re: Black Men who own a Restaurant, getting the “fatigue”

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Not a chance in hell they’ll be prosecuted over $200

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I'm hoping it meant "we have people who will find them and beat the shite out of them for a free meal and a six pack."

If you're eating outside, where you get a head start, you should pay first.
If the outside area is enclosed, no problem.

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If you're eating outside, where you get a head start, you should pay first.
If the outside area is enclosed, no problem.

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I think restaurants ought to hold credit cards once the patron arrives.

I understand and why I said there are people that won't like it, but it'll even itself out.

Set the policy from the start so people know. If I feel like it's worth going back I won't let that hinder me going. I'm not a cheap arse as 15% is below my normal tip amount anyway. And if I feel the service is lacking Im not afraid to tell the manager to take it off.

The worse kind of customer experience is the one that doesn't say anything, leaves a normal tip, ie no indication of dissatisfaction, and they just walk away quietly and never come back. Don't promote your biz to others, maybe even badmouth your business. Not letting the business have an opportunity to improve, and earn a return visit.

Have people set up with accounts in the system. If they become regulars and good customers then these kind of things can be dropped as a perk. But returned too if they become problematic for some odd reason. High end restaurants have been doing these kind of profiles forever, and tech is so accessible now for it not be taken advantage of.

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Tipping sets the culture.

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Responding to this separately.

True, but a restaurant/business needs to be allowed to set their customer base too. Obviously there will be groups that will complain to the mgr for nothing much to get it removed. The mgr should have the right to say he'll remove it, but it is not merited. Then able to tell the customer they are no longer welcome, in a clean non offensive way. Businesses can't continue to chase bad customers at the expense of their employees feeling they don't get the support from MGMT for doing their jobs well.

In a nut shell...I believe the "customer is always right" business mantra was one of the worse things ever promoted.

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Any restaurant that does that takes no pride in the service they set.

It sets the culture for the staff.

Bad waitstaff do not stick around long

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I get that, but also said that customers are fully aware they can have it removed.

There are many ways a good mgr can weed bad staff out. Use them.

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Uh yea... you want my business, I have many opportunities to go to different restaurants. I'm not going to "try" a new place that sets a static tip, unless it's an extremely high rated restaurant.

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Then don't try it. You don't exist until you walk thru their doors for the first time. I've been clear that I know there are people like you, and people that will be ok with it. It'll even itself out.

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There are many ways a good mgr can weed bad staff out. Use them.

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Many restaurants don't, many of them underpay staff and expect the tips to make up the difference.

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Then don't try it. You don't exist until you walk thru their doors for the first time. I've been clear that I know there are people like you, and people that will be ok with it. It'll even itself out.

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You are free to do it, but unless you are an elite restaurant there will be far more people who don't go.

Reviews matter, if I see a bad review with a mandatory tip, myself and many people will cut it off the list.

You seem to be less interested in the dine and dash that would be solved with a simple tab for food.

Instead you seem to be more interested in customers who decided the service was not up to snuff, which then creates a pay gap for waitstaff.

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Honest hard working blacks hate that element of black culture more than anyone

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No they don't.

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Well…I have no sympathy. It’s likely these people were all in on supporting BLM and Al Sharpton over the years, refusing to support black leaders that truly want to reform their culture.

I’d bet $1000 they vote Democrat too.

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Exactly! They are getting what they have supported for decades.

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Raise your prices and pay your staff better.

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This.

Just pay the staff what they would get with a 15% tip, raise the prices to compensate, and advertise "No Tips Accepted!"

Tip Fatigue has reached the point that advertising no tips would probably bring you more customers than anything else you could do.