re: Craftsman Lifetime Warranty Issue

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zippyputt

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Just take the new set or buy a new ratchet. It’s close enough and your set is 6 years old. Quit being a grifter. Chalk it up to depreciation of your old set.

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Found the chickenshit Taiwanese-made Craftsman tool rep.

(no message)

It's really anal to store 35 dollar receipts in a retrieval system to get a warranty claim 6 years later. ?Buy a bottle of bourbon and go to an active boat launch for observations

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The warranty is part of the original purchase. He probably wouldn't have bought it if it didn't have a lifetime warranty.

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Sears sold the Craftsman brand name to Stanley Black and Decker in 2017. When companies go out of business or are bought by others, warranties typically go out the window, or at least go to shite. If you had bought the original at Sears instead of Lowe’s you would be asking Lowe’s to honor a warranty for Sears. That is why they ask for a receipt. That is why almost all companies now require a receipt on returns or warranty claims. They want to make sure it was actually purchased from them and not somewhere else or stolen, either from them or an individual. If the warranty states a receipt is required, than you shouldn’t be upset if you don’t have the receipt and they don’t honor it. There are lots of products in the world that were sold with a lifetime warranty that in fact have zero warranty because of the death of the company that offered it either going out of business or being bought out or people don’t have anyway to prove where they bought it.

And IMO, Craftsman is now just a brand name that identifies middle to lower grade products.

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Sears sold the Craftsman brand name to Stanley Black and Decker in 2017. When companies go out of business or are bought by others, warranties typically go out the window, or at least go to shite.

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This is true but it is not my concern. My concern is I bought a product that was branded and that brand was guaranteed for life. When someone buys that brand they do so in part based on the goodwill inherent in the brand which exists, in part, to the lifetime guarantee. I don't give a damn what their policy is after they bought the brand I had a deal with the brand and I will see to it that it is honored. If I have to resort to what is undoubtedly underhanded and bordering on illegal methods to do so I will. They are profiting off the brand, presumably, because the brand had a following that was based in part on the warranty. frick 'em...I am going to get my shite replaced through legit or other means....its up to them but they are going to maintain the deal I have with the brand.

It also does not matter if the item is stolen. It is still branded. Makes no difference who is presenting it for warranty replacement it failed. That is the cost of offering a lifetime warranty in the first place....its done to establish loyalty and increase sales. A broken craftsman adjustable wrench is a broken craftsman adjustable wrench regardless of who has it in their possession.

I always tell them exactly how I will get a receipt. I will simply buy the same item and return the broken one for a refund...I have done it within minutes of one another. I tell them I am going to do it. They always initially tell me I can't but they know better and most of the time give in and do not force me to go through the charade. Either way they are going to honor the warranty I paid for when I bought the brand.

I bought a pair of Costa sunglasses back when they were warrantied for life. They no longer honor that warranty. I have replaced that pair of sunglasses 3 times now doing exactly what is described above....once when one of the lens broke, once when one of the lenses fell out and once when they fell under my duck boat and got crushed. I have other Costas that I purchased after they limited the warranty....I would not do this with those but the pair I bought that was warrantied will be warrantied as long as the brand exists.

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Back in the day Sears and Roebuck would just trade a tool on the spot when one of mine broke

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That was always my experience.

I asked the guy one time how they can afford/do that? He said they pick the broken stuff up a few times a year, melt it all down and make new tools with it.

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This is true but it is not my concern. My concern is I bought a product that was branded and that brand was guaranteed for life. When someone buys that brand they do so in part based on the goodwill inherent in the brand which exists, in part, to the lifetime guarantee

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That is not true. There are dozens if not hundreds of cases of this.

Try to get warranty work done on a Remington manufactured prior to 2020 at no charge. You won’t because those guns no longer have a warranty. Remington went bankrupt and completely out of business. The courts auctioned off the assets, i.e. the name brands and the various equipment/buildings/land/parts. But not the liabilities, i.e. warranty work.

A warranty is only as good as the company who sold you the product. If a company goes out of business, good luck getting service.

To this day though...