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Google and Huawei will pay Nexus 6P owners for battery woes

Posted on 4/11/19 at 3:46 pm
Posted by The Egg
Houston, TX
Member since Dec 2004
81897 posts
Posted on 4/11/19 at 3:46 pm
LINK

quote:

Did your Nexus 6P get stuck in boot loops and randomly shut down due to battery issues? If so, you might be in line for some cash. Google and Huawei have reached a preliminary agreement to settle a class action lawsuit with compensation for owners of the Android reference phone. Provided the court approves the settlement on May 9th, anyone who bought the 6P from September 25th, 2015 onward will be eligible for as much as $400 if they provide documentation. Those who already received a Pixel XL as part of a warranty exchange can only qualify for a maximum of $10.

This isn't the first such lawsuit in recent memory. As The Verge pointed out, LG faced a similar lawsuit after multiple phone models (including the Nexus 5X) suffered from their own boot loop troubles. In January 2018, it paid $425 (or $700 via rebate) per person for the fault. While incidents like this are headaches for customers, they do tend to lead to settlements like this -- eventually.
Posted by bluebarracuda
Member since Oct 2011
18856 posts
Posted on 4/11/19 at 4:12 pm to
Damn, I'd much rather that $400 now then my Pixel XL, but I don't know if I could have lived through another year with that 6P
Posted by SlowFlowPro
Simple Solutions to Complex Probs
Member since Jan 2004
451521 posts
Posted on 4/11/19 at 4:47 pm to


i bet Google offers a huge credit probably 1.5-2x the cash settlement
Posted by Hu_Flung_Pu
Central, LA
Member since Jan 2013
22387 posts
Posted on 4/11/19 at 6:42 pm to
quote:

In January 2018, it paid $425 (or $700 via rebate) per person for the fault


Wait. Where's that located? I had a 5x.

Dang, I think it's out of claim time.
This post was edited on 4/11/19 at 6:45 pm
Posted by jennyjones
New Orleans Saints Fan
Member since Apr 2006
9736 posts
Posted on 4/11/19 at 9:48 pm to
quote:

Google and Huawei will pay Nexus 6P owners for battery woes


Wow! Cant believe this is still going on.

The 6P was an awesome phone for me until the battery crapped out. Unfortunate that due to the design, it was extremely difficult to replace the battery itself

Google more or less refunded me in its entirety for my 6P when they ran out of refurb replacements.

Posted by AaronDeTiger
baton rouge
Member since Jun 2014
1719 posts
Posted on 4/11/19 at 11:00 pm to
quote:

The 6P was an awesome phone for me until the battery crapped out. Unfortunate that due to the design, it was extremely difficult to replace the battery itself 



Agreed. I loved my 6P. When I got the pixel XL as a replacement, I was disappointed when it arrived. I ran a Xiaomi Mi Mix 2 after that until I got the Note 9 in December of last year. Samsung has come a long way since my last one which was my first foray into android, the galaxy S3.
This post was edited on 4/11/19 at 11:03 pm
Posted by List Eater
Htown
Member since Apr 2005
23665 posts
Posted on 4/11/19 at 11:37 pm to
This is fantastic news. I bought an XL after my 6P battery crapped out so I'm definitely going to try for the $400.
Posted by SlowFlowPro
Simple Solutions to Complex Probs
Member since Jan 2004
451521 posts
Posted on 4/12/19 at 7:32 am to
my original 6P had the boot problem and Google sent a replacement but then about a year and a half later my battery was shite

so i hope i can get something. i'm sure it won't be the max award, but even $150 would be cool

like i said earlier, i bet Google offers something like $150 in cash or $275-300 in credit on a new phone (presumably the 4 XL)
Posted by List Eater
Htown
Member since Apr 2005
23665 posts
Posted on 4/12/19 at 7:45 am to
Tempting, I would take the credit towards a 4 XL
Posted by tduecen
Member since Nov 2006
161244 posts
Posted on 4/13/19 at 10:02 am to
Google sent me the Pixel
Posted by LSshoe
Burrowing through a pile o MikePoop
Member since Jan 2008
4320 posts
Posted on 4/15/19 at 6:32 am to
They still offering monies for nexus 5x? Posting from mine now. Haven't yet found a compelling enough phone to buy to replace it. Have had two (the second a refurb) boot loop on me but were replaced by Google. Second replacement was a new phone and haven't yet had any serious issues. It's old now and no longer receiving updates (may flash lineage soon) but still kicking.
Posted by GeorgeTheGreek
Sparta, Greece
Member since Mar 2008
67905 posts
Posted on 4/15/19 at 9:11 am to
What’s the claim website? Looks like I’m owed $400.
Posted by List Eater
Htown
Member since Apr 2005
23665 posts
Posted on 4/15/19 at 8:51 pm to
Bump. Any word on the claim link George?

ETA, ok we have to wait till May.
This post was edited on 4/15/19 at 8:59 pm
Posted by GeorgeTheGreek
Sparta, Greece
Member since Mar 2008
67905 posts
Posted on 4/16/19 at 7:44 pm to
Yep, May it is. I got a solid two years on my phone before battery went bad so I’m not mad at all
Posted by List Eater
Htown
Member since Apr 2005
23665 posts
Posted on 5/12/19 at 7:52 pm to
anyone found a link yet?
Posted by Teddy Ruxpin
Member since Oct 2006
40143 posts
Posted on 5/12/19 at 10:46 pm to
quote:

Wait. Where's that located? I had a 5x.

Dang, I think it's out of claim time.


Ya me too but I won't complain how I was treated. Bought the phone for $250. Bootlooped 6 months later. Got a refurb and it had problems 6 months later.

Google Fi gave me my purchase price back and was running a $100 Fi credit to get Pixel 2 at the time so that was fair enough.
This post was edited on 5/12/19 at 10:47 pm
Posted by Neauxla_Tiger
Member since Feb 2015
1982 posts
Posted on 6/12/19 at 1:29 pm to
Bump

Got an e-mail from Amazon (where I bought mine) just now directing me to file my claim. Figured I'd post the link here in case others haven't gotten a link. Would be pretty sweet to get an unexpected couple hundo for this

quote:

Amazon is emailing you because our records indicate that you may have purchased a Nexus 6P smartphone between September 29, 2015 and May 3, 2019. If so, you may be entitled to receive money from a class action settlement. In In re Nexus 6P Products Liability Litigation, a federal court in California preliminarily approved the settlement of a class action lawsuit involving claims that Nexus 6P smartphones are defective. The defendants in the lawsuit, Huawei Device USA, Inc. and Google LLC, deny these claims.

Amazon is sending this email on behalf of the parties to the lawsuit, and as required by the Court. But because we are not involved in the lawsuit, we cannot assist you directly. To determine whether you are a member of the class, obtain a copy of the Settlement Agreement, view the full notice approved by the Court, and file a claim, please go to https://www.nexus6psettlement.com/or call the Claims Administrator at 1-855-336-4167. You must submit a valid claim to receive payment. The full notice also provides details on how to opt out or object to the settlement. Claims and opt outs must be submitted by September 3, 2019. Objections must be received by the Court by September 3, 2019.

If you have any questions about the settlement, please contact Plaintiffs’ attorneys Adam Polk. Telephone: (415) 981-4800; Email: apolk@girardsharp.com or Ben Johns. Telephone: (610) 642-8500; Email: benjohns@chimicles.com. Please do not respond to this email directly.
Posted by Vrai
Baton Rouge
Member since Nov 2003
3955 posts
Posted on 6/12/19 at 2:10 pm to
Wonder if being able to prove the issue will determine the amount you are paid. I had a lengthy online chat with support before they told me I was SOL, but of course none of that was saved on my end.

Just read the FAQ.....I experienced both battery drain and bootloop, but if I can't prove it then I'll only get a max of $45.

frick that, anyone know how I can get a transcript of those chat logs?
This post was edited on 6/12/19 at 2:16 pm
Posted by Neauxla_Tiger
Member since Feb 2015
1982 posts
Posted on 6/12/19 at 2:40 pm to
quote:

if I can't prove it then I'll only get a max of $45.


That sucks. I have no proof, unless I could somehow pull up my google search history from that time showing I was constantly googling for fixes for the bootloop. How would anybody know they should've documented that?
Posted by Vrai
Baton Rouge
Member since Nov 2003
3955 posts
Posted on 6/12/19 at 2:52 pm to
Vishwanath is telling me that although the logs exist, they do not have an option to send them out. Lol, completely bullshite.
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