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Started By
Message
Companies using AI for customer support
Posted on 2/16/26 at 10:51 am
Posted on 2/16/26 at 10:51 am
Looks like companies are phasing out unhelpful customer support Indians (dot not feather) and replacing them with equally unhelpful AI agents.
My Ring doorbell camera has been going in and out, and they sent me out a replacement last month. With the holidays and general life, I wasn't able to install the new doorbell until yesterday.
They asked that I return the defective camera to them, but the UPS label they sent is expired, and I've spent the past 30 minutes arguing with an AI agent to get a flesh and blood human to help me since the AI can't do shite other than point me towards some articles that have nothing to do with my issue.
AI: I understand you received a replacement Ring doorbell in December and now need to return your original device, but the UPS return label has expired. For warranty replacement returns in the United States, a return shipping label is typically attached to the email you received when the replacement was processed. Since your label has expired, you'll need to contact Customer Support directly to request a new return shipping label, as I'm not able to generate or email shipping labels. They'll be able to provide you with a current label so you can complete the return of your original device.
Me: Can you put me in touch with a person who can help me?
AI: I understand you need to speak with someone who can generate a new UPS return label for your doorbell exchange. Here's how you can reach our support team:
Open your Ring app and tap the menu (?)
Scroll down to Help
Tap Contact Support
Tap the Contact Support button
Tap the Contact Support button to open Chat
This will connect you directly with a support representative who can issue a new return shipping label for your original doorbell
The problem is, going through these steps just brings me back to the AI chat that can't help me.
I spent another 10 minutes trying to get the AI to give me the phone number to Customer Support.
I call Customer Support and another AI answers.
I think I'd rather the Indians.
My Ring doorbell camera has been going in and out, and they sent me out a replacement last month. With the holidays and general life, I wasn't able to install the new doorbell until yesterday.
They asked that I return the defective camera to them, but the UPS label they sent is expired, and I've spent the past 30 minutes arguing with an AI agent to get a flesh and blood human to help me since the AI can't do shite other than point me towards some articles that have nothing to do with my issue.
AI: I understand you received a replacement Ring doorbell in December and now need to return your original device, but the UPS return label has expired. For warranty replacement returns in the United States, a return shipping label is typically attached to the email you received when the replacement was processed. Since your label has expired, you'll need to contact Customer Support directly to request a new return shipping label, as I'm not able to generate or email shipping labels. They'll be able to provide you with a current label so you can complete the return of your original device.
Me: Can you put me in touch with a person who can help me?
AI: I understand you need to speak with someone who can generate a new UPS return label for your doorbell exchange. Here's how you can reach our support team:
Open your Ring app and tap the menu (?)
Scroll down to Help
Tap Contact Support
Tap the Contact Support button
Tap the Contact Support button to open Chat
This will connect you directly with a support representative who can issue a new return shipping label for your original doorbell
The problem is, going through these steps just brings me back to the AI chat that can't help me.
I spent another 10 minutes trying to get the AI to give me the phone number to Customer Support.
I call Customer Support and another AI answers.
I think I'd rather the Indians.
16
Posted on 2/16/26 at 10:53 am to boxcarbarney
quote:
equally unhelpful AI agents
Ain’t that the fricking truth.
Posted on 2/16/26 at 10:53 am to boxcarbarney
hell Taco Bell order taking in drive through is all automated AI.
Posted on 2/16/26 at 10:53 am to boxcarbarney
Walmart Plus AI support is the shiznit.
Calling CVS is a pita.
That's all I got.
Calling CVS is a pita.
That's all I got.
Posted on 2/16/26 at 10:54 am to boxcarbarney
An AI assistant who sends you in a communication loop forever or an Indian (dot) in New Delhi, India who you cannot understand and is reading off a script? Sounds like mental torture.
This post was edited on 2/16/26 at 10:58 am
Posted on 2/16/26 at 10:55 am to boxcarbarney
That's a feature, not a bug.
They hope you get frustrated enough that you just pay for your own UPS shipping
They hope you get frustrated enough that you just pay for your own UPS shipping
Posted on 2/16/26 at 10:57 am to boxcarbarney
WM AI at least will bring in a human if needed.
Posted on 2/16/26 at 10:58 am to boxcarbarney
at least the AI girls sounds hot
Posted on 2/16/26 at 10:59 am to boxcarbarney
Holy shite. I finally got a real person on the phone, and this Indian lady can barely speak English.
She keeps saying to me "Sir, please a slow down so I can be understanding better."
She keeps saying to me "Sir, please a slow down so I can be understanding better."
Posted on 2/16/26 at 11:00 am to Bjorn Cyborg
quote:
They hope you get frustrated enough that you just pay for your own UPS shipping
Then I just won't send them the old camera back. I'm trying to do the decent thing here.
Posted on 2/16/26 at 11:01 am to boxcarbarney
You are absolutely right!
Unfortunately we humans here at Tigerdroppings.com OT Lounge forum are unable to help you with external issues.
Perhaps you could get more help on the Tigerdroppings.com Help Board forum. Would you like me to transfer you?
Unfortunately we humans here at Tigerdroppings.com OT Lounge forum are unable to help you with external issues.
Perhaps you could get more help on the Tigerdroppings.com Help Board forum. Would you like me to transfer you?
Posted on 2/16/26 at 11:03 am to Byron Bojangles III
quote:
hell Taco Bell order taking in drive through is all automated AI.
Order on the app baw
Posted on 2/16/26 at 11:04 am to SallysHuman
quote:
Calling CVS is a pita.
Posted on 2/16/26 at 11:10 am to boxcarbarney
I just keep saying "speak with a real agent" at the phone until I feel my blood pressure rise enough to hang up and try again ten minutes later.
AI is a fricking scourge on humanity
AI is a fricking scourge on humanity
Posted on 2/16/26 at 11:14 am to boxcarbarney
Went through this today. I need a repair on a Sharp Drawer Microwave. I call multiple service companies in the GNO area - all human interaction, but nobody works on Sharp microwaves.
I call Sharp US. I play the AI game, and they give me two numbers to call. Neither of them work on microwaves.
Such a terrible product to offer customers....shitty customer support
I call Sharp US. I play the AI game, and they give me two numbers to call. Neither of them work on microwaves.
Such a terrible product to offer customers....shitty customer support
Posted on 2/16/26 at 11:27 am to boxcarbarney
quote:They're called “Guardians” or “Commanders” now.
I think I'd rather the Indians.
Get with the times, old boy.
Posted on 2/16/26 at 11:30 am to SallysHuman
quote:
Walmart Plus AI support is the shiznit.
Calling CVS is a pita.
That's all I got.
Posted on 2/16/26 at 11:30 am to SallysHuman
quote:
Calling CVS is a pita.
fricking hate that store with the heat of a thousand suns, I am forced to use them.
Posted on 2/16/26 at 11:34 am to boxcarbarney
They just penalize you for wanting to do a live chat option versus talking on the phone. You can bypass the recording options on a phone call 99% of the time and talk to someone live.
Posted on 2/16/26 at 1:39 pm to boxcarbarney
quote:
Then I just won't send them the old camera back. I'm trying to do the decent thing here.
Then they'll prob bill you again.
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