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Calling Customer Service and getting an Indian Call Center
Posted on 8/6/25 at 11:46 am
Posted on 8/6/25 at 11:46 am
Only slightly less frustrating than having to say "REPRESENTATIVE" to a computer 6 times before you can get a human being on the phone
Then you get the heavily accented Indian with a strangely Anglo sounding name
They always introduce themselves as Mike, or Tom, or Amanda. When everyone knows they are really Muktar or Punjab or Arjun.
And no matter what problem you have, they are overly apologetic about it, but in no way can they actually solve it.
I've tried to limit the number of companies I do business with who use Indian call centers.
Then you get the heavily accented Indian with a strangely Anglo sounding name
They always introduce themselves as Mike, or Tom, or Amanda. When everyone knows they are really Muktar or Punjab or Arjun.
And no matter what problem you have, they are overly apologetic about it, but in no way can they actually solve it.
I've tried to limit the number of companies I do business with who use Indian call centers.
32
Posted on 8/6/25 at 11:47 am to boxcarbarney
"Dank you for calling eighty & T, my name is Dave"
This post was edited on 8/6/25 at 11:48 am
Posted on 8/6/25 at 11:49 am to JetsetNuggs
quote:
Dank you for calling eighty & T, my name is Dave"
I heard that in "Apu".
Posted on 8/6/25 at 11:49 am to boxcarbarney
quote:
I've tried to limit the number of companies I do business with who use Indian call centers.
Ha, good luck! Even my damn bank, a small credit union, uses them. I was shocked when I called to activate a new debit card. I had changed phone numbers since the account was opened, and apparently if you call from a number that doesn't match what is on file they kick you out of the automated system to a customer service representative. I couldn't understand the guy at all, and he wasn't helpful. I ended up having to go to the bank.
Posted on 8/6/25 at 11:50 am to boxcarbarney
I pressed 1 for ENGLISH
Posted on 8/6/25 at 11:53 am to JetsetNuggs
quote:
"Dank you for calling eighty & T, my name is Dave"
I've started playing the same game. When they say, "Ello my name es George, how can I help you?"
I say, "Hey, George......I'm Dinesh!"
This post was edited on 8/6/25 at 11:54 am
Posted on 8/6/25 at 11:53 am to boxcarbarney
I find indian call centers to be less annoying than dealing with the DMV. And thats relevant because I believe US based call centers would be full of the same people who work at the DMV.
Posted on 8/6/25 at 11:54 am to boxcarbarney
Now they are going to phillipino call centers and they very hard to understand
Posted on 8/6/25 at 11:54 am to boxcarbarney
Wait until they switch over the location of the call center to the Philippines, and gets even worse
At least the people in India will stop and listen to what you’re saying, the people in the Philippines just keep rambling on and they don’t shut the frick up for 10 minutes until they’ve read everything on their little plastic card full of scripts
At least the people in India will stop and listen to what you’re saying, the people in the Philippines just keep rambling on and they don’t shut the frick up for 10 minutes until they’ve read everything on their little plastic card full of scripts
Posted on 8/6/25 at 11:56 am to boxcarbarney
AI cannot replace Indians soon enough
Posted on 8/6/25 at 12:06 pm to boxcarbarney
I don't know why but my brain does not recognize Indians as humans. I get irrationally mad when speaking with them whether it's on the phone or in person.
I once had an Indian cab drive pick me up at F&M's when I was in college. When he arrived, I sat in the cab, we yelled at each other for about 20 seconds like we were mortal enemies and I got out and slammed the door and he took off. To this day I have no idea what was said in that heated exchange.
Since that incident, I've tried to be more inclusive towards the dot culture.
I once had an Indian cab drive pick me up at F&M's when I was in college. When he arrived, I sat in the cab, we yelled at each other for about 20 seconds like we were mortal enemies and I got out and slammed the door and he took off. To this day I have no idea what was said in that heated exchange.
Since that incident, I've tried to be more inclusive towards the dot culture.
Posted on 8/6/25 at 12:09 pm to Cage Fighter Trainee
quote:
I don't know why but my brain does not recognize Indians as humans. I get irrationally mad when speaking with them whether it's on the phone or in person.
A normal response from someone that has grown up and lived in a civilized society.
Posted on 8/6/25 at 12:17 pm to boxcarbarney
The only company I've called lately where I consistently get Americans on the line is USAA.
Posted on 8/6/25 at 12:30 pm to LSUBFA83
Oldie but still relevant and funny:
Posted on 8/6/25 at 12:34 pm to boxcarbarney
My wife's last job was at Kemper Insurance. Those clowns off-shored their payroll department except for a couple ppl here in the US which my wife was one of. Imagine having to calling some Punjab up to ask about your paycheck not being right. Some middle manager doing middle manager things thought it was a great idea to cut costs so he could get a bigger bonus. They ended up firing him.
She saw the writing on the wall and went to another company.
She saw the writing on the wall and went to another company.
Posted on 8/6/25 at 12:40 pm to boxcarbarney
I was working at Worley and they love sending engineering work to India. Gotta love that slave labor. Anyways, I would have to correspond with these people regularly and no matter how much I tried I couldn't understand any of them. My level of stress, anxiety and anger at the end of the day damn near gave me an aneurism. Couldnt leave that place fast enough.
Posted on 8/6/25 at 12:44 pm to boxcarbarney
quote:
Indian Call Center
For most, this is probably a few-times-a-year occurrence, for me it's every single day. One of our major clients has shifted most of their logistical coordination to a call center in India. Nothing quite like an Indian half the world away trying to coordinate logistics with a Boudreaux out of Fourchon or Midland or some way off rig location in the Permian. Fun stuff.
Posted on 8/6/25 at 12:45 pm to Power-Dome
quote:
Now they are going to phillipino call centers and they very hard to understand
Next time I have to call UMMC I'm going to press 2 for Spanish. That way the person on the other end will speak the requested language.
Posted on 8/6/25 at 12:46 pm to boxcarbarney
quote:
They always introduce themselves as Mike, or Tom, or Amanda.
When I saw the thread title my first thought was that I know his name ain't really Steve.
Posted on 8/6/25 at 12:48 pm to boxcarbarney
quote:
Calling Customer Service and getting an Indian Call Center
is just part of the American experience!
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