Costa Del Mar warranty question

How old are they? I have had like 50/50 luck with getting free warranty work at costa. Worst case scenario you get some really cheap replacements

I just submitted a warranty request on Monday and they replied today. The rubber on mine had separated from the frame in the entire nose area. Mine were covered although they were a discontinued model so they gave me a free pair of a similar model. Can't comment on the other issue.

Edit: I did not have my receipt but they covered it.

2 months ago i sent 2 pair back. One pair was a black pair i had for 6-7 yrs. Rubber worn off... amd other was camo pair id had 4-5 yrs. Lost em in woods, found em 3 days later. Squirrel chewed legs up. No receipt for either, and they replaced with 2 brand new pair of my choice because they didnt make those anymore. I just paid shipping

I've been sending in Costas for years and they always repair it as long as the lens is not the issue. I've sent the same pair in about 5 times over several years and they always put my same lens on a new frame at no charge besides the initial 10 bucks. The last time I sent them in they gave me an entirely new pair, same style.

I sent one pair in once with one shattered lens and they gave me a replacement price. It wasn't worth it so they just sent them back.

Edit: I never had a receipt but once you create an account with them, all of your past repairs show up so I guess they just take all of that inforation.

quote:

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Gtmodawg

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Every thread. Here you are. Spewing false information. All day. Just stop.

Last ones I sent in they said it was discontinued and offered to sell me a pair at almost new price. Can probably find some on sale cheaper. I now wear Smith optical.

I just had a pair of Brines that I broke the arm off of replaced with a brand new pair with new lenses and all for free. Then I submitted a repair request for a pair of Blackfin with a cracked lens and they want $195 to fix! I only paid $169 for them brand new! As I posted in another Costa thread, Costa was bought out by Luxottica. The parent company to Rayban and a bunch of other designer brands. I figured it wouldn’t be long before their reputation was ruined.

If this is true that they got bought out by Rayban then I believe the service will go down. I tried to get a pair of Rayban's replaced because both lenses were peeling and it was only about 8 months old. They flat out refused. I had receipt and original box.

I always had good customer service with Costa. Hopefully, that doesn't change.

People don't like it when you talk negatively about costas but I had a lense crack on a brand new pair a few weeks ago. I was wearing them and heard a pop .. anyway I sent in all the info and pictures.. you could still read brine in white on the inside. Thats the first thing to wear off. I got a offer to fix them for 179.. i paid 169 for them . I'M currently look for a different brand with glass lenses.

Just got my warranty claim glasses. They sent me a brand new pair.