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Started By
Message
Screwed by Cox cable just moved to BR
Posted on 9/16/09 at 7:42 pm
Posted on 9/16/09 at 7:42 pm
I just moved to BR and got my bill today for over $300. They installed my cable/internet on Sept 1. I did not have internet until the 14th and had to go through this long ordeal on the phone to finally set it up. I then had to take off work today to wait for the cable man to come and work on the cable end of things since the majority of station would not come in. I then got the bill and instead of a one time installation charge they charged me $177 for several different installation charges. I just got off the phone with them and they were so rude and would not cut me a deal in any way. I had heard about how bad they were when I lived in TX but this is ridiculous. These people are the biggest crooks and I am so angry right now. Is there any competition to deal with these asses??? They did not disclose that will charge you a ton of money to set everything up. They just lie and say it will be a one time fee of $59. Any suggestions would be very much appreciated
7
Posted on 9/16/09 at 8:01 pm to emry123
quote:Yep. I hate 'em. I plan on switching to AT&T Universe as soon as it is available in my area. You could check on that. The only other options are DirectTV and Dish Network.
I just got off the phone with them and they were so rude and would not cut me a deal in any way. I had heard about how bad they were when I lived in TX but this is ridiculous. These people are the biggest crooks
Posted on 9/16/09 at 8:02 pm to emry123
Yeah last year. They tried to charge me a little extra to set up my cable and internet. I can do everything myself and did it correctly. I was internetless for a week or so until someone finally came out. Turns out the cox person put my modem number in wrong, but they still tried to charge me. Teh wizard had none of it and didn't fork over any extra dollars.
Don't try to "cut deals" with them. It's your way because you're right... assuming you're right.
Don't try to "cut deals" with them. It's your way because you're right... assuming you're right.
This post was edited on 9/16/09 at 8:04 pm
Posted on 9/16/09 at 8:12 pm to emry123
You have a right to not be charged the monthly fees for the days you did not have service. What I mean is, if they didn't get all of your services working at the same time, you can have the fees prorated for only the days you did receive service. I've done that before...even for a service outage of just a few hours. I've called and received a four cent credit on my next bill! 
Did I say I hate them??? I do.
Did I say I hate them??? I do.
Posted on 9/16/09 at 8:53 pm to LSURussian
quote:
I plan on switching to AT&T Universe as soon as it is available in my area.
Lafayette Utilities is offering fiber optic connection directly to the homes/business in the city limits (their existing utility coverage area) with bundled phone/tv/internet. I'm looking at getting rid of COX also. What is AT&T Universe?
Posted on 9/16/09 at 8:56 pm to reverendotis
U-Verse. It is the fastest residential/retail internet that you can get.
Posted on 9/16/09 at 8:58 pm to reverendotis
quote:I may have the term wrong. See kfizz's post about "U-Verse." It's a TV/data service offered through AT&T. They announced last week that parts of BR are now wired for it. My area is not, yet.
What is AT&T Universe?
Posted on 9/16/09 at 8:58 pm to kfizzle85
What speeds? LUS is doing 50MBps residential / 100MBps business with default 100MBps between customers on the fiber network in town.
Posted on 9/16/09 at 9:09 pm to reverendotis
I got U-Verse and FIOS (Verizon) mixed up, my bad. FIOS is the fastest, I'm not sure what U-Verse is, but it isn't 50Mbps sounds like ridiculous overkill, not that I wouldn't welcome it.
Posted on 9/16/09 at 9:11 pm to kfizzle85
Does anyone know what the Cox 'standard' internet speed is? I have that and it seems fast to me. But I don't download as much porn as you young guys do.....probably....
Posted on 9/16/09 at 9:15 pm to LSURussian
Around 10 MBps (1200kbytes/second). I hit the upper limit on it sometimes when I download torrents. It's really more than fast enough for anyone other than a pirate fiend.
Posted on 9/16/09 at 9:43 pm to kfizzle85
Eatel, 18 MBPS download, 2 MBPS upload is $46 and some change per month.
Their "super premium" package allows up to 30 MBPS download (forgot the upload speed) for $99.99 per month.
No way I'll pay that.
Their "super premium" package allows up to 30 MBPS download (forgot the upload speed) for $99.99 per month.
No way I'll pay that.
Posted on 9/17/09 at 10:05 am to emry123
Call back and ask to speak to the manager... Just keep saying "unacceptable." Be very long winded and don't let him/her interrupt. Eventually, they will just want to get off of the phone with you and reduce your charge.
You're welcome.
You're welcome.
Posted on 9/17/09 at 11:17 am to BrosieODonnell
Cox sucks . thats why i have directV
Posted on 9/17/09 at 12:30 pm to emry123
Cox Sports Rules!!!
I get good service from cox in Lafayette.
I get good service from cox in Lafayette.
Posted on 9/17/09 at 1:35 pm to kfizzle85
quote:.
Around 10 MBps (1200kbytes/second).
Network speeds are measured in bits, not bytes (Mb, not MB). So all of your numbers off by a factor of 8 roughly.
Posted on 9/17/09 at 1:49 pm to MikeBRLA
I know its wrong, I get them mixed up. This is not an overly technical discussion, so it's more or less irrelevant.
Posted on 9/17/09 at 4:04 pm to kfizzle85
Ascension Parish - Eatel
Cox is just plain awful. Hopefully Eatel invades the Baton Rouge market soon for everyone else. Their customer service is #1.
Cox is just plain awful. Hopefully Eatel invades the Baton Rouge market soon for everyone else. Their customer service is #1.
Posted on 9/17/09 at 8:31 pm to jkb531
you can thank our ex-governor Blanco for giving Cox sole rights in BTR. no competition!
Posted on 9/18/09 at 8:27 am to emry123
I can't complain about Cox. I just moved about 2 months ago and switched my home phone over to Cox also. I'm trying to keep my expenses down and not home all that much, so I just have basic cable, slowest internet & min. phone service, but they didn't charge me any connection fees and its only about $59/month for everything. I hardly ever use the phone and never have any problems with the internet, even when the kids are home and 3 of us on wireless.
Also, got to talking to the cable guy while he was connecting things and ended up listing his house.
Also, got to talking to the cable guy while he was connecting things and ended up listing his house.
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