Replacing windows at home. Thoughts on Relief Windows/Window World?

I know I'm a few years late, but the reviews online for each company speaks for itself. However, we're not even comparing apples to apples when you're comparing these two companies. Relief Windows (RW) offers a 7700 series replacement window that has LEEP glass, double insulation properties, and much thicker double strength glass, whereas Window World (WW) does not. WW only uses acrylic caulking, which will crack, chip, and peel off within a year or two exposing your windows to leaks, condensation and energy efficiency issues. RW only uses silicon based caulking, which is meant to last several years without the cracking, chipping, or peeling. Most of the time it will take a month or longer before you'll have your windows installed by WW. The turnaround time is half the time of that and sometimes even sooner. The installers for RW are professionally trained and even paid double to do the job correctly the first time. WW uses sub-contractors who may not be properly trained to install windows, much less be licensed to do so. Several people have complained that WW’s transferable “lifetime” warranty is not active until after having the windows installed for two years, which they will not disclose upfront unless you ask them. RW’s transferable lifetime warranty is guaranteed the day you have the windows installed. Also, RW uses a Measure Tech to come back out after you receive your quote from the Consultant to re-measure the windows for a more accurate measurement to the window opening. WW only does one measurement, and you better pray to God they did it right the first time because if there are any errors in the measurement(s), good luck on re-scheduling them to come back out and fix the issue in a timely manner because they often get back-logged because of how cheap they offer their windows (there’s a reason they’re so cheap).

So, if you want to sacrifice all of the above mentioned aspects of your window installation project along with customer service and satisfaction you deserve with a guaranteed installation by a professionally trained crew (non-sub-contracted), by all means go with the cheaper company. But, in this case, you definitely get what you pay for!

Not to mention, Relief Windows is a very proud supporter of LSU Athletics!