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re: The Cracker Barrel controversy is only tangentially about politics or "wokeness"

Posted on 8/23/25 at 2:13 pm to
Posted by mizzoubuckeyeiowa
Member since Nov 2015
39010 posts
Posted on 8/23/25 at 2:13 pm to
quote:

If they gambled that minorities and progressives would flock to Cracker Barrel in enough numbers to replace their customer base


Whenever someone new gets put in charge of something big they always have to do something big to put their stamp on it...even if that means alienating their base who actually has money and pays their bill and asks for little in return.
Posted by member12
Bob's Country Bunker
Member since May 2008
33036 posts
Posted on 8/23/25 at 2:18 pm to
quote:

I sat through corporate meetings where the words "we're not interested in an audience outside the 18 to 49 age group" were literally spoken.


This is why Buick went from kicking arse in 2012 with the most loyal buyers most likely to pay cash…..to selling turbocharged crossovers today that look identical to the turbocharged crossovers from every other brand.

They didn’t want the over 40 buyers. But the over 40 buyers have the money and are loyal - they wanted big, powerful sedans with a comfortable ride and smooth, reliable motors.

You may think that doesn’t matter. But it matters to the dealers who spent decades cultivating that market and building those relationships. When they lost the comfortable sedans they lost those buyers to Toyota and Lexus.
This post was edited on 8/23/25 at 2:22 pm
Posted by BarberitosDawg
Lee County Florida across causeway
Member since Oct 2013
13177 posts
Posted on 8/23/25 at 2:19 pm to
I don't own any of the CBRL stock, but I would be fricking furious if I had a stake in that shite.

Target/Bud-Lite/Ben/Jerry's all of this information was and is available for study before you make a branding move?

What consulting group advised them that this was the right decision? If any of my stocks belong to this group, I'm dumping them as soon as possible.
Posted by JimEverett
Member since May 2020
1930 posts
Posted on 8/23/25 at 2:25 pm to
Seems a fairly common problem in corporate America these days. A lot of brands focus on everything but "operations" - quality and service be damned.

Last time I went to a cracker barrel was actually before covid and we were served by a tatted up fat slob who was sweating and clearly had no service experience. I couldn't eat shite that had been in her general vicinity, so we just left.
Posted by InkStainedWretch
Member since Dec 2018
4830 posts
Posted on 8/23/25 at 2:38 pm to
Preaching to the choir, I am a diehard Buick man.
Posted by InkStainedWretch
Member since Dec 2018
4830 posts
Posted on 8/23/25 at 2:43 pm to
I am in the belly of the Deep South and I got to go all over this country to the biggest cities including NYC in my job and some people did seem amazed that I was actually clean and didn’t have tobacco juice dribbling down my lips and knew which fork to use at dinner and could actually converse with them on issues and could appreciate a good wine and actually wasn’t afraid to try their foods.

But I will never not need my pinto beans and collards and cornbread fix and never not be proud of where I am from.
Posted by SouthEasternKaiju
SouthEast... you figure it out
Member since Aug 2021
42310 posts
Posted on 8/23/25 at 2:48 pm to
quote:

It's not like they put Harriet Tubman on the logo


Call me crazy but that would be better.
Posted by jimmarley
Southeast
Member since May 2020
1594 posts
Posted on 8/23/25 at 4:17 pm to
I agree. Their quality has gone way downhill in the last few years.
Food and service.

The last time we ate at one, within the last few months, it took forever to get mediocre food and the place was dirty.

Surly "person of color" waitstaff.

We're done.
Posted by BLP
In the woods
Member since Jul 2022
161 posts
Posted on 8/23/25 at 4:34 pm to
They basically turned it into another Denny's, Bob Evans, IHOP, etc. Removed all the Mom and Pop southern charm and made it just another sterile food slinger. Good luck, you'll need it.
Posted by Nado Jenkins83
Land of the Free
Member since Nov 2012
65085 posts
Posted on 8/23/25 at 4:37 pm to
I can't fathom its about making money to rebrand the way they did. They were doing as good as the market dictated. Their customer base was definitive.
Posted by shinerfan
Duckworld(Earth-616)
Member since Sep 2009
28096 posts
Posted on 8/23/25 at 4:41 pm to
'We just kept on doing the same old thing and making assloads of money" isn't very sexy on an MBA's resume. And there are apparently zero career consequences for driving a company right off a fricking cliff.
Posted by InkStainedWretch
Member since Dec 2018
4830 posts
Posted on 8/23/25 at 5:01 pm to
Everybody is looking down the road, not in the short term.
Posted by 19
Flux Capacitor, Fluxing
Member since Nov 2007
35467 posts
Posted on 8/23/25 at 5:05 pm to
People can crack jokes at Waffle House all they want, but I can drive to one here off of 290 near Cypress, TX and order a patty melt with hb scattered smothered & covered, and I'll get it fast, hot, and As Ordered (90% of the time).

Additionally, it will taste exactly like it did in Biloxi in 1987, right after I got laid for the first time in the Howard Johnson's... or the WH off of College Dr. in Baton Rouge after an LSU game when that random hot blonde snuck a bite of it from my OWN hand in 2002.

Quality. Consistency. Reliability.

CB is 0-3.

Hell my wife is more consistent AND reliable- Her choice of restaurant for our 22nd anniversary this past January, and like EVERY year, she picks WH, and STILL uses my hand to feed herself from my plate.

Posted by wackatimesthree
Member since Oct 2019
10456 posts
Posted on 8/23/25 at 5:08 pm to
quote:

I know people are not going to want to hear this because they're stirred up, and I'll probably get downvoted all to hell but I don't give a s**t.

And I will concede that there is no doubt ... none ... about where that geeky looking CEO swings politically.

But this is more about the compulsion of marketing people to chase the young like a bum in the gutter in the Bowery in NYC chases Ripple or crack more than anything else.

You can tell by my posting handle I used to work in newspapers. I managed by having out of body experiences and swallowing my tongue and pride to make it to an advanced age in a dying trade (it's not a profession) until I was in a position to tell the huge company I worked for at the end (If you know anything about huge newspaper companies, you know the one I'm talking about and they're satanically evil) to get F'd and leave on my own terms.

I sat through corporate meetings where the words "we're not interested in an audience outside the 18 to 49 age group" were literally spoken. It didn't matter how loyal the customers above that age group had been, it didn't matter how much money the customers above that age group had to spend, if you were not 18 to 49 they were not interested in you, and while they might not try to deliberately run you off, they were not going to do anything or provide anything that you might be remotely interested in, which is essentially running you off.

The attitude was, "If you cater to those people, you will die with them."

I think that, more than anything, is what's going on here. That's what's going on with the rule changes in sports, too, IMO, the push toward expanded playoffs and NIL and all that crap, to get a young audience excited with bells and whistles and run the traditionalists off rather than "die with them."

The problem is Cracker Barrel is what it is. It's tradition, it's an old clientele going in and looking at things that remind them of the past and eating things their doctors don't want them to eat. You can't sell that s**t to yuppies eating avocado toast, but these idiots will destroy the company trying rather than have it associated with old folks.


Excellent post, and I agree about college sports as well.

I turn 55 next month. College sports are real close to losing me as a customer. Real close.

And, as you say, they don't seem to care.

But if true, that's even more short sighted than the restaurant abandoning the older crowd.

Cracker Barrel exists at a price point that even young people can afford, and a meal costs the same whether an 18 year old or an 81 year old buys it.

College sports still depends a lot on donations. More than ever, now with the NIL. How many 18 year olds have enough disposable income to write a check for $10,000 a season to support their college team (on top of tickets, travel, tailgate, etc?)

Not to mention, people are living longer than they were when I was growing up. By eight years on average. And it's not just how much longer people are living, but how much longer people are staying active. When I was a kid someone who was 65-70 years old, more likely than not, was OLD. They looked old, acted old, didn't get out much, etc., etc.

I know an 81 year old now who still waterskis.

Anyway, the point being that you're forgoing a chunk of the public that is just as interested in being your customer and in 2025 is roughly equivalent in numbers, and has MORE money.

It's a dumb thing to do. You are right on point.
Posted by Mo Jeaux
Member since Aug 2008
62386 posts
Posted on 8/23/25 at 5:17 pm to
quote:

Old people bring their children and grandchildren children in tell them about “good ole days”. Those young people then associate that with good times spent with their old er gen. Problem is the left leaning ceo types can’t wrap their brain around that. They don’t understand family and multiple generations appreciating each other. They equate “country” and “rural” and stupid and backwards. Terrible decision on their part, but decisions like this will continue to swing the pendulum further to the right and further away from liberal white womens terrible ideas.


You’re taking this personally. You really shouldn’t.
Posted by FightinTigersDammit
Louisiana North
Member since Mar 2006
46249 posts
Posted on 8/23/25 at 5:20 pm to
These are the same people who helped NASCAR explode, then moved on to the next shiny object
This post was edited on 8/23/25 at 9:57 pm
Posted by InkStainedWretch
Member since Dec 2018
4830 posts
Posted on 8/23/25 at 5:21 pm to
Waffle House patty melts are the food of the gods …
Posted by FightinTigersDammit
Louisiana North
Member since Mar 2006
46249 posts
Posted on 8/23/25 at 5:36 pm to
Buick LeSabre with the 3.8 was legit
Posted by shinerfan
Duckworld(Earth-616)
Member since Sep 2009
28096 posts
Posted on 8/23/25 at 5:38 pm to
quote:

Waffle House patty melts are the food of the gods …



I once played golf with Mr. Lib Julian of Lib's Patty Melt fame.
Posted by InkStainedWretch
Member since Dec 2018
4830 posts
Posted on 8/23/25 at 6:20 pm to
My mechanic told me if you kept the oil changed as you were supposed to in that 3.8 Buick the engine was indestructible. Something else might tear up (the tranny finally did on my LeSabre), but the engine wouldn't.
This post was edited on 8/23/25 at 6:21 pm
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