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re: AI working fast food drive thru’s… has anybody experienced this??
Posted on 10/20/26 at 7:24 am to LSUtoBOOT
Posted on 10/20/26 at 7:24 am to LSUtoBOOT
quote:
I called YouTube TV because I had some questions, spoke with a robot voice the entire time and damned if it wasn’t more well spoken and intelligent than the average live customer support person. This won’t bode well for the folks in Hyderabad.
I worked on implementing an Amazon Connect system last year. It is intended for "customer experience" purposes. It is amazing how good those things are at conversational English.
Posted on 10/20/26 at 7:25 am to NPComb
Not the same, but when I am in my car, I can say order my usual coffee from Starbucks and take me there. It will confirm the order, pay for it using the card I have on file and drive me to the Starbucks. I probably use this more with chic-fil-a than Starbucks, but you get the drift.
Posted on 10/20/26 at 7:28 am to chryso
quote:
I don't want a million apps for things as simple as ordering food.
Well enjoy paying more for the same food I guess.
Posted on 10/20/26 at 7:33 am to chryso
quote:
I don't want a million apps for things as simple as ordering food.
I let Grokbot take care of that for me,
Posted on 10/20/26 at 8:26 am to NPComb
AI ordering was surprisingly good. I dint like all the e tra suggestions it gave. However people still needed to make order and as usual got it wrong.
Posted on 10/20/26 at 8:30 am to GreatLakesTiger24
quote:
Taco Bell is mostly AI ordering now. It's great
I like to call the AI "hun" every time I finish. The culcha at the window don't ever seem to find the humor in it.
Posted on 10/20/26 at 9:28 am to NBR_Exile
Having fast food apps on your phone screams obesity.
Posted on 10/20/26 at 9:48 am to NPComb
Popeyes can't participate. awful customer service is part of the experience
Posted on 10/20/26 at 9:58 am to KBI2
quote:
Having fast food apps on your phone screams obesity.
If you knew me IRL you would know how absurd the above statement is. I come from a long line of thin folks. Not one obese person in my whole family, going back generations.Posted on 10/20/26 at 10:29 am to NPComb
It's mostly in the south where you get the Lashawnda and Propecia attitude at the drive thru. Idaho, Montana, Washington you get hard working Hispanics that are genuinely happy to be working and are great service workers.
Posted on 10/20/26 at 11:13 am to NPComb
I've never had my order be wrong at God's Chicken and they aren't using AI, just hiring good, trainable workers.
Posted on 10/20/26 at 2:27 pm to kywildcatfanone
If Starbucks goes AI, will the robots have kool-aid hair, piercings and tats? Will they be rude to boomers?
Posted on 10/20/26 at 3:22 pm to Ryan3232
quote:
Yep. I prefer the AI. There is no attitude and it takes my order immediately.
Absolutely! Much easier to understand and pretty accurate as long as you don’t talk like mush mouth. No mumbling, no whispering, no attitude.
Posted on 10/20/26 at 3:22 pm to Horsemeat
quote:
I just order in the app and say my order number when I get to the screen
Posted on 10/20/26 at 3:29 pm to Bunk Moreland
quote:
Yes, it has helped cut down on idiots messing up the order.
Yeah, I haven’t had a bad experience with AI ordering. I think Taco Bell is the only ones doing it in large numbers, but I only go to TB, canes, or smoothie king.
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