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re: Are car salespeople actually getting better?
Posted on 7/30/19 at 8:58 am to LSUFanHouston
Posted on 7/30/19 at 8:58 am to LSUFanHouston
quote:
Are car salespeople actually getting better?
No.
Assuming your story is true, then you just got lucky.
I recently went to a dealership. All the salesman were grouped in front of the front door, about 7 or 8 of them. So you had to awkwardly walk by them to get anywhere. The first thing I was asked was the "monthly payment" question. I was pressured to "upgrade" to a new car that was FWD when I stated that I wanted an AWD and my current vehicle is an AWD. Then, the salesman repeatedly did the walk to the back office to talk to the manager to continue inching to the number I wanted while never actually reaching the number. Then, they kept wanting me to lease when I stated that I did not want to lease.
I ended up not buying anything after 2 hours.
I'll be starting the process online next time. It was a frustrating process that I assumed was designed to wear me and other customers down.
4
Posted on 7/30/19 at 9:02 am to GetCocky11
The correct answer is...
It depends 100% on the dealer.
I live in Baton Rouge, and recently bought a new car from a dealer in Houston. Most pleasant car buying experience I have had.
It depends 100% on the dealer.
I live in Baton Rouge, and recently bought a new car from a dealer in Houston. Most pleasant car buying experience I have had.
Posted on 7/30/19 at 9:06 am to LSUFanHouston
Wife and I went to the Subaru dealership to order her a 2020 Outback (insert Portland hairy armpit joke here).
She and I had researched the car a bit. We arrived at the dealership and soon realized we knew much more about the car and it's options much more than the rep. Kind of annoying. Dude couldn't answer simple questions. Kept trying to bring up videos from Subaru's website.
She and I had researched the car a bit. We arrived at the dealership and soon realized we knew much more about the car and it's options much more than the rep. Kind of annoying. Dude couldn't answer simple questions. Kept trying to bring up videos from Subaru's website.
Posted on 7/30/19 at 9:10 am to LSUFanHouston
I had a similar experience in my most recent car purchase. I found many car salesmen we met didn't even pressure at all. We were very educated prior to going shopping and knew exactly what we wanted. I think they figure that out pretty quick.
Posted on 7/30/19 at 9:29 am to LSUFanHouston
the best car salesman will be the one that answers the phone AFTER you guy a car with him. most don't bother to hear the bitching.
Posted on 7/30/19 at 9:44 am to lsu13lsu
quote:
We were very educated prior to going shopping and knew exactly what we wanted. I think they figure that out pretty quick.
Interesting. We never showed up "blind" at any dealership through this process. We knew what was on each lot and what we wanted to look at. We had stock numbers, etc.
Posted on 7/30/19 at 9:46 am to GetCocky11
quote:
Assuming your story is true, then you just got lucky.
We went to approx 10 dealerships and never got any crap from any of them... now granted, we only entered negotiations with one of them. Perhaps some of the other "initially nice" places would turn stupid if we got that far down the road with them.
Posted on 7/30/19 at 9:50 am to LSUFanHouston
Last two trips, old school BS games. I gave up and flat out will NOT buy a new car. I went in with all info needed to deal with tons of research and they still tried their games even thought I told them I was going to pay cash. 
WTF?
WTF? 
Posted on 7/30/19 at 9:52 am to LSUFanHouston
After many years of buying cars, I will go back to the same guy.
I have a good friend that sells Ford products, so I go to him for Fords. Jaguar guy has sold us two, great guy as well.
Do I always get the absolute lowest price? Maybe not, but service is never an issue and they let me know when there are some good deals. Plus, the buying experience is like 15 minutes.
I have a good friend that sells Ford products, so I go to him for Fords. Jaguar guy has sold us two, great guy as well.
Do I always get the absolute lowest price? Maybe not, but service is never an issue and they let me know when there are some good deals. Plus, the buying experience is like 15 minutes.
Posted on 7/30/19 at 9:52 am to LSUFanHouston
I don't even bother going to a dealership until I've secured the price I want. Just email all the dealerships in the area you are willing to travel to and ask the internet sales manager to send you their best offer and that you've sent the same email to several other dealerships. Get them working against each other.
Posted on 7/30/19 at 9:53 am to LSUFanHouston
quote:
We went to approx 10 dealerships
Dang man, I love cars, but that's a lot!
Posted on 7/30/19 at 9:58 am to LSUFanHouston
Yes. Sales has changed. More car lots do "units moved" now instead of outright commission. The internet pushing cars online to buy really made them change tactics on how the sell. Sales is far different than ten years ago.
Now when I have a customer come in, it's nothing like when I went into sales after college. Completely different.
Never make them feel like there is pressure to buy. Mind you, I am always angling towards the sale. But with the ability to buy anything online or at 20 other stores, I have to make you believe I am on your side, am looking out for your best interest, and am trying to earn your business by doing what is best for you. Honestly...you can't fake that. I actually do try to do that. Turns out you sell quite well if you treat people fairly.
Sales is all about pushing the buyer towards benefits, and being the person they want to buy from. People buy from people that like them(not people they like as you hear too often). So you have to make sure you listen, ask the right questions, and connect on a personal level to every customer now. That makes them think you like them. Despite what old sales people say, we don't care who we like as much as we like being liked.
That tough sales tactic bullshite doesn't work anymore. It's why a lot of sales companies have pushed the old sales guys out. I retrained how to close(Art of the Deal is amazing btw for this).
I close 83.4 percent of my customers which is second highest in my company this year. Yet I have not pressured a single one to buy from me.
Now when I have a customer come in, it's nothing like when I went into sales after college. Completely different.
Never make them feel like there is pressure to buy. Mind you, I am always angling towards the sale. But with the ability to buy anything online or at 20 other stores, I have to make you believe I am on your side, am looking out for your best interest, and am trying to earn your business by doing what is best for you. Honestly...you can't fake that. I actually do try to do that. Turns out you sell quite well if you treat people fairly.
Sales is all about pushing the buyer towards benefits, and being the person they want to buy from. People buy from people that like them(not people they like as you hear too often). So you have to make sure you listen, ask the right questions, and connect on a personal level to every customer now. That makes them think you like them. Despite what old sales people say, we don't care who we like as much as we like being liked.
That tough sales tactic bullshite doesn't work anymore. It's why a lot of sales companies have pushed the old sales guys out. I retrained how to close(Art of the Deal is amazing btw for this).
I close 83.4 percent of my customers which is second highest in my company this year. Yet I have not pressured a single one to buy from me.
Posted on 7/30/19 at 10:01 am to GetCocky11
quote:
Assuming your story is true, then you just got lucky.
His job is to make money. OP was basically a lay down. No need to rush you or work you.
Their job is to make money for the dealership. The majority of them believe their own lies.
My problem with this board and car threads is that y'all always get up in arms about the wrong parts.
It's a "can't see the first for the trees" issue.
Posted on 7/30/19 at 10:10 am to GetCocky11
I frickING LOVE HAGGLING. I wish I could do that shite with every purchase that I make. I'm looking forward to the next vehicle I buy just so I can haggle with these guys.
On a different note, if you don't like that aspect of car buying:
1. Identify the vehicle you want.
2. Find two or three dealerships that have that model.
3. Establish separate email communications with each of them.
4. Copy all of them on the same email and watch them outbid each other.
On a different note, if you don't like that aspect of car buying:
1. Identify the vehicle you want.
2. Find two or three dealerships that have that model.
3. Establish separate email communications with each of them.
4. Copy all of them on the same email and watch them outbid each other.
Posted on 7/30/19 at 10:17 am to LSUFanHouston
I just walked in, said I’ll pay x amount with a check tomorrow morning for that Jeep. Came back the next morning and drove off.
Easy as Sunday morning.
Easy as Sunday morning.
Posted on 7/30/19 at 10:18 am to thedrumdoctor
Just use costco, guys
Posted on 7/30/19 at 10:25 am to LSUFanHouston
The story in my area is no haggle pricing. It started some time back with Saturn dealerships I think, but has expanded to every one of them. Who created this BS? I’m sure it was the dealerships. Last car I bought I got from Carvana. Did price and package research on the internet and found a great deal on Carvana and they dropped it off at my house, no pressure. Screw car lots.
Posted on 7/30/19 at 10:26 am to thedrumdoctor
Re the whole e-mailing dealers / getting a price thing... I guess I'm still the kind of person who wants to test drive and physically look at a car, before I commit to a price.
If I was buying new, then this might work, but I tend to buy slightly used.
If I was buying new, then this might work, but I tend to buy slightly used.
Posted on 7/30/19 at 10:30 am to LSUFanHouston
quote:
I guess I'm still the kind of person who wants to test drive and physically look at a car, before I commit to a price.
This is why I got to places like Carmax that let you test drive any vehicle on the lot with no pressure. It may not be the exact car you end up buying, but if it's the same year, make, and model, it's not going to be any different, and with Carfax you at least know the history of the slightly used car.
Posted on 7/30/19 at 10:50 am to LSUFanHouston
I bought a car from enterprise car sales a couple months back. Will likely never shop with anyone else. Dudes were straight class and handled everything so well.
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