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American Airlines plans to lay off 650+ people to provide "elevated customer service"
Posted on 1/30/24 at 4:08 pm
Posted on 1/30/24 at 4:08 pm
quote:
American Airlines to lay off 656 employees to provide 'elevated' customer service
American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline.
"Today, we announced updates to our contact center organization that will help us better serve our customers. As part of these updates, we are creating a new Customer Success team that will be dedicated to providing more convenient, elevated support to American Airlines customers with some of their most complex travel needs," the airline said in a statement to USA TODAY.
"Unfortunately, this means some current positions will be eliminated. We’re working closely with impacted team members to support them through this transition including providing exclusive access to job openings throughout American Airlines, outplacement services and severance."
LINK
How bad were those 656 employees that customer service will be better without them?
This post was edited on 1/30/24 at 4:25 pm
17
Posted on 1/30/24 at 4:10 pm to frequent flyer
Today has been a bloodbath with the layoffs. I'm glad gay prostitution is in high demand.
Posted on 1/30/24 at 4:10 pm to frequent flyer
Holy moly their customer service is bad enough as is.
Posted on 1/30/24 at 4:15 pm to frequent flyer
quote:well that's certainly one way to spin it
American Airlines plans to lay off 650+ people to provide "elevated customer service"
Posted on 1/30/24 at 4:16 pm to Commandeaux
quote:
Today has been a bloodbath with the layoffs
Let's go Brandon
Posted on 1/30/24 at 4:19 pm to frequent flyer
Dead link
So are they creating 650+ new positions with more authority?
Otherwise, this is corporate-speak at the worst.
So are they creating 650+ new positions with more authority?
Otherwise, this is corporate-speak at the worst.
Posted on 1/30/24 at 4:20 pm to frequent flyer
AA has over 100,000 employees in the US, while any job cuts are not good news, 656 out of 100,000+ is not really much. For now…
This post was edited on 1/30/24 at 4:21 pm
Posted on 1/30/24 at 4:21 pm to frequent flyer
Linky no worky
Posted on 1/30/24 at 4:22 pm to frequent flyer
All mechanics, so no big deal.
Posted on 1/30/24 at 5:03 pm to frequent flyer
The old addition by subtraction.
Posted on 1/30/24 at 5:04 pm to frequent flyer
Posted on 1/30/24 at 5:07 pm to frequent flyer
I'm curious if this means they're outsourcing these jobs to India for cheaper? Called Hilton a few weeks ago and got routed to an Indian call center, could barely understand the woman on the phone
Posted on 1/30/24 at 6:25 pm to CuseTiger
Maybe the key to illegal immigration is to open call centers in Mexico and the rest?
Posted on 1/30/24 at 6:26 pm to frequent flyer
They are just laying off a few woke Nazi stews. If they were smart they'd get rid of all of them and start over.
Posted on 1/30/24 at 6:29 pm to Commandeaux
quote:
Today has been a bloodbath with the layoffs. I'm glad gay prostitution is in high demand.
So is every liberal on the Poli Board.
Posted on 1/30/24 at 6:31 pm to CuseTiger
quote:
I'm curious if this means they're outsourcing these jobs to India for cheaper?
No. In fact, of the 600+, the employee has a chance to be reassigned to the 24/7 elevated CSR team which currently has about <200 FTE now in Texas and Arizona.
Posted on 1/30/24 at 6:33 pm to frequent flyer
Jobs report will show 500k jobs created on the headline Friday 
Posted on 1/30/24 at 6:35 pm to frequent flyer
quote:
How bad were those 656 employees that customer service will be better without them?
They've had a ton of terrible employees for decades. So it's not inconceivable that this is a great move.
But it's American Airlines so it's hard to think that they are doing anything that makes sense.
Posted on 1/30/24 at 7:19 pm to frequent flyer
quote:
How bad were those 656 employees
AI incoming...
Posted on 1/30/24 at 8:11 pm to frequent flyer
quote:
American Airlines to lay off 656 white employees to provide 'elevated' customer service
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