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re: Brilliant article from Wafb/CBS about the horrible side effects of Toys R’ Us closing
Posted on 3/22/18 at 9:53 am to chinhoyang
Posted on 3/22/18 at 9:53 am to chinhoyang
Debt killed company. Couldn't upgrade. Stores were filthy. Hated going to them
Posted on 3/22/18 at 9:54 am to 50_Tiger
quote:I think it will rotate to the small, specialized retailer with excellent customer service to fill the void. Then maybe big box will return.
People are weird though, give them 10-15 years and they will be begging for a Big Box again.
Posted on 3/22/18 at 9:55 am to whoisnickdoobs
Here's the thing about price matching, frick that on a $20 toy. On a $500 tv sure, but I'm not wasting my time at customer service to price match a $19.99 toy that's $14.99 at target.
TRU was expensive. If your listed prices are jacked up as a business decision but you price match well that's just a business decision and you get what comes of it.
Now I will say, I had to drive 60 minutes to go to the one near us for some baby stuff. I don't remember what it was, but they had a bunch of stuff no one else did for newborns 4-5 years ago. Maybe that was before we used Amazon though.
TRU was expensive. If your listed prices are jacked up as a business decision but you price match well that's just a business decision and you get what comes of it.
Now I will say, I had to drive 60 minutes to go to the one near us for some baby stuff. I don't remember what it was, but they had a bunch of stuff no one else did for newborns 4-5 years ago. Maybe that was before we used Amazon though.
This post was edited on 3/22/18 at 9:57 am
Posted on 3/22/18 at 9:56 am to TigersSEC2010
quote:
Toys R Us is closing because people don't do that now.
Not even close, they are closing due to a LBO that saddled them with a massive debt load while the bankers made off with billions.
dont let the truth get in your way though.
Posted on 3/22/18 at 9:56 am to The Pirate King
Toys R Us came up yesterday with someone who also has children, our kids are teenagers, but we couldn't really remember the last time we went into a Toys R Us, and I think we came up with about 3-4 max each when our kids were younger. The world isn't what it was a generation or more ago. Even kids are attached to tech now, so I think most of the time kids don't need to touch and feel something to know they want it when they can find it online.
I am also a huge user of Amazon so I may have been part of it's demise, but you know what, I'm ok with it. I don't buy into the smaller manufacturers not being able to get into the marketplace, there are several items I have gotten online that are not in stores from small brands and the flip side of the argument is stores can't stock all products, and online shopping is a better way for consumers and businesses to reach each other.
Lastly, I come from a family who owns retail business to this day. Has online shopping effected my parent's business, of course, but you have to adapt and be innovative.
I am also a huge user of Amazon so I may have been part of it's demise, but you know what, I'm ok with it. I don't buy into the smaller manufacturers not being able to get into the marketplace, there are several items I have gotten online that are not in stores from small brands and the flip side of the argument is stores can't stock all products, and online shopping is a better way for consumers and businesses to reach each other.
Lastly, I come from a family who owns retail business to this day. Has online shopping effected my parent's business, of course, but you have to adapt and be innovative.
Posted on 3/22/18 at 9:57 am to cave canem
quote:
Not even close, they are closing due to a LBO that saddled them with a massive debt load while the bankers made off with billions.
Yeah but why'd that happen in the first place?
Posted on 3/22/18 at 9:57 am to baldona
quote:
Here's the thing about price matching, frick that on a $20 toy. On a $500 tv sure, but I'm not wasting my time at customer service to price match a $19.99 toy that's $14.99 at target.
??????
All of this is done at the register and you 9/10 times just have to pull up amazon's app with the toy / product and a manager would come override. I did probably 10000 in the 4.5 years at BBY
Posted on 3/22/18 at 10:02 am to 50_Tiger
best buy just seemed to need to weather the amazon storm and trim some fat.
amazon isn't really cheaper anymore, you're paying sales tax now, and they only price match on TVs now I believe
amazon isn't really cheaper anymore, you're paying sales tax now, and they only price match on TVs now I believe
Posted on 3/22/18 at 10:02 am to 50_Tiger
quote:
All of this is done at the register and you 9/10 times just have to pull up amazon's app with the toy / product and a manager would come override. I did probably 10000 in the 4.5 years at BBY
But you were a manager right? Going to the register and waiting on a manager is a pita too.
TRU also had horrendous customer service and almost no employees from what I remember. The stores were very dated compared to a Best Buy.
I'm simply saying now a days Best Buy prices are basically listed as price matched. I pull up a microwave and it's the same at Best Buy, lowes, Home Depot, Walmart, etc. Unless there's a big sale or something.
TRU was gouging unless you price matched.
This post was edited on 3/22/18 at 10:03 am
Posted on 3/22/18 at 10:04 am to baldona
quote:
Yeah but why'd that happen in the first place?
You are asking why KKR, Bain and Vornado did what they do? thats like asking why did the snake bite me.
They are vultures who saw a chance to feed, its what they do, however their eyes were just bigger than their stomach this time.
Posted on 3/22/18 at 10:05 am to baldona
quote:
But you were a manager right? Going to the register and waiting on a manager is a pita too.
TRU also had horrendous customer service and almost no employees from what I remember. The stores were very dated compared to a Best Buy.
I'm simply saying now a days Best Buy prices are basically listed as price matched. I pull up a microwave and it's the same at Best Buy, lowes, Home Depot, Walmart, etc. Unless there's a big sale or something.
TRU was gouging unless you price matched.
Can't speak for all BBY stores, but at ours our MOD (Manager On Duty) was always at the front of the store for overrides and customer satisfaction. That was part of the new SOP when the company finished the second re-org.
There were metrics on customer turn on the registers and wait times.
I will admit, every time I go home the BBY on the WB Expressway is pretty fricking terrible.
edit: I want to also input that BBY survived by giving up floor space to Samsung / Microsoft / LG and paid for their specifically trained employees.
This post was edited on 3/22/18 at 10:07 am
Posted on 3/22/18 at 10:06 am to The Pirate King
I have an almost 6 year old and a 2 year old and we haven't been in a Toys R Us since either of the two kids were born. We have more toys than we know what to do with.
Posted on 3/22/18 at 10:06 am to PearlJam
I think things will polarize into main stream big box take it or leave it shopping and small specialized retailers for those that will pay the premium. I can get a toy for a party at Wal-Mart along with my toothpaste, milk, and Miller lite. Big box is alive bc it's diversified.
Posted on 3/22/18 at 10:07 am to The Pirate King
The great consolidation of stores and product categories rolls on.
The impact is more expensive goods, and less variety and innovation. Toys are just one example.
The impact is more expensive goods, and less variety and innovation. Toys are just one example.
Posted on 3/22/18 at 10:10 am to The Pirate King
A few weeks after Christmas I always got to go on a mini shopping spree at Toy’s R Us with some of my gift money.
Posted on 3/22/18 at 10:12 am to baldona
quote:
Did toys r us price match?
Yes. And they would match Amazon too...as long as the item was sold directly by Amazon and not a 3rd party vendor on their site.
Posted on 3/22/18 at 10:13 am to BilJ
Most of the time I'm going to amazon for selection.
Now auto parts? Much cheaper. Saved a bundle on struts and o2 sensors.
Now auto parts? Much cheaper. Saved a bundle on struts and o2 sensors.
Posted on 3/22/18 at 10:15 am to The Pirate King
quote:
"I call Amazon our kryptonite," local toy store owner Steve Presser says. "It takes the whole fun out of the shopping experience."
"I call the Ford Model T our Kryptonite," local blacksmith Steve Presser says. "It takes the whole fun out of the travelling experience."
Posted on 3/22/18 at 10:19 am to CBandits82
quote:
there is something about actually going into a store and shopping, especially kids looking for toys.
This.
One of my first things to do when I went to the old Northgate Mall with my mom, was to go into Kaybee Toy store. I would stay in there for hours. When I got tired of it, I went to the arcade. When I got tired of that, I went back. I loved Toy Stores. My kids absolutely loved Toys R Us, but we rarely get anything there because the prices were so much more than either online, or at WalMart.
Posted on 3/22/18 at 10:20 am to brucevilanch
quote:
It's not the 1940's anymore. These places deserve to die for their lack of evolving with the times.
That's bullshite. Sure times have changed, technology has evolved. But a child's amazement in a toy store has never changed.
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