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Started By
Message
When talking business how do you deal with people who ramble?
Posted on 11/30/18 at 10:52 am
Posted on 11/30/18 at 10:52 am
I was talking to a woman yesterday on my phone and what should have been a 30 minute discussion turned into a 95 minute phone call. I finally just said screw it and I started interrupting her. She would stop and say I’m sorry go ahead. During her rambles I felt like when I said ok or un-huh every once in awhile just kept her rambling going and going and going. I hate to be rude but how do you deal with these people?
16
Posted on 11/30/18 at 10:54 am to ctiger69
Hang up on them after five minutes.
Posted on 11/30/18 at 10:55 am to ctiger69
Let them ramble while I surf the OT.
Posted on 11/30/18 at 10:57 am to ctiger69
I stop paying attention and post on TD
Posted on 11/30/18 at 11:00 am to ctiger69
I let them ramble, they quit after they see their bill at the end of the month.
Posted on 11/30/18 at 11:02 am to ctiger69
quote:Don’t do this. It only encourages the rambling. If you’re silent, the person will eventually stop, then you can redirect the conversation
I said ok or un-huh every once in awhile
Or just conduct all communication with this person via email/text
Posted on 11/30/18 at 11:04 am to ctiger69
I'm in sales. The key to a successful conversation is listening, not talking. If your customer is talking about nonsense that has nothing to do with business, act empathetic, but learn how to turn the conversation back to business.
If your customer is rambling about their business, you listen. You absorb what's being said and you use that information to your advantage. What's the problem?
If your customer is rambling about their business, you listen. You absorb what's being said and you use that information to your advantage. What's the problem?
Posted on 11/30/18 at 11:05 am to ctiger69
If there’s one thing I can’t stand in the business world — other than a poorly tailored suit of course— it’s a loquacious fop that holds up a deal with his gregarious and verveless scree scraw.
Posted on 11/30/18 at 11:06 am to ctiger69
I limit my interactions with other human beings to emails.
Don't even give them a chance to get started.
Don't even give them a chance to get started.
Posted on 11/30/18 at 11:07 am to ctiger69
Tell them you have a meeting on the quarter hour mark of that hour and you aren't trying to be rude but can we continue later?
Posted on 11/30/18 at 11:08 am to S
quote:People sometimes have no idea how poorly that reflects on them as a businessperson, particularly in sales. If someone is a fat slob, forget it. If he/she can't take care of themself, I sure don't expect them to take care of me.
other than a poorly tailored suit of course
Posted on 11/30/18 at 11:12 am to TigerstuckinMS
quote:Don't you love the well thought out, exquisitely written emails that go ito exacting detail and verbose definitions.... to be sure they get the point across and leave no room for misinterpretation?
I limit my interactions with other human beings to emails.
Don't even give them a chance to get started.
In other words.. tl;dr.
Man, I hate those. I'm like, "Jesus, just be brief and to the point. I've got TD shite posting to do, so stop wasting my time!"
Posted on 11/30/18 at 11:13 am to swamplynx
quote:
I let them ramble, they quit after they see their bill at the end of the month.
lol, would you like a .1 or a .3?
Posted on 11/30/18 at 11:22 am to ctiger69
quote:
I finally just said screw it and I started interrupting her
You interrupt her. Tell her that you cannot communicate with someone who does not think it necessary to hear your input. If she doesn't get the hint ask her to repeat everything she said since the last time you had a chance to talk. She will get the hint after the second time.
I would only do this if the phone call is with a valued relationship with another business. If not, then just stop taking her calls and communicate via email if necessary.
This post was edited on 11/30/18 at 11:23 am
Posted on 11/30/18 at 11:24 am to ctiger69
You say things like “okay, now let’s get down to brass tacks here”. And if that doesn’t work you can crumple up a ball of paper near the phone and say things like “you’re breaking up. Can you hear me? I think we have a bad connection”.
Posted on 11/30/18 at 11:49 am to HubbaBubba
quote:
Don't you love the well thought out, exquisitely written emails that go ito exacting detail and verbose definitions.... to be sure they get the point across and leave no room for misinterpretation?
In other words.. tl;dr.
Yeah, because I can always not read. If someone develops diarrhea of the mouth, there's no button on their forehead I can click to shut them up until later, at least not without catching assault and battery charges.
This post was edited on 11/30/18 at 11:50 am
Posted on 11/30/18 at 12:13 pm to ctiger69
One of my co-workers visits me regularly to explain things for 10 minutes that he could relate in 10 seconds.
Even worse is when he tells me about things that I don't need to know about and takes 10 minutes to do it.
I tell him again and again to "cut to the chase". Does no good.
And voice like nails on a chalkboard to me. 10 minutes at a time.
Even worse is when he tells me about things that I don't need to know about and takes 10 minutes to do it.
I tell him again and again to "cut to the chase". Does no good.
And voice like nails on a chalkboard to me. 10 minutes at a time.
This post was edited on 11/30/18 at 12:17 pm
Posted on 11/30/18 at 12:31 pm to ctiger69
quote:
I hate to be rude but how do you deal with these people?
Politely interrupt with,
"I hope you don't mind if I interrupt, . . . "
Do not say "sorry, but I need to interrupt." You have nothing to apologize for.
Then say, "I have to get going, but I want to make sure I understand your point (and add, if appropriate) because it's important to me (or this project, etc.). You're saying blah, blah, blah."
"Okay. I have to go, but I'll catch up with you later if I have questions."
Do not say, "I don't have time for this." Do not say why you have to go--she shouldn't ask. Maybe you have to go to the restroom. Doesn't matter.
Posted on 11/30/18 at 1:17 pm to ctiger69
You let the secretary (or her secretary) handle that sort of peasant shite.
-OT
-OT
Posted on 11/30/18 at 1:41 pm to ctiger69
Just seem overly concerned or interested and get them to listen to you. You’ve gained control and can end it when you’re ready. Basically have the game of a superior sales person.
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