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Started By
Message
re: Hurricane Ida- MSY Waivers to Sept 12 for Delta/AA/UA, October 2 for Southwest
Posted on 8/31/21 at 11:27 am to TigerAlumni2010
Posted on 8/31/21 at 11:27 am to TigerAlumni2010
quote:
Southwest made me pay a change fee on switching to Houston, frick them.
When your original flight is officially cancelled, call back in and explain the situation. Write in if you need to but you should not have to pay
1
Posted on 8/31/21 at 11:29 am to RC
quote:
I called Southwest yesterday and they told me I would have to pay a change fee if I changed to Houston because they still planned to return to service on Wednesday.
I am hearing they have cancelled all flights through Friday so I'll try again when they officially cancel my flight.
I'd call back in again and ask the agent how they're going to operate a flight with no power. If they won't help, you need to push back more in these situations. There are bad apples in the batch sometimes when you call in
Posted on 8/31/21 at 11:32 am to CuseTiger
Cuse, I was supposed to leave out of MSY on Delta friday morning to go to UCLA game. Rather than wait on Delta, I bought one way to West Coast on American out of BTR on Thursday night for $223. I figure if Delta ends up canceling, I get a refund. If they don't cancel, I'll cancel and hopefully get a credit. I just didn't want to wait until Thursday and have very limited options.
Posted on 8/31/21 at 11:34 am to ForeverLSU5
quote:
Thanks, I never got an option for a callback and doing it online still shows a price difference. Is delta not allowing changing the origin airports under their waiver?
Depends on the agent. But online I wouldn't expect it to work unless they include the airport distance change within a few hundred miles. Maybe they'll update it today, but I think you're stuck waiting on the callback/on hold
Posted on 8/31/21 at 11:38 am to Stevo
quote:
Rather than wait on Delta, I bought one way to West Coast on American out of BTR on Thursday night for $223. I figure if Delta ends up canceling, I get a refund.
Good call and the best solution given the circumstances. Book the confirmed way out of here for Thursday and when delta cancels ask for the refund. You can do that part online pretty easily
Posted on 8/31/21 at 11:50 am to CuseTiger
Cuse, anyway to find out if our flight back on United is still good to come back tomorrow afternoon? We haven’t got a cancelled notification yet
Posted on 8/31/21 at 12:16 pm to CP3LSU25
quote:
I have a flight from MSY to Austin on Thursday. That should be ok by then, right?
I was on that flight, connecting to LAX. Called Southwest they put on a flight out of Houston @10:30 get to LAX at 2:45pm, and gave me a credit ($18)
Had to rebook my return flight thur Houston, staying an extra day.
This post was edited on 8/31/21 at 12:21 pm
Posted on 8/31/21 at 12:26 pm to Civildawg
quote:
anyway to find out if our flight back on United is still good to come back tomorrow afternoon? We haven’t got a cancelled notification yet
Plan on it being cancelled but as of current no cancellations on United for tomorrow afternoon. Southwest is cancelled all the way up through Thursday midday so if you were scheduled on them please rebook now
Posted on 8/31/21 at 12:34 pm to CuseTiger
The SW website says Flights out of MSY aren’t resuming until Sunday, September 12th.
Posted on 8/31/21 at 12:38 pm to tigers25
SW website says my parents nonstop flights from MSY to Vegas tomorrow evening at 6:25pm is now cancelled. Son of a bitch. I tried telling them to switch with me.
Posted on 8/31/21 at 1:23 pm to tigers25
quote:
The SW website says Flights out of MSY aren’t resuming until Sunday, September 12th.
Where did you see that at on their website?
Posted on 8/31/21 at 1:26 pm to TigerAlumni2010
I called SW 2x earlier today and they were going to make me pay fare difference (expensive since last minute). However after say noon today it sounds like Southwest has cancelled all flights in and out of MSY through Sept. 11th (according to SW rep I just got off the phone with). My Thursday flight showed cancelled in the SW app, but I could not change it online. I called SW for the third time today and this time had no problem requesting a different departure location (Hobby) for my Sept 2nd flight (did not have to pay the fare differences). They also rebooked my Sept 6th return flight to MSY, now to HOU with no fare difference required. Call SW now to get your flight changed. I had a 35 min call-back time at 1:00 PM.
This post was edited on 8/31/21 at 1:29 pm
Posted on 8/31/21 at 1:34 pm to tigers25
quote:
SW website says my parents nonstop flights from MSY to Vegas tomorrow evening at 6:25pm is now cancelled. Son of a bitch. I tried telling them to switch with me
Sorry man, you and I both tried to warn them
Posted on 8/31/21 at 1:35 pm to JerryGarcia
quote:
. I called SW for the third time today and this time had no problem requesting a different departure location (Hobby) for my Sept 2nd flight (did not have to pay the fare differences). They also rebooked my Sept 6th return flight to MSY, now to HOU with no fare difference required. Call SW now to get your flight changed. I had a 35 min call-back time at 1:00 PM.
Glad you got things sorted but what a pain you got bad agents to start with
Posted on 8/31/21 at 1:43 pm to TigerCub
I set MSY as the departure airport and chose 25 different cities arriving at and none of them fly out until Sunday September 12th
I’m bored in my hotel room lol, if you’re wondering why I did that. Plus I know Orleans and Jefferson are shithole parishes
I’m bored in my hotel room lol, if you’re wondering why I did that. Plus I know Orleans and Jefferson are shithole parishes
Posted on 8/31/21 at 1:48 pm to CuseTiger
I think it was a combination of less than helpful agents along with the need for SW to pull the trigger on flight cancellations. I guess the more experienced agents can foresee the upcoming cancellations and help the customers out in advance (and maybe reducing their call load for the future).
SW may have also slightly changed their internal policies to be a bit more strict. Maybe helps keep people from taking advantage in less catastrophic circumstances.
SW may have also slightly changed their internal policies to be a bit more strict. Maybe helps keep people from taking advantage in less catastrophic circumstances.
Posted on 8/31/21 at 2:06 pm to tigers25
Ok I looked on their webiste and saw that flights through the 11th were listed as "unavailable". I didn't necessarily know if that meant they weren't flying or just unavailable for booking due to the current situation. The reason I was wondering is that I have a flight leaving on the 12th.
This post was edited on 8/31/21 at 2:08 pm
Posted on 8/31/21 at 2:19 pm to CuseTiger
quote:
When your original flight is officially cancelled, call back in and explain the situation. Write in if you need to but you should not have to pay
Thanks, will try that later today.
Posted on 8/31/21 at 3:07 pm to TigerAlumni2010
We are scheduled to fly out of MSY Friday morning. I am on the phone now with an agent trying to get that changed to Gulfport or Jackson
Posted on 8/31/21 at 3:11 pm to Gulf Coast Tiger
Good because it is cancelled, just not publicly yet. There will be ZERO flights leaving MSY at all this week. NONE
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