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Started By
Message
re: Maui Jim or Costa for warranty and customer service?
Posted on 7/8/21 at 11:32 pm to GREENHEAD22
Posted on 7/8/21 at 11:32 pm to GREENHEAD22
These threads usually reveal mixed results. I sent some MJ rimless back to repair cracks in lenses where the screws go in. Asked for a warranty repair, but they charged me a chunk. Just had the same issue with Costa rimless (several years old), submitted pics online, and they approved and sent me a new pair for free.
If it happened again, I wouldn’t be surprised if the results were opposite. Based on what I’ve read, it’s a crap shoot with both companies.
Pick the glasses you like the best, be careful with them, and hope for the best if repairs are needed.
If it happened again, I wouldn’t be surprised if the results were opposite. Based on what I’ve read, it’s a crap shoot with both companies.
Pick the glasses you like the best, be careful with them, and hope for the best if repairs are needed.
0
Posted on 7/9/21 at 12:18 am to GREENHEAD22
SMITH OPTICS
Posted on 7/9/21 at 6:22 am to GREENHEAD22
Just used Costa's warranty service.
Filled out the form and sent pictures. Received an approval and return label within five days. Received a new pair of glasses a week later.
Filled out the form and sent pictures. Received an approval and return label within five days. Received a new pair of glasses a week later.
Posted on 7/9/21 at 6:52 am to 1mic
quote:
Just used Costa's warranty service. Filled out the form and sent pictures. Received an approval and return label within five days. Received a new pair of glasses a week later.
Posted on 7/9/21 at 10:30 am to 1mic
quote:
Filled out the form and sent pictures. Received an approval and return label within five days. Received a new pair of glasses a week later.
This has been my results all 3 times I've used their warranty service.
Posted on 7/27/21 at 8:12 am to LoneStarTiger
quote:
I filed a claim for my "good" pair of Costas a few weeks ago. All online, submitted a few photos of the rubber parts on the frame peeling off. They warrantied the work and shipped a new pair. Since that pair shipped I went ahead and filed a claim on my old pair, also due to the rubber coming off the frame. I received the replacement pair yesterday and the lenses don't fit in the frames and rattle around. Now I'll have to send them back too and wait for a second replacement pair.
Another Update
The second replacement pair arrived yesterday... with lenses loose and rattling in the frames. they either have a pile of shitty ones they are sending out or just sent the ones I mailed them back to me.
Posted on 7/27/21 at 8:20 am to GREENHEAD22
quote:
SMITH OPTICS
^^This^^
I bought my first pair last week and they are fantastic. I have worn Costas for 10+ years, never again.
Posted on 7/27/21 at 11:07 am to Pioneer BS 175
I wanted to go with those but couldn't find anyone that carries them.
Posted on 7/27/21 at 11:46 am to habz007
quote:
I called and sent them in. They repaired them for free and even sent them back in a new case. I didn’t have any warranty or proof of purchase to provide them.
Crazy how I had a different experience with Maui Jim.
I actually paid the fee and shipping. They acted like it was a favor to me as well.
That was enough to get me to go full Costa from now on.
I hate getting duped and don’t have to give them My money again.
This post was edited on 7/27/21 at 11:53 am
Posted on 8/6/21 at 12:31 am to GREENHEAD22
Costa used to be great, even the box said if they break we’ll take care of you. If it’s not warranty we’ll get you fixed up for a few bucks. I’ve got a pair that the frame broke in half, in the past would have always been a quick free replacement. Their response was sorry not warranty and we don’t make that one anymore so here’s a coupon for 30% off if you want to buy on our site. Basically same deal you can find elsewhere anyway.
I have owned at least a dozen pairs of costas probably more, still can’t beat their 580 glass lenses, but at $270 a pair it’s frustrating they don’t stand behind them now.
I have owned at least a dozen pairs of costas probably more, still can’t beat their 580 glass lenses, but at $270 a pair it’s frustrating they don’t stand behind them now.
Posted on 8/6/21 at 1:31 am to GREENHEAD22
SMITH OPTICS
They have replaced two pairs of Techlite glass lenses for free. I had to upgrade to new frames both times, but that lense is worth it.
They have replaced two pairs of Techlite glass lenses for free. I had to upgrade to new frames both times, but that lense is worth it.
This post was edited on 8/6/21 at 2:07 am
Posted on 8/19/21 at 9:16 am to tes fou
I just recently made a claim (damages rubber on arms and nose piece) with Costa and the frames I had are no longer sold in the matte gray. They offered me a brand new pair in the silver color. I wasn't a fan of the option given, so I contacted customer service. They said I could pick any frame as long as it was equal or lesser value. I'll have a brand new pair of $259.00 glasses next week.
Everyone talks about how Costa's warranty has gotten worse... I haven't experienced that yet.
Everyone talks about how Costa's warranty has gotten worse... I haven't experienced that yet.
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