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RickAstley
LSU Fan
Reno, Nevada
Member since May 2011
1835 posts

Periodic Internet Time Outs - Home Network
I have an issue where my home internet periodically times out. We'll have a stable wi-fi/ethernet connection, and then an intermittent period where connectivity either drops, or becomes very unstable. We've had the ISP out several times (ongoing for months), and most recently the onsite technician shared that the issue is between a device on the network and our Netgear Orbi router. I'm looking for advice from the board on how to verify if a device is causing feedback/disruption to the network. Do I just start unplugging devices one at a time and monitoring performance, or can I monitor the performance of all devices at a time?

I consider myself tech savvy, but networking is an area of weakness. My wife and I work from home and it is very noticeable to us because it will disrupt meetings that we are on.


Tiger_n_Texas
LSU Fan
Member since Aug 2014
292 posts

re: Periodic Internet Time Outs - Home Network
What modem do you have? Several modems using the Puma6 and 7 chipsets have reported similar issues. I believe there is/was a class action suit for the issue. I know my old surfboard SB6190 had similar issues. Latency would build and it would start dropping data packets. Switched to a Netgear CM600 and haven't noticed it since. Before doing that I also contacted comcast several times and they determined my neighbor's internet was having feedback into the pedestal. Nothing got better until I ditched the SB6190.


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LSURep864
LSU Fan
Moscow, Idaho
Member since Nov 2007
9203 posts
 Online 

re: Periodic Internet Time Outs - Home Network
A simple test is this.

Open CMD

Type ping -t 8.8.8.8

See how often your pings don’t reach the destination with a ms time or if they do a very high time such as 500ms.

From there you can determine your issue. Try it hardwired. Then try it on WiFi from different spots all over your house.

This also works on MAC but the commands are a bit different. Same concept.
This post was edited on 6/8 at 11:43 am


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Korkstand
LSU Fan
Plaquemine, LA
Member since Nov 2003
21983 posts

re: Periodic Internet Time Outs - Home Network
Does only the wifi drop out or hardwired connections too?

How often and for how long does it happen?

Which ISP?


There are ways to monitor what's happening on the network, but honestly I'm not super knowledgeable about them myself, much less to the point where I could help via message board. I would probably start with some long running pings to figure out where things are going wrong. Ping your router from a laptop connected via WiFi. Ping somewhere on the internet from a hardwired device. Determining whether it's your wifi or your whole connection will go a long way toward fixing it.


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gpburdell
Georgia Tech Fan
ATL
Member since Jun 2015
844 posts

re: Periodic Internet Time Outs - Home Network
Does this happen on wired devices or only wifi? The next time this happens plug a laptop into your router and see if it still works over an ethernet cable. If it does then it's your wifi.

If it doesn't, try plugging directly into your ISP modem and see if that works. If it does, then it's your router.

How long on average does the connection drop for? Are we talking seconds, minutes or hours.

This post was edited on 6/8 at 11:57 am


Slingscode
Rice Fan
Houston, TX
Member since Sep 2011
1258 posts

re: Periodic Internet Time Outs - Home Network
Same shite happens to me too on a wired network. ATT fiber.


Korkstand
LSU Fan
Plaquemine, LA
Member since Nov 2003
21983 posts

re: Periodic Internet Time Outs - Home Network
I had a similar problem for a while, internet would get slow and flaky sometimes. It almost always happened at night, which led me to believe it was an ISP issue with congestion, or some weird temperature related issue. Turns out it was a problem with the DNS I was using. Cloudflare (1.1.1.1) would just go tits up for me, and seemingly only me because I couldn't find anyone else complaining about it. I never did figure out the cause, I just switched to opendns and the problem went away.

Maybe there is something on my network that cloudflare didn't like and they were throttling me? No clue.

Not saying this is OP's problem because most people just use their ISP's DNS servers, but just thought I would mention it.


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RickAstley
LSU Fan
Reno, Nevada
Member since May 2011
1835 posts

re: Periodic Internet Time Outs - Home Network
This happens for wired and wireless devices. The drops usually span around 10 seconds. Sometimes it is considerably worse, other times it is just a blip. One thing that I've seen more often than not is that we are still receiving data, but uploading back hits a snag. This isn't true for every example, but fairly common. An example is with video meetings and phone calls. Never does the audio or video feed stop for me. I can hear and see the participant, but my audio drops to them as well as video feed.


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Ace Midnight
Between sanity and madness
Member since Dec 2006
79774 posts

re: Periodic Internet Time Outs - Home Network
quote:

Cloudflare (1.1.1.1) would just go tits up for me, and seemingly only me because I couldn't find anyone else complaining about it. I never did figure out the cause, I just switched to opendns and the problem went away.


I'm not certain, but I think there is some backbone issues with DNS lookup. Like you, I was using Cloudflare on my desktop browser AND phone, for years and it was fine. I started getting DNS_Probe and DNS_Error timeouts a few weeks back. I changed to automatic, to Google Public, OpenDNS and the problem would clear and return.

Finally settled down a couple of days ago. I saw sporadic reports, but nothing consistent. Could be various ISPs started treating folks with Public DNS settings a little differently, but it was certainly a strange set of errors that has disappeared as suddenly as it appeared (at least for me).

(ETA: I'm back to Cloudflare on IPV4 and IPV6 and seems to be fine.)
This post was edited on 6/8 at 8:02 pm


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RickAstley
LSU Fan
Reno, Nevada
Member since May 2011
1835 posts

re: Periodic Internet Time Outs - Home Network
Some info about my network/devices:
- Cable internet with 110 Mbps download 10Mbps upload (if all the conditions are right)
- Modem is Arris Touchstone SB6183
- Netgear Orbi router with one satellite hardwired.
- I have pi-hole setup with a raspberry pi 2 board
- Philips hue bridge wired
- Samsung Smartthings hub 2 wired
- Unmanaged network switch
- Miscellaneous wired and wireless every day use devices such as smart tv, laptops, phones, etc...

I typically run a ping to google.com during the day and I will see intermittent drops. When I start to see a steady stream of time outs, that is when we experience issues the most. I haven't run a ping to the router or modem.

I am tempted to remove the pi-hole and go back to the default setup. I'm not convinced that it is the problem.



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CaptainsWafer
USA Fan
TD Platinum Member
Member since Feb 2006
54473 posts

re: Periodic Internet Time Outs - Home Network
Sounds like your internet connection

Gave you up
Let you down
Ran around
And
Deserted you.


dakarx
Member since Sep 2018
2716 posts

re: Periodic Internet Time Outs - Home Network
Don't gove up on your pi-hole....improve it. Add unbound and make it a cursive dns server for you.... in simple terms it caches all of your queries so it doesn't have to ask outside for dns so often.

unbound


FreddieMac
LSU Fan
Baton Rouge
Member since Jun 2010
13993 posts

re: Periodic Internet Time Outs - Home Network
How many devices connected to your wireless AP?


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gpburdell
Georgia Tech Fan
ATL
Member since Jun 2015
844 posts

re: Periodic Internet Time Outs - Home Network
quote:

Don't gove up on your pi-hole....improve it. Add unbound and make it a cursive dns server for you.... in simple terms it caches all of your queries so it doesn't have to ask outside for dns so often.


+1 I'm using Pi-hole and unbound as my DNS as well.


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