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re: What are some companies with great or awful customer service?

Posted on 7/5/22 at 11:17 am to
Posted by UltimaParadox
North Carolina
Member since Nov 2008
51336 posts
Posted on 7/5/22 at 11:17 am to
Great - Costco, T-Mobile, CFA, Publix

Terrible - Walmart, National/Alamo, American airlines

Worst of all time - ATT
Posted by DaleGribble
Bend, OR
Member since Sep 2014
6821 posts
Posted on 7/5/22 at 11:24 am to
Chewy-good

Comcast-terrible
Posted by AkronTiger
Rubber City
Member since May 2021
2712 posts
Posted on 7/5/22 at 11:24 am to
Chick-fil-a
Posted by Tempratt
Member since Oct 2013
14904 posts
Posted on 7/5/22 at 11:24 am to
Amazon
Jim Taylor
Disney Guest Services
Crutchfield
Audio Advisor
This post was edited on 7/5/22 at 11:30 am
Posted by thekid
Anna, Tx
Member since May 2006
4044 posts
Posted on 7/5/22 at 11:26 am to
I would rather get a root canal than call AT&T…

Don’t have a lot of other bad ones because if we have a bad experience, we change companies.

I had a surprisingly great experience with Uhaul last summer….rented the largest truck they offer, got in to a very minor fender bender and my insurance wouldn’t cover it because the truck was too heavy (some fine print bs). Uhaul called ME, asked about the details and said they would fight my insurance company about it or pay it themselves…I just didn’t want the poor man I hit to get screwed and have to use his own ins or worse me have to pay out of pocket…
Posted by Stexas
SWLA
Member since May 2013
6837 posts
Posted on 7/5/22 at 11:50 am to
From our trip this past week, Air France is horrific. They don't care at all about you. We dealt with an agent trying to reschedule a missed connection in Paris for close to 4 hours and at the end of her shift, she didn't say a word. Looked at her watch stood up and walked off. We only realized what happened when the next agent walked up to the customer service desk 10 minutes later asking how he could help us and he proceeded to tell us we were screwed. Ended up rebooking on Delta and now Air France has lost all 4 of our suit cases with no care in the world about where they are or if they're ever returned to us.
Posted by CHSTigersFan
Charleston, Arkansas
Member since Jan 2005
2738 posts
Posted on 7/5/22 at 11:59 am to
Umarex and Walther Arms is good they’ll make it right.
Posted by caro81
Member since Jul 2017
6006 posts
Posted on 7/5/22 at 12:27 pm to
amazon has good CS, well, i guess. its mostly a computer taking back shite with no questions asked.

worse...any cable company. frick those guys.
Posted by jake wade
North LA
Member since Oct 2007
2324 posts
Posted on 7/5/22 at 12:28 pm to
Customer service for the most part is sadly a thing of the past.
Posted by andouille
A table near a waiter.
Member since Dec 2004
11384 posts
Posted on 7/5/22 at 12:37 pm to
As a tech, I can tell you the only company worse than Cox is ATT. ATT is comically bad.

We didn't have ATT in our home, but one of their junction boxes was in our backyard. They had an outage and had to rewire, sloppy job and they left about 40' of connected cable draped on the fence and across my grass. It was unsightly and a pain to cut grass around it. Dozens of calls to ATT went nowhere, so I said 'frickit', I went out with cable cutters and snipped of the excess, disconnecting whoever was on that line.

A few hours later, here comes ATT in my backyard, he's looking at the cut cable and he's pissed. He accused me, but in the end he spliced the cable and moved on.


Posted by Breauxsif
Member since May 2012
22291 posts
Posted on 7/5/22 at 1:16 pm to
quote:

any chain tire/car repair place

There’s a new Tire Engineers that opened up close to LSU’s campus right next to the new Whataburger. I bet that place is raking in cash hand over foot. Baileys Jeep Grand Cherokee is overheating, here’s a bill for $900 to replace a water pump.
Posted by nolanola
Member since Nov 2010
7635 posts
Posted on 7/5/22 at 1:17 pm to
quote:

In a match race of which turd is more polished, I would say Lowe's is noticeably better than HD.


Much prefer shopping at Lowes. Menards is nicer than either however.
Posted by nolanola
Member since Nov 2010
7635 posts
Posted on 7/5/22 at 1:19 pm to
quote:

legacy media subscriptions


Wall Street Journal subscription customer service is beyond terrible. Basically you just get fricked over and have to take it.
Posted by 850SaintsGator
Pensacola
Member since Sep 2021
2358 posts
Posted on 7/5/22 at 1:21 pm to
quote:

Yea one time we got a rotisserie chicken and it smelled rotten when I got it home and took it out. The manager personally came to my house to bring me a replacement.


Wow- that’s remarkable!

I like their practice of giving you the item free if the price at register doesn’t match the price on the shelf.

Back in my poor days and before they got too automated, I might have gotten a free 20count wings box a time or two
This post was edited on 7/5/22 at 1:22 pm
Posted by Caraway Rye
Member since Oct 2021
5108 posts
Posted on 7/5/22 at 1:22 pm to
quote:

Benchmade (knives) is legendar


The company the advocates destroying guns and participates in buybacks

Ha. Legendary they are.
Posted by Tempratt
Member since Oct 2013
14904 posts
Posted on 7/5/22 at 1:49 pm to
quote:

amazon has good CS, well, i guess. its mostly a computer taking back shite with no questions asked.


You can eventually get a human/non-robot on the phone.
Posted by Ace Midnight
Between sanity and madness
Member since Dec 2006
94737 posts
Posted on 7/5/22 at 1:55 pm to
quote:

The company the advocates destroying guns and participates in buybacks


I was only speaking to their customer service, not any silly (and counterproductive, IMHO) political positions they have taken/will take.
Posted by RogerTheShrubber
Juneau, AK
Member since Jan 2009
295525 posts
Posted on 7/5/22 at 2:01 pm to
quote:

Customer service for the most part is sadly a thing of the past.


Because the average consumer buys on price alone then expects white glove service. It doesn't profit you to provide quality service if people will not pay for it.

Posted by VolsOut4Harambe
Atlanta, GA
Member since Sep 2017
13634 posts
Posted on 7/5/22 at 2:06 pm to
quote:

Uhaul. I have 3 different nightmares with them.



frick UHaul with a cactus. They royally screwed me over once. Charged me for 2 days instead of one, and hit me with a cleaning fee when the truck was spotless. They wouldn't bother to look into my customer service case, but sure as hell fought with my bank when I reversed the charges on my CC. Bunch of scumbags.
Posted by VolsOut4Harambe
Atlanta, GA
Member since Sep 2017
13634 posts
Posted on 7/5/22 at 2:07 pm to
quote:

From our trip this past week, Air France is horrific. They don't care at all about you. We dealt with an agent trying to reschedule a missed connection in Paris for close to 4 hours and at the end of her shift, she didn't say a word. Looked at her watch stood up and walked off. We only realized what happened when the next agent walked up to the customer service desk 10 minutes later asking how he could help us and he proceeded to tell us we were screwed. Ended up rebooking on Delta and now Air France has lost all 4 of our suit cases with no care in the world about where they are or if they're ever returned to us.



Holy shite baw. Don't they know not to mess with you?
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