or two people a month who really do want to haggle and hate the way we do things. 95% of everyone else is totally cool with it and recognizes the benefits. We do our homework and price everything either below everyone else or as competitively as we possibly can while still making money on the car.
I'm open to questions, if anyone has any.
I've always said that I could never work at a traditional dealership, and everything in this thread just serves to reinforce that. It just sounds like such a frickshow; this job is hard enough without having to balance a hundred different ways to make or lose money.
The way my dealership works is simple: we're a non-negotiating store, the price is the same whether it's cash or finance, and there's no sales tax in MT, so the price on the tag plus our $249 doc fee is it. This is pretty much how it goes.
1. Customer comes in.
2. I either work with customer on finding a vehicle or they've already got one in mind to drive.
3. Test drive it.
4. If they like it, we do paperwork, be it cash or finance, and they drive away. If they don't, repeat steps 2 and 3 as necessary.
That's it, that's all. We sell 400-500 cars a month in a town of 40k people. Largest dealer in MT. A big part of it is simply that it takes so much less time to get shite done here. Hell, I sold 3 cars on Friday and 2 on Saturday(should have been another hat trick
) and I was only busy for about half of both days. Another thing I love is not being paid on commission. Whether the customer spends $3k or $30k and whether we make $0.03 or $3,000 or LOSE $3,000 on the car, I make the exact same money. My next sale will be #16 for the month and it'll pay me $410 regardless of the vehicle. $25 spiff if customers buy a warranty, $25 spiff for a finance deal. That's it. We make car buying as simple as it can possibly be and I love it that way.
We do more reconditioning to our vehicles than any other dealer around here or really in the state, so our goal is to not give people a reason to want to haggle. Besides, we've been here for 19 years and we've done it this way the whole time, so our reputation precedes us and most people either know or have some idea of how we do things.
I talk to maybe one or two people a month who really do want to haggle and hate the way we do things. 95% of everyone else is totally cool with it and recognizes the benefits. We do our homework and price everything either below everyone else or as competitively as we possibly can while still making money on the car.
I'm open to questions, if anyone has any.
Posted on 7/24/17 at 10:45 am to Them
quote:
Used car salesman in Montana checking in.
RM?
If so, I've read about your place in the past. I definitely have questions, but I don't have time right now. Please check back in later.
Thanks.
Posted on 7/24/17 at 11:17 am to TSLG
Why would a dealer run multiple inquiries for a high credit score customer, who has a verified high income, who would otherwise qualify for top tier manufacturer financing? Are they shopping for the best commission for themselves, as the rate is going to be generally the same for a top credit risk?
Posted on 7/24/17 at 12:10 pm to kywildcatfanone
GM markups are a joke. A Duramax with an MSRP of around $68,000 only has about a $3500 markup at the dealer level believe it or not.Ford has a little more but still nowhere near what consumers think.
Posted on 7/24/17 at 12:21 pm to Jake88
quote:
Are y'all trained to say this? It's come up in the past and a previous post suggested it's used to shape your view of the informed customer as the enemy
No, it's the customers view of a salesman as the enemy that's the problem (see op). I look at my job as getting paid to help people make a part of their life better. I truly feel that way. So, when a customer comes in acting like this is a damn poker game instead of a business AND personal transaction it rubs me the wrong way. I'm not trying to pull your wallet out of your pocket, I want to hear you tell me how much you're loving your vehicle when I follow up with you. I want to see the first time buyer smiling while he/she pulls off the lot onto the street for the first time, or see people posting the new vehicle I sold them on Facebook. Those are some of the reasons why I love selling cars. If I have a good month I'm happy because I helped people improve their lives.
Posted on 7/24/17 at 12:26 pm to GoIrish02
quote:
Why would a dealer run multiple inquiries for a high credit score customer, who has a verified high income, who would otherwise qualify for top tier manufacturer financing? Are they shopping for the best commission for themselves, as the rate is going to be generally the same for a top credit risk?
The rates will generally be close but you may have one lender giving you 3.2% and another giving you 3.9%. You wouldn't generally take the first price offered on the vehicle so we don't just accept the first rate offered either. Multiple bank submissions can also mean a poor finance manager that hasn't educated themselves on each bank's terms.
Posted on 7/24/17 at 1:31 pm to TSLG
@TSLG spot on. Find me when you have time
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