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Are “service fees” and “restocking fees” the biggest “in your face” scam today?

Posted on 5/26/23 at 12:00 pm
Posted by theunknownknight
Baton Rouge
Member since Sep 2005
59171 posts
Posted on 5/26/23 at 12:00 pm
I went to pay a speeding ticket online online and was informed there was a “service fee” for using online payments. So I called and was told there was a “service fee” for phone payments.

Keep in mind, this is a public agency with public, tax payer funded, employees.

So I ask, what am I paying for? The phone system that replaces the actual person who accepts the card number all paid by our tax money? Didn’t we already pay that “service fee”?

Same with “restocking fees”. Does it really cost the store 5.99 per item for an employee they ALREADY pay to stock items they stock anyway at 4:30am in the morning.

My only conclusion is that the general public is a conglomeration of spineless retards.
This post was edited on 5/26/23 at 12:01 pm
Posted by SlowFlowPro
Simple Solutions to Complex Probs
Member since Jan 2004
451055 posts
Posted on 5/26/23 at 12:02 pm to
quote:

So I ask, what am I paying for?

CC processing fees
Posted by GetCocky11
Calgary, AB
Member since Oct 2012
53227 posts
Posted on 5/26/23 at 12:03 pm to
Convenience fees
Posted by WestCoastAg
Member since Oct 2012
148071 posts
Posted on 5/26/23 at 12:03 pm to
Yes
Posted by Lawyered
The Sip
Member since Oct 2016
34695 posts
Posted on 5/26/23 at 12:03 pm to
bought tickets for a concert yesterday

$7 service fee for the $31 ticket

for the only way to actually buy the tickets is to use that service

so tilting
Posted by LSU fan 246
Member since Oct 2005
90567 posts
Posted on 5/26/23 at 12:03 pm to
Stop speeding to improve your gas mileage. Problem solved
Posted by CouldCareLess
Member since Feb 2019
3081 posts
Posted on 5/26/23 at 12:06 pm to
Since I'm not really sure you exist, I will refrain from commenting.
Posted by High C
viewing the fall....
Member since Nov 2012
57408 posts
Posted on 5/26/23 at 12:06 pm to
Dementia Man is doing away with those things for you. Watch
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
70268 posts
Posted on 5/26/23 at 12:06 pm to
Go to the clerk of court and pay that bitch in pennies.
Posted by fastlane
Member since Jul 2014
3431 posts
Posted on 5/26/23 at 12:06 pm to
Service fees are shite

But my company lost a million dollars last year because they won't charge the 3% on credit cards.
Posted by Ancient Astronaut
Member since May 2015
36223 posts
Posted on 5/26/23 at 12:07 pm to
Finders fee
Posted by theunknownknight
Baton Rouge
Member since Sep 2005
59171 posts
Posted on 5/26/23 at 12:08 pm to
quote:

CC processing fees


Paid for with taxes

Also - it’s the same if I give them my banking ACCT number
Posted by Apache
San Diego
Member since Dec 2013
2629 posts
Posted on 5/26/23 at 12:10 pm to
It's not a scam if they're not misleading you into paying it. "Racket" is the word I would use.
Posted by WaydownSouth
Stratton Oakmont
Member since Nov 2018
9624 posts
Posted on 5/26/23 at 12:11 pm to
2 threads within 9 minutes? How much does chicken pay you to keep traffic coning to this board?
Posted by kjp811
Denver, CO
Member since Apr 2017
964 posts
Posted on 5/26/23 at 12:13 pm to
I think restocking fees just makeup for the lost margin that the company has already recorded as revenue.
Posted by Smeg
Member since Aug 2018
12337 posts
Posted on 5/26/23 at 12:15 pm to
A few years ago there were some type of "convenience fee" for paying your automobile registration online. This fee was waived if you went in person to pay.

That seemed backwards to me.
Why penalize the person trying to pay online? Why encourage someone to go in person? In person requires a lot more overhead (building maintenance, electricity, employees, cleaning staff, etc.) It seems you'd want to encourage people to pay online so that you could close down the offices and save money.
Posted by OweO
Plaquemine, La
Member since Sep 2009
117487 posts
Posted on 5/26/23 at 12:16 pm to
I have utilities through the city I live in. I used to write a check and mail it in because of the service fee it cost to pay online.

That was until I received a letter informing me that my payment was late and I had so many days to pay until my utilities would be shut off. I called the sons of bitches and told them I mailed in my payment and they said they didn't get it. So I went there to write them another check, it was a more complex situation than it should have been.

When I went in person to pay it was a student worker who processed it, it was at lunch time and the full time workers were at lunch. Didn't think anything about it until about a week and a half later when the city was at my house to shut down my electricity.

It was about an hour and a half before they closed. I was pissed and called them up. My power got shut down, they called me up about 10 mins after getting off the phone to tell me they found my original payment and that they were coming restore power but told me I had a late fee. Ever since I started paying online and still have not paid the $10 late fee. I told them I wasn't, its still on my account, but it cost me $4 extra a month to pay online.
Posted by JetsetNuggs
Member since Jun 2014
14945 posts
Posted on 5/26/23 at 12:26 pm to
quote:

Same with “restocking fees”. Does it really cost the store 5.99 per item for an employee they ALREADY pay to stock items they stock anyway at 4:30am in the morning


This isn't the reason for it, at least not in the business I've done

It's to stop people from fricking around with your inventory and not buying or returning the item, while another customer would've bought it (people who have since moved on to buy somewhere else). Opportunity cost.
This post was edited on 5/26/23 at 12:29 pm
Posted by Ghost of Colby
Alberta, overlooking B.C.
Member since Jan 2009
13628 posts
Posted on 5/26/23 at 12:32 pm to
quote:

That seemed backwards to me. Why penalize the person trying to pay online? Why encourage someone to go in person? In person requires a lot more overhead (building maintenance, electricity, employees, cleaning staff, etc.) It seems you'd want to encourage people to pay online so that you could close down the offices and save money.


I’ve found that the government agencies are the worst, especially at the state and local level.

There’s little logical rationale behind when and how they apply the fees, and they were slow to adopt any kind online option at all. Every other private sector entity asking for a payment of any kind has been pushing for electronic and online billing and payment for years.

It’s either incompetence by government bureaucracy, or it’s intentional in order to protect government employees.
Posted by nolanola
Member since Nov 2010
7623 posts
Posted on 5/26/23 at 12:34 pm to
quote:

This isn't the reason for it, at least not in the business I've done

It's to stop people from fricking around with your inventory and not buying or returning the item, while another customer would've bought it (people who have since moved on to buy somewhere else). Opportunity cost.


On certain transactions I charge restock fees. There is a cost. We had to prep the item. Handle the shipping. Insure the shipment. Pay processing fees. Repack it when we get it. Handle the admin of the return. Don't be a pain in the arse returning shite all the time.
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