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Why is the Cane's website/app so terrible?

Posted on 2/6/21 at 2:34 pm
Posted by LSUFanHouston
NOLA
Member since Jul 2009
37116 posts
Posted on 2/6/21 at 2:34 pm
Ya boy has built himself a pretty large company. Only recently did they start online ordering / app ordering.

I had downloaded the app and used it once. Today I tried to use it to order some tailgate packs for tomorrow. (Don't tell Destroya).

Asked for my password. It did not work. Tried to reset it. Kept crashing. Tried to use the website to reset. Kept giving me an error message.

Ended up ordering without an account.

Also, what happened to Caniac cards? I had one, lost it, and can't figure out a way to get a new one. I don't see them advertised anymore.

If they are a Dallas company now, you would think they could at least get a decent loyalty/online system.
Posted by Eat Your Crow
caught beneath the landslide
Member since May 2017
9190 posts
Posted on 2/6/21 at 2:37 pm to
quote:

Asked for my password. It did not work. Tried to reset it. Kept crashing. Tried to use the website to reset. Kept giving me an error message.

Ended up ordering without an account.

Same thing happens on other fast food apps I've used, e.g. Taco Bell.

They're probably all hosted by the same shitty company.
Posted by Fusaichi Pegasus
Meh He Co
Member since Oct 2010
14567 posts
Posted on 2/6/21 at 2:41 pm to
Todd is a POS
Posted by AbitaFan08
Boston, MA
Member since Apr 2008
26591 posts
Posted on 2/6/21 at 2:45 pm to
Fat world problem of the day
Posted by soccerfüt
Location: A Series of Tubes
Member since May 2013
65747 posts
Posted on 2/6/21 at 2:45 pm to
quote:

Todd is a POS
You forgot the word “wealthy”.
Posted by Y0TE
Member since Jan 2021
107 posts
Posted on 2/6/21 at 2:52 pm to
It’s cause you live in Houston
Posted by Legion of Doom
Old Metry
Member since Jan 2018
4978 posts
Posted on 2/6/21 at 3:01 pm to
quote:

Todd is a POS


Care to expound on why Todd is a POS?
Posted by terd ferguson
Darren Wilson Fan Club President
Member since Aug 2007
108757 posts
Posted on 2/6/21 at 3:06 pm to
Bc Cane's is terrible

CFA 4 lyfe
Posted by Taffeta
Baton Rouge, LA
Member since Dec 2012
924 posts
Posted on 2/6/21 at 3:15 pm to
They use an antique point of sale with limited integrations/functionality

They franchised a lot of their stores and probably have a hard time getting them all on the same page
Posted by whatiknowsofar
hm?
Member since Nov 2010
21077 posts
Posted on 2/6/21 at 3:16 pm to
quote:

Care to expound on why Todd is a POS?


He's not. I've met and hung out with him a few times, most recently being the Louisiana Hall of Fame dinner. Dude is very nice. Just frat af.
Posted by Fat Man
Gotta Luv Cov ... ington
Member since Jan 2006
7057 posts
Posted on 2/6/21 at 4:02 pm to
quote:

They franchised a lot of their stores and probably have a hard time getting them all on the same page


This. Chick fil A owns all of its stores which made a huge difference when building their app. It is also why the CFA app doesn't work at airports (since those stores go through a 3rd party).

Other restaurant franchisees can purchase different types of registers and / or kitchen software which makes tying all of them together very difficult.

#2 son oversaw the construct of CFAs app (from a marketing perspective).
Posted by turnpiketiger
Southeast Texas
Member since May 2020
9466 posts
Posted on 2/6/21 at 4:28 pm to
Why use the app? It’s fast as hell as is. It’s unnecessary. But really why is the price steady increasing the tender size steady decreasing?
Posted by LintLicker
Louisiana
Member since Nov 2017
563 posts
Posted on 2/6/21 at 5:00 pm to
This could’ve been an OweO thread...I had to double check to make sure it wasn’t him who started it.
Posted by LSURussian
Member since Feb 2005
126962 posts
Posted on 2/6/21 at 5:02 pm to
quote:

Why is the Cane's website/app so terrible?
Because of, well, you know...ONE love.
Posted by castorinho
13623 posts
Member since Nov 2010
82036 posts
Posted on 2/6/21 at 5:07 pm to
quote:

Bc Cane's is terrible
I've always heard about Canes here for years but had never tried. Finally did in September or October, and you couldn't be more wrong.
That sauce is amazing
Posted by Murray
Member since Aug 2008
14421 posts
Posted on 2/6/21 at 6:59 pm to
quote:

He's not. I've met and hung out with him a few times, most recently being the Louisiana Hall of Fame dinner. Dude is very nice. Just frat af.


Truth
Posted by armsdealer
Member since Feb 2016
11512 posts
Posted on 2/6/21 at 7:11 pm to
quote:

But really why is the price steady increasing the tender size steady decreasing?


They can't get enough chickens, they know this is a problem. They are staying with the fresh, never frozen chicken thing and the processors are killing younger and younger chickens to meet the demand. Mon-Thurs the chickens are older than the chicken served Fri-Sun so the tenders run a little bigger. They say that couple of days adds on up to 1/2 oz per tender.
Posted by turnpiketiger
Southeast Texas
Member since May 2020
9466 posts
Posted on 2/7/21 at 3:48 pm to
quote:

They can't get enough chickens, they know this is a problem. They are staying with the fresh, never frozen chicken thing and the processors are killing younger and younger chickens to meet the demand. Mon-Thurs the chickens are older than the chicken served Fri-Sun so the tenders run a little bigger. They say that couple of days adds on up to 1/2 oz per tender.


Sorry man but this is a massive load of bullshite
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