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Rec Tec and their customer service
Posted on 2/28/26 at 12:26 pm
Posted on 2/28/26 at 12:26 pm
Everyone I know who owns a Rec Tec - myself included - has had a truly great experience with Rec Tec’s customer service.
But isn’t it a red flag that all of us have had experience with their customer service? It’s like they intentionally make their products break so that you feel great when they send you a part for free.
By contrast, I couldn’t tell you what Weber’s customer service is like.
But isn’t it a red flag that all of us have had experience with their customer service? It’s like they intentionally make their products break so that you feel great when they send you a part for free.
By contrast, I couldn’t tell you what Weber’s customer service is like.
9
Posted on 2/28/26 at 12:37 pm to Obi Wan Ryobi
Had mine for 6 years and zero issues.
Posted on 2/28/26 at 12:58 pm to Obi Wan Ryobi
Only reason I've ever had to deal with customer service is my own fault. Pre heated the bullseye without opening it and baked a plastic handle grill brush in it. Grill grate was not salvageable.
That said, Evan was wonderful to work with getting the new grate.
That said, Evan was wonderful to work with getting the new grate.
Posted on 2/28/26 at 1:31 pm to Obi Wan Ryobi
I’m not saying you are correct but I’ve had to call them on 3 different occasions for a pellet grill that’s 3 years old… and all 3 times it’s been when I had plans to cook that day and the grill wouldn’t work. They were kind and easy to deal with but I’m not buying another grill from them.
On a side note, anyone interested in a three year old bullet that needs a new controller? I’ll sell it to you for treefiddy
On a side note, anyone interested in a three year old bullet that needs a new controller? I’ll sell it to you for treefiddy
Posted on 2/28/26 at 1:38 pm to Obi Wan Ryobi
quote:
By contrast, I couldn’t tell you what Weber’s customer service is like.
It was pretty good the couple times I called them years ago. Called on a Sunday afternoon, and a friendly American answered the phone and got me the part I needed. One time I had a shroud/lid getting rusty after 10+ years, back when they had like a 25 year warranty on that part. Called up, and they sent me a new one with no questions or request for pics.
Posted on 2/28/26 at 1:39 pm to Obi Wan Ryobi
way too many moving parts, electronics and other shite to break on those things. I know in theory that they make cooking easier but not if it’s always broken.
I’ll stick with charcoal and a chimney starter
I’ll stick with charcoal and a chimney starter
Posted on 2/28/26 at 1:55 pm to Obi Wan Ryobi
I have had my Weber kettle performance for 15 years without any problems whatsoever and use it at least once a week. No electronics etc. Just a rain cover
Posted on 2/28/26 at 3:04 pm to entmd2002
quote:well that’s why you don’t have any problems there’s nothing to break
No electronics etc. Just a rain cover
Posted on 2/28/26 at 7:38 pm to Obi Wan Ryobi
I emailed them yesterday. I have a 3 1/2 year old 590 with a 4 year warranty. One of the numbers on the temp screen wasn’t showing up and paint on the lid is bubbling up/ rust.
They’re sending me a new “controller digitizer” and said they’re out of stock of the lids so they’re sending a can of high heat spray paint to touch up my lid.
Kind of aggravating but what can you do
They’re sending me a new “controller digitizer” and said they’re out of stock of the lids so they’re sending a can of high heat spray paint to touch up my lid.
Kind of aggravating but what can you do
Posted on 2/28/26 at 8:23 pm to Obi Wan Ryobi
Been having my Recteq for ~6 years. There was some shipping damage and customer service was easy and responsive. Never needed again. There is a rectec forum that I go to at times. If you have questions, they have a lot of people there that have good information.
Posted on 3/1/26 at 5:17 am to Obi Wan Ryobi
Webers is excellent as well.
I haven't had anything break but when I call to order new parts to replace (grates etc) they pull my account up, if it's all under warranty still they ship them to me at no cost.
I haven't had anything break but my grill has no moving parts like my rec tec
I haven't had anything break but when I call to order new parts to replace (grates etc) they pull my account up, if it's all under warranty still they ship them to me at no cost.
I haven't had anything break but my grill has no moving parts like my rec tec
Posted on 3/1/26 at 9:58 am to entmd2002
quote:
have had my Weber kettle performance for 15 years without any problems whatsoever and use it at least once a week.
Yep, that’s about how often I grilled when I had to light charcoal.
I use my Bullseye probably 3 times a week on average, because all I have to do is flip a switch to start it.
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