Potential Gift Card Scam - Lowe's

Earlier in the year, my wife and I attempted to use three separate gift cards only to be told at the register that all had a zero balance. We knew this was false. We'd never used any of the three cards. LSS - we requested to speak with a manager, knowing we were being screwed. The manager returned from the back office, confirming that all three cards had the amount on the cards. We simply pushed the matter, knowing that if the cards had been used Lowe's would have an electronic record of the use.

We shop in HD and Lowe's all the time, therefore we don't care if we are refunded money or given a gift card to spend whenever.

How often does this happen? I think a majority of customers would assume they'd used the card and simply move on and likely discard the gift card itself.

FF to earlier this week. My wife and I attempted to use two gift cards. Both were initially reported as having a zero balance. We knew otherwise. One of the cards was subsequently proven as having the amount we idenitified. The other card, an assistant manager maintained had a zero balance. We again know this isn't true. After explaining our historical experience, an AM agreed to research and report back to us. We've not heard back yet.

This scenario played out across the entire USA, and all the gift cards would result in massive corporate theft.

We've discussed this experience with more than one cashier at Lowe's since the original incident. Several expressed the belief that this occurs fairly frequently.

If true, a class action should be filed.

Has anyone else experienced this?