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Started By
Message
Business has auto reply email saying super busy 5-7 business for replies. Acceptable?
Posted on 1/11/21 at 9:24 pm
Posted on 1/11/21 at 9:24 pm
Ordered a Christmas present early November from a local Houston business that still hasn’t come in. I was ok with it not making it in time for Christmas because my wife knew what she was getting so she didn’t care it wasn’t in for Christmas Day because I got her other stuff too. After the first of the year I emailed asking about the time frame for my item. I received an auto reply that they were super busy and could take 5+ days to respond. Is it just me or this crazy? I have never had a client email sit in my inbox for 5+ days
12
Posted on 1/11/21 at 9:25 pm to thadcastle
quote:
Acceptable?
No, not if that business wants to grow.
Posted on 1/11/21 at 9:26 pm to thadcastle
quote:
Business has auto reply email saying super busy 5-7 business for replies. Acceptable?
Absolutely not.
Posted on 1/11/21 at 9:27 pm to thadcastle
quote:
Business has auto reply email saying super busy 5-7 business for replies. Acceptable?
You bought your wife stamps from USPS for Christmas?
Posted on 1/11/21 at 9:27 pm to RummelTiger
quote:
You bought your wife stamps from USPS for Christmas?
no jewelry 
Posted on 1/11/21 at 9:28 pm to thadcastle
They’ll probably never get back to you
Posted on 1/11/21 at 9:29 pm to thadcastle
I read the title 5 times
Posted on 1/11/21 at 9:30 pm to thadcastle
quote:
they were super busy and could take 5+ days to respond
Uh, no. I manage our customer support, and we reply within an hour 7 days a week.
Posted on 1/11/21 at 9:33 pm to thadcastle
They have a phone number?
Posted on 1/11/21 at 9:48 pm to thadcastle
It’s very acceptable during Covid. Everything is now acceptable during COVID
Posted on 1/11/21 at 10:01 pm to thadcastle
quote:
jewelry
Yeah that’s not surprising, not surprised though.
Posted on 1/12/21 at 6:34 am to ELLSSUU
quote:
They have a phone number?
Yes and I will call them, I just thought the auto reply was crazy.
Posted on 1/12/21 at 6:38 am to thadcastle
vs the alternative of zero response, the expectation setting is at least honest.
Posted on 1/12/21 at 6:57 am to thadcastle
Saying “We may be a while, sorry” is one thing.
If they are saying 5-7 business days, they better be a national or international business getting fricking slammed with contacts.
If they are saying 5-7 business days, they better be a national or international business getting fricking slammed with contacts.
Posted on 1/12/21 at 7:36 am to teke184
quote:
they are saying 5-7 business days, they better be a national or international business getting fricking slammed with contacts.
That is what the response says and no they are a small Houston business.
Posted on 1/12/21 at 8:00 am to thadcastle
If you have enough business that it takes 5-7 days to get back to someone, you can pay a new full time receptionist to handle these calls.
Posted on 1/12/21 at 8:12 am to thadcastle
quote:Go camp out there.
Ordered a Christmas present early November from a local Houston business that still hasn’t come in.
Wear Rice gear and make sure your hair looks great.
Fake being a recent stroke victim too for added sympathy.
Talk to people there ad infinitim about your experience.
You’re from th Ad Castle, you should know that word of mouth advertising is very effective-
This post was edited on 1/12/21 at 8:15 am
Posted on 1/12/21 at 9:08 am to thadcastle
I would suggest that contact your credit card company and advise them that you have not received the item and that you have attempted to contact the vendor to no avail. My experience has been that the credit card company will credit your account.
Posted on 1/12/21 at 9:38 am to thadcastle
Has the charge come through on your credit card bill? If so, try to cancel it before it's too late.
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