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Started By
Message
re: Anybody have a VOIP system for their office?
Posted on 8/29/24 at 10:53 am to The Mick
Posted on 8/29/24 at 10:53 am to The Mick
quote:
internet down, phone down.
All VOIP's go down if no internet.
My RingCentral App on my smart phone will work on my cellular service if my internet crashes. Of course, I'm a 1 man office, I don't know what alternatives are available for multi-users.
0
Posted on 8/29/24 at 10:55 am to tadman
If you have a phone in your office there's an extremely high chance it's already VOIP.
POTS are very close to, if not, extinct.
POTS are very close to, if not, extinct.
Posted on 8/29/24 at 10:59 am to tadman
You can get a phone that looks like a “desk phone” that actually runs on cellular. We did that for emergency backup when we couldn’t get anyone to run a POTS line. Our regular phone system is VOIP.
Posted on 8/29/24 at 11:12 am to tadman
Ring Central here with 6 users. Total cost approx $250/mos
Provides a unique phone (office) number to however many extensions you want. That office number can then ring your desk phone (if you want one), voicemail or cell phone by which you can answer the call. If you want to call a customer back you can use their app and phone number shown to customer is the "office number". Voicemail is transcribed to an email and text messages can also be sent to the "office number".
Provides a unique phone (office) number to however many extensions you want. That office number can then ring your desk phone (if you want one), voicemail or cell phone by which you can answer the call. If you want to call a customer back you can use their app and phone number shown to customer is the "office number". Voicemail is transcribed to an email and text messages can also be sent to the "office number".
Posted on 8/29/24 at 12:23 pm to tadman
Have demoed RingCentral, Vonage, and others but settled on OpenPhone. In contrast to the complexities of the others, OpenPhone has a really slick user interface and had all the features we needed. Been using it for a couple of years. Great uptime. No problems.
Posted on 8/29/24 at 12:27 pm to jmon
that is insanely expensive unless you are a 6 person call center
Posted on 8/29/24 at 12:59 pm to tadman
We use Vonage and it works really well. The cloud interface is easy to use and the soft phone works well.
Posted on 8/29/24 at 1:00 pm to tadman
We have Teams, it’s horrible. Most of our customers with Teams aren’t fans either. The meeting side is great, phones not so much.
Posted on 8/29/24 at 1:07 pm to tadman
We use Cisco for “land line” as a company, but almost nobody internal ever calls on the Cisco “soft phone” because Teams calls are better.
Posted on 8/29/24 at 1:42 pm to tadman
My company uses Ring Central. Works pretty well, inexplicably will advise that calling is unavailable when that isnt so, but overall its aight.
Posted on 8/29/24 at 2:57 pm to upstate
$250 a month for Voice, Fax, App use, Call forwarding and Auto Attendant? Don't think so as it was in line or less expensive than the other professional offerings in VOIP options.
Posted on 8/29/24 at 3:09 pm to Jmcc64
quote:That's on the internet provider, not the VOIP provider (unless they're one in the same).
realize this, but you'd think if they are marketing to businesses that conduct business over the phone, they'd be a little more responsive when net goes down.
Posted on 8/29/24 at 3:11 pm to tadman
When we set up new properties that are still being built, we go with AT&T Office@Hand. That way we can still do the lease up, but don’t have to worry about setting up drug dealer phones.
Posted on 8/29/24 at 3:24 pm to Aspercel
We have 300 lines, in house Cisco CUCM. Can’t get them to move it to the cloud bc the on-site is less expensive.
Only advice I have is start with a cloud pbx.
It’s one of the only in house systems we still have, and we are tired of applying patches and upgrades.
Only advice I have is start with a cloud pbx.
It’s one of the only in house systems we still have, and we are tired of applying patches and upgrades.
Posted on 8/29/24 at 7:19 pm to upstate
Give us some ideas on pricing.
I've been avoiding a change bc our current setup of PBX over Fiber is cheaper. The system and stations have been paid for for years and we share it with another company in the building (more people to talk into a change).
What I've gathered is that it is about $20 per seat, before "leasing" a handset. We are about 10 users for each company.
Evaluating this sh!t is miserable
I've been avoiding a change bc our current setup of PBX over Fiber is cheaper. The system and stations have been paid for for years and we share it with another company in the building (more people to talk into a change).
What I've gathered is that it is about $20 per seat, before "leasing" a handset. We are about 10 users for each company.
Evaluating this sh!t is miserable
Posted on 8/29/24 at 8:12 pm to jmon
quote:
$250 a month for Voice, Fax, App use, Call forwarding and Auto Attendant? Don't think so as it was in line or less expensive than the other professional offerings in VOIP options.
I've been using Ring Central for over 10 years and have no complaints other than them limiting total texts each month a couple of years ago and occasionally fax issues (considerable less as Ring Central has gotten so popular).
The cheap phone services typically just offer phone, and you can use Google Voice for that.
Posted on 8/29/24 at 8:15 pm to tadman
We have Verizon Onetalk. It blows. No support, and the apps on your cellphones are barely usable.
Posted on 8/30/24 at 5:50 am to tadman
quote:
without being able to talk to us on a "real phone" as they put it
How does the customer know if they are talking to you on a "real" phone or not?
Posted on 8/30/24 at 6:04 am to tadman
My office uses RingCentral. I don’t know all of the specifics about it, but it works well. Plus it has apps for smartphones and computers. The app allows you to customize settings for the system, forward calls to your cell phone (if that’s something you ever needed), send/receive texts through the office phone system, and do video calls through the phone system. You can also set up a fax line through it, which allows you to send a fax without actually having a printer/scanner that sends faxes. The system is pretty customizable.
This post was edited on 8/30/24 at 6:06 am
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