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Started By
Message
How to handle bill from AC service company if nothing was fixed?
Posted on 11/7/14 at 7:27 am
Posted on 11/7/14 at 7:27 am
First of all, I hate service companies because you just can't trust em.
Anyway, my heater wouldn't kick on ok Monday so I had to call them out to look at it. They "fixed" it and gave me a bill of $100. Tried to turn my heater on this morning and it's the same as before.
So when I have to call them again, they'll undoubtedly want to charge me again for whatever even though the first time nothing worked.
Same thing happened with them back in 07 when they came and did some work but it failed a few days later.
What's the proper way of handling this?
Anyway, my heater wouldn't kick on ok Monday so I had to call them out to look at it. They "fixed" it and gave me a bill of $100. Tried to turn my heater on this morning and it's the same as before.
So when I have to call them again, they'll undoubtedly want to charge me again for whatever even though the first time nothing worked.
Same thing happened with them back in 07 when they came and did some work but it failed a few days later.
What's the proper way of handling this?
15
Posted on 11/7/14 at 7:28 am to Coon
Call someone else.
Posted on 11/7/14 at 7:29 am to Coon
Should have made sure it was working before they left.
Posted on 11/7/14 at 7:29 am to Coon
dont they have a limited warranty on their service or something?
Posted on 11/7/14 at 7:30 am to Coon
don't pay it until it's fixed.
gas furnace? they vibrate a lot and the connections get oxidized over summer. open it up and check all the connections. i've done this on two different units the past two winters--problems solved for $0.
gas furnace? they vibrate a lot and the connections get oxidized over summer. open it up and check all the connections. i've done this on two different units the past two winters--problems solved for $0.
Posted on 11/7/14 at 7:31 am to Coon
They have to honor the work and come back out for no charge.
Posted on 11/7/14 at 7:38 am to Coon
Tell them what happened. I'm sure they'll waive the consult fee. Getting all huffed up before something happens.
Posted on 11/7/14 at 7:47 am to Coon
You gotta pay them to come out, 75 is average mobilization fee
Posted on 11/7/14 at 7:48 am to Coon
They charged you to come out.
They didn't charge you to fix it.
They didn't charge you to fix it.
Posted on 11/7/14 at 7:48 am to Coon
Stop using that halfassed company for one.
Posted on 11/7/14 at 2:30 pm to Coon
most reputible people will come back for no service charge within a certain amount of time.
Especially on repairs. If something he fixed wasn't correct, wasn't UL listed(chinese ebay crap) or was just a dud, then he should replace it free of charge.
Did they change the thermocouple? That is generally the main thing that fails on gas heaters. If it's not tightened just right or set just right in the flame it can cause issues, other times they are just cheap and are DOA or duds from the manufacturer. You can get decent Rheem brand ones at Home Depot for like $8-12 depending on length.
Especially on repairs. If something he fixed wasn't correct, wasn't UL listed(chinese ebay crap) or was just a dud, then he should replace it free of charge.
Did they change the thermocouple? That is generally the main thing that fails on gas heaters. If it's not tightened just right or set just right in the flame it can cause issues, other times they are just cheap and are DOA or duds from the manufacturer. You can get decent Rheem brand ones at Home Depot for like $8-12 depending on length.
Posted on 11/7/14 at 2:38 pm to Coon
what kind of heater, part of a central? what's it doing/not doing?
ETA: jut read it, if you open the panel where the igniter box is, there's a little optic sensor with one or two small lens, take a clean rag and wipe those clean and give that a try, if they coat over with the dust the heater won't run for very long
ETA: jut read it, if you open the panel where the igniter box is, there's a little optic sensor with one or two small lens, take a clean rag and wipe those clean and give that a try, if they coat over with the dust the heater won't run for very long
This post was edited on 11/7/14 at 2:43 pm
Posted on 11/7/14 at 5:28 pm to Coon
Happened to me once with Garage Door repair. They kept sending me a bill for months and I told them a couple times I'm not paying it. Eventually, they I just marked it as "Return to Sender." and they got the picture.
Posted on 11/7/14 at 5:32 pm to Coon
Why the frick would you call the same company that did it to you before. They say your dumb add coming a mile away. I'd call them back and pay em double to come out and look at it again.
Posted on 11/7/14 at 8:02 pm to Coon
Why the hell would you call them AGAIN??
Screw me once, shame on you......
Screw me once, shame on you......
Posted on 11/7/14 at 8:42 pm to Coon
Service companies typically charge for time. While they aren't in the business of not fixing anything, sometimes things don't always get fixed the first time around. It's easy for one problem to look like something else and a misdiagnoses happen all the time. If you don't like the guy that came or trust his opinion, call someone else. You still owe that guy for his time, though.
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